“Trying to order something from the website website says something can be delivered to Canada some can’t. Called the 1800 number to be directed to just place the order and see if it can be processed and that’s the only way to know if things can be shipped. And if they can’t they then they will have to figure out a return for me and it will take 90 days. Oh and the 1800 customer care is offshore people who knows absolutely nothing about who the parcels are shipped through and that Canada is in a mail strike”
“its taken the company almost two months to process my return and still haven't received. then they send me an egift card with no cash balance loaded on it. Worst customer experience...can't even talk to a person on the phone re: this”
“Absolument horrible!!!! Manque des casquettes, ils disent que je l'aies ai reçu!
Ne répond à AUCUN email et au téléphone!! Vous êtes une compagnie dégueulasse!”
“I returned an item and they are holding my money hostage. I called four times and they keep saying the same thing. I will never order from them again”
“Just went to the Timmins location
I was served by Mel… worst customer service ever. Will never shop there again.
She had no product knowledge,.
Was told to come back in one hour so they could print the name on the cap
But went back and they couldn’t do it.
Then she was having problems giving a refund and she had given me the wrong price for the merchandise.”
“If I could give less than 1 star, I would. An absolute trash company. After I approved a design proof they sent me, the final product came back MUCH later than promised with a completely different sizing. When I asked them to remake it to what the approved proof was, they said, "it is possible that the dimensions can change for an order in between digitization and the proof." This was followed by a disingenuous apology and an offer for 15% off my next hat.
Run, don't walk, away from this terribly run company.”
“You think you’re buying from Canada, nope it’s from the US. You think you can return it in store, nope you have to ship it back to the US and pay a lot for shipping. Don’t waste your time and money.”
“If negative stars were possible I'd give it, this place is a total rip off. Ordered 3 hats from them in one order, received and hat fits weird, decided to return, first you can't return a online order in store, Secondly they charge $10 return shipping, ok I still decided to return despite there $10 shipping. Contacted customer support for return, agent puts it in as 3 separate returns charging me 3 separate $10 shipping charge for 3 separate return lable even thought it was all ordered in one and shipped as one order, after that the agent went ghost on the chat and refused to reply as to why it's 3 separate returns oppose to one return for all 3 products. This place is a shameless rip off STAY AWAY !
We count on members like you to help customers make well-informed decisions about business or products”
“I ordered two ball caps almost 3 months have gone by and only one delivered. Can’t get a straight answer from anyone what is going on! This company sucks, their customer service department is a complete joke, and I am out $65 !! I have already reported this company to the Better Business Bureau.”
“I was browsing around on the internet for places to shop for hats. I typically wear a curved rim hat and I've had nothing but great products from hurley so I've stuck to it. First I looked at Amazon and quickly turned away. Tried hurley and figured okay not to bad, but I figured id compare to a third site. Saw lids. Thought oh cool it has a 20% of sale not bad. Picked out two hats. With shipping an taxes it came up to 100.54 CAD. I figured okay, still alittle high but whatever. It's a sale I needed hats. One was 41.99 and the other was 48.99. Soo here's where it gets funny. Order arrives. I open it up and I check out my hats. Both of the hats had their price tags on them. The 48.99 was 30$ and the 41.99 was 24.00$ both hats were marked up almost 50%. And they hit me with a 17$ shipping fee on top of extra money in taxes. I will never shop at lids.ca ever.
PS: Yes they did give me the money difference back but when I said they left the price tag on the agent sounded shocked. Like it shouldn't have happened like that. They are crooks.”
“I am dealing with lids right now and Ben is the guy to go too. I asked him for something simple and clean.. and he made it f******* awesome and looks so mint !!”
“I ordered the Canada soccer sweater for my son’s bday. I ordered black and they sent me red, no big deal right? I called and they said they will send out the black one, nope I got red again. I called again and they said they will do it again and waive the shipping costs??? Are you kidding? You messed up my order not once but twice.. never shop here again!!!”
“Ordered a jersey and they said it would be delivered by December 1, 2022. I call on December 1 to see where the jersey is and they tell me it's not shipped yet and will be delivered by December 20, 2022. I cancel the order on the phone and wait for a refund. Instead of a refund I keep getting emails saying they're working on shipping the jersey. I contact them again to cancel. Same story keeps recycling with no refund and no confirmation of cancellation. I had to contact my credit card company to dispute it.”
“Received my 2 hats in perfect condition. HOWEVER online I was charged $40 each hat. I received both hats with $25 price tags on them. Will never buy another hat from LIDS”
“I requested a return in November 2021. It’s now April 2022 and no response, totally unacceptable and I will never shop with this company again. Terrible customer service. Would not recommend to anyone. Stay away!!!!”
“Order on December 5 said would receive on the 30 still waiting had to reorder now saying 19th of Jan. They offer nothing in comparison don't know how they still in business.”
