“I ordered the Canada soccer sweater for my son’s bday. I ordered black and they sent me red, no big deal right? I called and they said they will send out the black one, nope I got red again. I called again and they said they will do it again and waive the shipping costs??? Are you kidding? You messed up my order not once but twice.. never shop here again!!!”
“First time order, last time I will ever order. Absolutely zero customer service, only bots and automated telephone. I tried every avenue. And I can’t cancel an order that hasn’t even been shipped. Truly enraged by the lack of service. Do NOT order from this company.”
“Kids Canada charged $40 for next day delivery before I confirmed the order. Once I confirmed I received email for Jan 10 delivery and they will not refund or help with my order. There is no customer service to help out and I lost my money. They won't refund”
“This is a horrible Leftist Trump hating,prejudiced company,They outright refused to make me any hats with 4 different pro Trump stitching.The manager even started a fight with me.BAN LIDS FOREVER!”
“Just went to the Timmins location
I was served by Mel… worst customer service ever. Will never shop there again.
She had no product knowledge,.
Was told to come back in one hour so they could print the name on the cap
But went back and they couldn’t do it.
Then she was having problems giving a refund and she had given me the wrong price for the merchandise.”
“You think you’re buying from Canada, nope it’s from the US. You think you can return it in store, nope you have to ship it back to the US and pay a lot for shipping. Don’t waste your time and money.”
“If negative stars were possible I'd give it, this place is a total rip off. Ordered 3 hats from them in one order, received and hat fits weird, decided to return, first you can't return a online order in store, Secondly they charge $10 return shipping, ok I still decided to return despite there $10 shipping. Contacted customer support for return, agent puts it in as 3 separate returns charging me 3 separate $10 shipping charge for 3 separate return lable even thought it was all ordered in one and shipped as one order, after that the agent went ghost on the chat and refused to reply as to why it's 3 separate returns oppose to one return for all 3 products. This place is a shameless rip off STAY AWAY !
We count on members like you to help customers make well-informed decisions about business or products”
“I ordered two ball caps almost 3 months have gone by and only one delivered. Can’t get a straight answer from anyone what is going on! This company sucks, their customer service department is a complete joke, and I am out $65 !! I have already reported this company to the Better Business Bureau.”
“Ordered a jersey and they said it would be delivered by December 1, 2022. I call on December 1 to see where the jersey is and they tell me it's not shipped yet and will be delivered by December 20, 2022. I cancel the order on the phone and wait for a refund. Instead of a refund I keep getting emails saying they're working on shipping the jersey. I contact them again to cancel. Same story keeps recycling with no refund and no confirmation of cancellation. I had to contact my credit card company to dispute it.”
“Received my 2 hats in perfect condition. HOWEVER online I was charged $40 each hat. I received both hats with $25 price tags on them. Will never buy another hat from LIDS”
“I requested a return in November 2021. It’s now April 2022 and no response, totally unacceptable and I will never shop with this company again. Terrible customer service. Would not recommend to anyone. Stay away!!!!”
“Order on December 5 said would receive on the 30 still waiting had to reorder now saying 19th of Jan. They offer nothing in comparison don't know how they still in business.”
