Liftopia, Inc. Reviews

Name: Liftopia, Inc.
Address: 1061 Market St.4th FloorSan Francisco, CA 94103, San Francisco
Rating: 4.20

4.2 Rating 214 Reviews

81 %

of reviewers recommend Liftopia, Inc.

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(800) 349-0870

Location:

1061 Market St.4th FloorSan Francisco, CA 94103
San Francisco
94103

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every single mountain in New England is out of stock”

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Posted 1 year ago

“They had very limited trails to ski and still got charged full price. My friends and I are professional ski who both belong to the psia but did not receive a discount that was stated on the web site the food is way over priced”

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Posted 2 years ago

“Liftopia has basically the bare bones of anything you need. Many of the resorts listed have no ticket deals at all. They will not refund gifts either. When they say the have lodging, all they do is send you to a third party site. If you have a gift card with liftopia, it doesn’t pay for many options and you end up paying out of pocket. This is the worst site for skiing I have come across. Do not use liftopia.”

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Posted 2 years ago

“Do not use this service. They are ripping people off. I bought a lift ticket for my grandson for Christmas. When he went to use they told him it was good. I called and talked to Terry and asked for a refund or moving the lift ticket to a different day. He refused but transferred me over to his manager Efron. I got no where with Efron. HE argued their "terms of service" says no refunds. But I explained it DOES NOT spell out if you don't use the ticket the day of of purchase you DO Not get a refund or move the date of the lift ticket to a different day. When I talked to Efron he continued to try and support their terms of service. He continued to dance around their terms of service saying it was in the terms. I pointed out it was NOT, that it was not specific enough and DO NOT lead people to believe if you Don't use the ticket that day your out of luck. I asked for any refund as they were making 100% profit for and had no cost with this purchase, He just refused to do anything. Not even a $50 refund or moving the day to a different day. They are in the business of ripping people off. DO NOT USE THEIR SERVICE!!”

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Posted 3 years ago

“Terrible customer service. Purchased $300 gift card for kids Christmas present. Liftopia stopped offering deals to mtns in my region, when I spoke to a customer service representative, he indicated it was my fault for not purchasing tickets in time and could not provide information regarding when or if tickets would be available. Don't take a chance saving a couple of bucks, buy from the mountain. I would not recommend liftopia to anyone!”

Helpful Report

Posted 3 years ago

“Liftopia will NOT refund my money when the mountain shut down to Covid 19. They instead kept my money and issues a credit which is useless to me. The CEO is another Bernie Madof. White collar thief! Never will I use Liftopia again. BWT, the ski resort issues a check for prepaid rentals, and the condo company also issued a check for full refund.”

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Posted 4 years ago

“First and foremost: for everyone who's struggling with Liftopia's customer service, simply dispute the charges with your credit card. I won't reiterate what everyone else is saying regarding their poor customer service because it's not actually their fault. It is actually their P.O.S. CEO Evan Reece's fault. Instead of doing the right thing during a time of crisis, Evan directed all accounts to be frozen and issued credits when money is what people are needing right now during this pandemic. Well unfortunately this horrible decision is backfiring since they are going to lose all credibility and we will NEVER use their services again. The icing on the cake is how horribly Evan Reece and the rest of Liftopia's C-Suite "professionals" are laying off their employees. History will not look down upon your decisions kindly.”

Helpful Report

Posted 4 years ago

“Bought tickets for before the pandemic and they only issued a credit -- not a full refund -- despite the fact that our BORDERS were close and the MOUNTAIN was closed. Terrible customer service. Terrible company. Buy direct.”

Helpful Report

Posted 4 years ago

“Customer service totally dropped the ball on this one. I was injured day 1 of a 2 day ski trip. I notified Liftopia day 1, and it’s been over a week and still no decision on if I will be receiving a credit back for the day 2 I never used. Poor customer experience when on vacation and requesting to move a selected day around to a new date. order ID 14065293.”

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Posted 4 years ago

“Honestly, this service was so easy and inexpensive I almost couldn't believe it wasn't a scam until I got my lift tickets. I can see why some reviewers were upset about the no refund policy, but you're basically buying at your own risk in order to get a discount, so just don't buy too far in advance. I bought lift tickets for Wisp Resort through Liftopia 5 days before I planned to ski, and then just showed up to claim them at the resort on the day I planned to hit the slopes. They just scanned the barcode off the email on my phone, handed me the ticket, and I was ready to ski. Plus, it was 30% cheaper on Liftopia than buying directly from the resort. I feel like I made a good choice and will definitely use Liftopia in the future to buy lift tickets.”

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Posted 4 years ago

“Great service! They saved me nearly half of the ticket cost. I will definitely be using liftopia again!”

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Posted 4 years ago

“Love the service - found some ski areas I've never heard of and will give more a try now.”

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Posted 4 years ago

“My mountain closed the morning of due to bad weather, and they basically said too bad, tried nothing to make it right. I will NEVER use this site again. Ever.”

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Posted 5 years ago

“Do not ever buy tickets from this website. The tickets were more expensive then the ski place. Additionally there is no refund policy so they did not even refund or give credit for bad weather. Complete scam site.”

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Posted 5 years ago

“Wasn’t able to change my purchased day to the next day even after my plane was late. I’ve used liftopia in the past with no problems but with 0% ability make adjustments to which day you can use the purchased ticket on...is literally like throwing money away. Seriously, you might save a couple dollars but if anything changes in your schedule your out the whole amount. I’m done with Liftopia.com from now. It’s always better to buy from the resort from now on. F liftopia”

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Posted 5 years ago

“Liftopia is fine with me , but Allianz insurance as part of the mountain collective sucks. They prorate the entire season, so if break your leg and can't use your mountain collective for a march 1 ski trip you only get about 50% of the cost even though you never used the pass once. Misleading and a rip off, don't but the insurance from them.”

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Posted 5 years ago

“Website did not work. Spent hours trying to but a ticket... NOT.. NO help... Sucked”

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Posted 5 years ago

“"'xsss'"”

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Posted 5 years ago

“My review pertains to the Mountain Collective by Liftopia. Not too happy with Mountain Collective. Purchased 8 passes this year, our 8th person had to drop out because of a medical emergency. Delta Airlines and Epic pass heard out the issue and refunded the 8th ticket with ZERO pushback. MC requested a doctor’s note to even consider helping us. Not a problem. I provided the note. After about a week of deliberation on their part, MC has decided to not refund or allow us to change the name on the pass. Not the type of mercy we expected from such an organization who’s Moto is “we’re here to lend a hand, or glove.” Also, we used the 7 passes this week at Squaw. It took about an hour to get registered for our 2 day passes. The counter clerk said that’s how it works at all the parks.”

Helpful Report

Posted 5 years ago

“One can definatelly save on ski lift tickets when purchased at Liftopia. BUT, it can be a stresfull way to get your ski tickets , as there are no refunds.. We have saved money but also lost money with liftopia!!!! Our last purchase was exceptionally worrisome, as we spent over $1000 dollars on ski lift tickets with them, which have to be picked up on a certain given day only at the mountain's customer service place.....you show up a day later....you can say 'bye..bye' to your money...and our flight was delayed.....It was very stresful business with Liftopia.....so...good deal can turn in a bad one within a day.....So ....liftopia as a business is in a position of a winner always....not the same can be said about people who deal with them....buying tickets... ???!!!!!!”

Helpful Report

Posted 6 years ago

Liftopia, Inc. is rated 4.2 based on 214 reviews