“On sept 9 I placed an order
Paid 34.99 for next day delivery ( next business day)
On Sept 11 called in to verify delivery
Response: next business day referes to when the warehouse is completed and ships it
So I questioned the lady - there is nothing on your website that states this and that this is false - I order from Zara before 1pm I get it same day or it’s a refund - and lids refuses to accept
Fault - I asked for a manager she said she will have a manager call me - and this has not happened - I would like my next day delivery refund”
“Garbage customer service, all reps were of no help, listings lied on the site. Reps take forever to respond in live chat, which defeats the purpose. They are all clearly located in India with the way they were speaking. Don't even think of trying to get a refund, they will not allow it. Never shopping here or at their stores again.”
“Terrible experience. One of the hats received was defective tried to return to the store and they said i needed to return via mail because i had purchased online. So i tried to get the return form however the site did not work ( yes i have adobe), so i sent via mail with tracking. They took 3 weeks yo issue a refund and then charged me another $14 for return shipping even though I paid for the return shipping separately.
Terrible. I will never purchase from them again.”
“Went to the store on 8th st in Saskatoon where the girl working was super annoyed she had to get off her phone as she was in the middle of a personal call, my disabled husband pointed to a hat with his cane he’d like to try on and she scolded him for trying to reach a hat. Super unprofessional and was herself wearing a hat backwards, chewing gum like a cow. If I could give a negative star I would.”
“I ordered 2 hats on Feb 17…it’s now mar 17 and i still don’t have my package delivered…email said it was sent from Salt Lake City to be delivered to Vancouver,Canada….what are they walking it over…been a month…never will I order from them again and recommend you don’t either”
“I had to wait a month to get my refund, had to call 5-6 times to finally get it. I was getting the same answer each time. I put one star on this review only because there's no minus stars. Worst customer service ever, I strongly recommand you to buy stuff elsewhere.”
“The service was terrible No one greated me in the store They charge me more than I've should have been paying I felted like I was bothering them.Thank you for your attention to this matter The employee number was 614162”
“This BS message "We wanted to let you know that we are working as quickly as we can to ship your order. We know how excited you are to receive your Fan gear and we don’t like to disappoint our Fans! We are sorry for this fulfillment delay and are working to get you an update" and the total lack of customer service is why I'll be shopping at Dicks Sporting Goods in the future.”
“First time order, last time I will ever order. Absolutely zero customer service, only bots and automated telephone. I tried every avenue. And I can’t cancel an order that hasn’t even been shipped. Truly enraged by the lack of service. Do NOT order from this company.”
“Kids Canada charged $40 for next day delivery before I confirmed the order. Once I confirmed I received email for Jan 10 delivery and they will not refund or help with my order. There is no customer service to help out and I lost my money. They won't refund”
“This is a horrible Leftist Trump hating,prejudiced company,They outright refused to make me any hats with 4 different pro Trump stitching.The manager even started a fight with me.BAN LIDS FOREVER!”
“Trying to order something from the website website says something can be delivered to Canada some can’t. Called the 1800 number to be directed to just place the order and see if it can be processed and that’s the only way to know if things can be shipped. And if they can’t they then they will have to figure out a return for me and it will take 90 days. Oh and the 1800 customer care is offshore people who knows absolutely nothing about who the parcels are shipped through and that Canada is in a mail strike”
“its taken the company almost two months to process my return and still haven't received. then they send me an egift card with no cash balance loaded on it. Worst customer experience...can't even talk to a person on the phone re: this”
“Absolument horrible!!!! Manque des casquettes, ils disent que je l'aies ai reçu!
Ne répond à AUCUN email et au téléphone!! Vous êtes une compagnie dégueulasse!”
“I returned an item and they are holding my money hostage. I called four times and they keep saying the same thing. I will never order from them again”
“Just went to the Timmins location
I was served by Mel… worst customer service ever. Will never shop there again.
She had no product knowledge,.
Was told to come back in one hour so they could print the name on the cap
But went back and they couldn’t do it.
Then she was having problems giving a refund and she had given me the wrong price for the merchandise.”
“If I could give less than 1 star, I would. An absolute trash company. After I approved a design proof they sent me, the final product came back MUCH later than promised with a completely different sizing. When I asked them to remake it to what the approved proof was, they said, "it is possible that the dimensions can change for an order in between digitization and the proof." This was followed by a disingenuous apology and an offer for 15% off my next hat.
Run, don't walk, away from this terribly run company.”
“You think you’re buying from Canada, nope it’s from the US. You think you can return it in store, nope you have to ship it back to the US and pay a lot for shipping. Don’t waste your time and money.”
“If negative stars were possible I'd give it, this place is a total rip off. Ordered 3 hats from them in one order, received and hat fits weird, decided to return, first you can't return a online order in store, Secondly they charge $10 return shipping, ok I still decided to return despite there $10 shipping. Contacted customer support for return, agent puts it in as 3 separate returns charging me 3 separate $10 shipping charge for 3 separate return lable even thought it was all ordered in one and shipped as one order, after that the agent went ghost on the chat and refused to reply as to why it's 3 separate returns oppose to one return for all 3 products. This place is a shameless rip off STAY AWAY !
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