“I am dealing with lids right now and Ben is the guy to go too. I asked him for something simple and clean.. and he made it f******* awesome and looks so mint !!”
“I ordered a customized Pittsburgh Steelers glass mug for my father's birthday December 2020. The package arrived on his birthday (approxiamtely 1 week after placing the order online) and we found the circle around the logo was incomplete. I corresponded with a virtual assistant on the Lids website and they apologized and said they will send labels to me to send back free of charge in order to receive a replacement. A day later I received an automated e-mail outlining the criteria in which the company may decline the return; one of them being a customized product. I responded to the e-mail voicing my concern since the product I was planning to send back was customized. I received a response 1-2 days later and they assured me I did not have to worry as they would be sending me the promised product without having to return the product I originally received. 10 days later, I received the promised product in mint condition with the logo and customization completed as requested. Despite the low ratings on this site, I was extremely satisfied with their customer service and really appreciated the time and effort they put into ensuring I received the product as requested, without any additional costs.”
“My first time ordering from Lids.ca. When I contacted with a question they resolved my issue in a very short amount of time. Received my order and I am quite pleased.”
“After reading a lot of bad reviews I was worried with the order I had placed, but I have nothing but good to say I placed an order was tòl I would have it Dec 16 my order shipped with in about 2 1/2 days but got my order 5 days before it was even suppose to arrive”
“Went to the store on 8th st in Saskatoon where the girl working was super annoyed she had to get off her phone as she was in the middle of a personal call, my disabled husband pointed to a hat with his cane he’d like to try on and she scolded him for trying to reach a hat. Super unprofessional and was herself wearing a hat backwards, chewing gum like a cow. If I could give a negative star I would.”
“I ordered 2 hats on Feb 17…it’s now mar 17 and i still don’t have my package delivered…email said it was sent from Salt Lake City to be delivered to Vancouver,Canada….what are they walking it over…been a month…never will I order from them again and recommend you don’t either”
“I had to wait a month to get my refund, had to call 5-6 times to finally get it. I was getting the same answer each time. I put one star on this review only because there's no minus stars. Worst customer service ever, I strongly recommand you to buy stuff elsewhere.”
“The service was terrible No one greated me in the store They charge me more than I've should have been paying I felted like I was bothering them.Thank you for your attention to this matter The employee number was 614162”
“This BS message "We wanted to let you know that we are working as quickly as we can to ship your order. We know how excited you are to receive your Fan gear and we don’t like to disappoint our Fans! We are sorry for this fulfillment delay and are working to get you an update" and the total lack of customer service is why I'll be shopping at Dicks Sporting Goods in the future.”
“First time order, last time I will ever order. Absolutely zero customer service, only bots and automated telephone. I tried every avenue. And I can’t cancel an order that hasn’t even been shipped. Truly enraged by the lack of service. Do NOT order from this company.”
“Kids Canada charged $40 for next day delivery before I confirmed the order. Once I confirmed I received email for Jan 10 delivery and they will not refund or help with my order. There is no customer service to help out and I lost my money. They won't refund”
“This is a horrible Leftist Trump hating,prejudiced company,They outright refused to make me any hats with 4 different pro Trump stitching.The manager even started a fight with me.BAN LIDS FOREVER!”
“Trying to order something from the website website says something can be delivered to Canada some can’t. Called the 1800 number to be directed to just place the order and see if it can be processed and that’s the only way to know if things can be shipped. And if they can’t they then they will have to figure out a return for me and it will take 90 days. Oh and the 1800 customer care is offshore people who knows absolutely nothing about who the parcels are shipped through and that Canada is in a mail strike”
“its taken the company almost two months to process my return and still haven't received. then they send me an egift card with no cash balance loaded on it. Worst customer experience...can't even talk to a person on the phone re: this”
“Absolument horrible!!!! Manque des casquettes, ils disent que je l'aies ai reçu!
Ne répond à AUCUN email et au téléphone!! Vous êtes une compagnie dégueulasse!”
“I returned an item and they are holding my money hostage. I called four times and they keep saying the same thing. I will never order from them again”
“Just went to the Timmins location
I was served by Mel… worst customer service ever. Will never shop there again.
She had no product knowledge,.
Was told to come back in one hour so they could print the name on the cap
But went back and they couldn’t do it.
Then she was having problems giving a refund and she had given me the wrong price for the merchandise.”
“If I could give less than 1 star, I would. An absolute trash company. After I approved a design proof they sent me, the final product came back MUCH later than promised with a completely different sizing. When I asked them to remake it to what the approved proof was, they said, "it is possible that the dimensions can change for an order in between digitization and the proof." This was followed by a disingenuous apology and an offer for 15% off my next hat.
Run, don't walk, away from this terribly run company.”
