LION Picture Framing Supplies LTD Reviews

Name: LION Picture Framing Supplies LTD
Address: 148 Garrison Street, Birmingham, Birmingham
Rating: 4.77

4.8 Rating 6,552 Reviews

95 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

Questions

Metrics

4.8

Based on 6,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street,
Birmingham
Birmingham
B9 4BN

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LION Picture Framing Supplies LTD 5 star review on 1st September 2024

Martin Truefitt-Baker

LION Picture Framing Supplies LTD 5 star review on 10th May 2024

Jonathan Jackson

LION Picture Framing Supplies LTD 5 star review on 2nd April 2024

John Grealis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mouldings arrived undamaged. I had problems with Tuffnnels previous carrier with damaged goods which made me reluctant to order large items from you such as mouldings and card. I hope that DX provides a better service.”

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Posted 6 years ago

“Great, all single lengths wrapped which meant arrival unscraped thank you, always efficient at dispatching.”

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(SF) - Posted 6 years ago

“Prompt delivery. Though one moulding cracked so guess I will have to fix it before framing. Perhaps it'd be good of you to check before dispatch?”

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Posted 6 years ago

“Good value for money and a large range of items to choose from. The mouldings delivery company does not offer a parcel tracking service.”

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(TW) - Posted 6 years ago

“Had trouble setting up new account.Eventually was able to order,from there on the service was excellent.Delivery was made in two days,the order was correct. .”

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Posted 6 years ago

“A very quick and easy transaction! Goods arrived the following day! Only one gripe; that is the cost of transport. I would be prepared to wait a few more days if the transport costs were reduced. Otherwise, very pleased with purchase.”

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Posted 6 years ago

“Communication with Craig Jennings was optimal. But it took 1 week from stores to pack a 7kgs box even if I underlined that I needed the order urgently. So could not arrange transport before.”

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Posted 6 years ago

“Very impressive correction of a part missing order, with next day delivery of the missing items.”

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Posted 6 years ago

“Ads = Easy ordering, fast delivery, good quality products Dis = Poor communication re delivery and packing damaged on delivery (good job no one can see the corners on the mountboards...)”

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Posted 6 years ago

“Although i had some problems with the framing materials being warped, I have to praise lion customer service, who were polite and efficient, apologised for the problem and immediately reimbursed me the full amount. You don't often get such helpful customer service.”

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Posted 6 years ago

“Good service on the phone. However we did request a price for resale of 3 rolls of the 36 " brown paper. can this be emailed over please : sales@framersequipment.co.uk Regards Peter”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. The price for your order has been emailed over to you. Please note you can check prices for all of our stock on our website. Best regards, Lion.

Posted 6 years ago

“Good range. Prices sometimes a bit high. Good people with knowledge and helpful attitude. Trade counter somrtimes seems understaffed. But all generally good. The biggest frustration is the rules about what can be delivered and what has to be collected: sometimes I just need one or two mountboards but even if my order is by my standards quite large I still have to collect.”

Helpful Report

(ML1) - Posted 6 years ago

Dear Customer, Thank you for your review. Regarding restrictions for deliveries on specific products, we implement these to minimise risk of damage to your parcel. With mount boards, you can mix any of the colours and with backing boards they just need to be despatch quantities. More information about deliveries can be found here: https://www.lionpic.co.uk/about-us/delivery/. If you would like to discuss this further please give us a call on 0121 773 1230. Best regards, Lion.

Posted 6 years ago

“Personal service good. Mouldings are not always wrapped so I worry they might scratch on journey home. Recent problem with small marks on mountboard which has caused some wastage - of time as well! Prices pretty good. Main problem is having to order 10 sheets of mountboard to get a delivery but am looking at other suppliers for my mountbiard to save a 3 hour return trip to Birmingham!”

Helpful Report

(TW) - Posted 6 years ago

Dear Customer, Thank you for your feedback. Please note we are able to dispatch your order as long as you order a minimum of 10 sheets and your order is £50 or more, before VAT is added. Best regards, Lion.

Posted 6 years ago

“Everything arrived as ordered although on two separate days for the same delivery which wasn’t ideal . I contacted lion and they promptly sorted it out so all good. This seems to be a growing issue with delivery companies which is annoying when you pay for next day delivery .”

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Posted 6 years ago

“Would have given a VG but for some reason my order was split into two separate deliveries. the first was on the Friday when i expected it but the second (the moulding) which i needed more urgently didn't appear until the Monday!”

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(TW) - Posted 6 years ago

“Lion staff on the phone were very helpful and knowledgable about my queries. The email enquires solved my need for physical product samples to guide my project. Within 48 hours I had another catalogue to add to my desk! The samples arrived later that week, and allowed me to try before I buy and avoid disappointment. Great service so far.”

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Posted 6 years ago

“Unfortunately there are a few duplicates (cornersx4). Other than that, fine.”

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Posted 6 years ago

“Quality is on the whole pretty decent, though with the lower cost mouldings it definitely pays to check each length carefully; I have received a few pieces which are too badly warped or have been damaged before shipping. Card stock can suffer in transit but tht is the nature of having this kind of item shipped. Customer service is great though, any problem is quickly sorted.”

Helpful Report

Posted 6 years ago

“You did fine as usual. I haven't give you 5 because you will see that I frame in a small way. My customers go for cheaper frames so I tend to use Minerva. The variety of choice of these frames has reduced considerably over the last couple of years. I mainly use M121 and you recently discontinued gold, ayous and white. You have also discontinued all of the Minera slips leaving no equivalent alternatives. A D Patterson (PATT 28)”

Helpful Report

Posted 6 years ago

“I would have loved to have selected 'Very Good' as Lion's choice of products is really extensive, and their customer service generally excellent. However, a lack of flexibility around delivery for customers living in the Highlands lets down the whole experience. I anticipate that my current order will arrive seven days after I placed the order. By todays standards, that's disappointing.”

Helpful Report

Posted 6 years ago

LION Picture Framing Supplies LTD is rated 4.8 based on 6,552 reviews