“Our service representative, Austin, was a fantastic help. He made our custom lids in under an hour. He was knowledgeable and super friendly. Way to go Austin!”
“I am dealing with lids right now and Ben is the guy to go too. I asked him for something simple and clean.. and he made it f******* awesome and looks so mint !!”
“I ordered a customized Pittsburgh Steelers glass mug for my father's birthday December 2020. The package arrived on his birthday (approxiamtely 1 week after placing the order online) and we found the circle around the logo was incomplete. I corresponded with a virtual assistant on the Lids website and they apologized and said they will send labels to me to send back free of charge in order to receive a replacement. A day later I received an automated e-mail outlining the criteria in which the company may decline the return; one of them being a customized product. I responded to the e-mail voicing my concern since the product I was planning to send back was customized. I received a response 1-2 days later and they assured me I did not have to worry as they would be sending me the promised product without having to return the product I originally received. 10 days later, I received the promised product in mint condition with the logo and customization completed as requested. Despite the low ratings on this site, I was extremely satisfied with their customer service and really appreciated the time and effort they put into ensuring I received the product as requested, without any additional costs.”
“My first time ordering from Lids.ca. When I contacted with a question they resolved my issue in a very short amount of time. Received my order and I am quite pleased.”
