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Leons Furniture Reviews

2.2 Rating 532 Reviews
28 %
of reviewers recommend Leons Furniture
Company Reviews Questions Metrics
2.2
Based on 532 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 44%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Leons Furniture resolve customer queries?
Helpful Report
(1 week ago)
Greater than 45% of reviewers feedback is Leons Furniture takes over a week to resolve customer queries.
Helpful Report
(1 week ago)
A-

Customer Service - Good

80.33%
Industry Average
“ My sales rep, Preet was INCREDIBLE! She was so personable, knowledgable, accomodating, and just super kind!!!!! She even personally delivered rugs and lamps to me because she knew I needed them quicker than the delivery could provide! Who does that??? Such great customer service!!!!! The store Manager, Hamza, was also FANTASTIC!!!! Almost every item was on sale so the prices were competitive and very fair. ”
- Julie Navarro
“ I am very disappointed with the delivery service. I bought a bed and was given a delivery time, but after wasting my time waiting, I was told it can’t be delivered as promised. Very unprofessional — respect customers’ time! ”
- Anonymous
“ Absolute best customer service ever by Mike York at Leons Red Deer. Put the order through for a new mattress in mere minutes. Made shopping a breeze. Outstanding service. If you want superb customer service ask for Mike! ”
- Marlowe
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