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Little Dessert Shop Reviews

3.2 Rating 123 Reviews

54 %

of reviewers recommend Little Dessert Shop

Company Reviews

3.2

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 330 995 0100

Email:

Hello@littledessertshop.com

Location:

50 WOLVERHAMPTON ROAD WEDNESFIELD
WOLVERHAMPTON
WV11 1UJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered through deliveroo. Food was over an hour late and cold. Avoid!!!”

Posted 2 years ago

“In the Trowbridge branch we expected a pleasant evening instead we were shocked to have found plastic in the ice cream! I told the staff and so they then told me “it was from the tub” and that was it. No refund or voucher given. Absolutely diabolical and will not return.”

Posted 2 years ago

“Customer service was poor, walked in while one of the workers was by the door didn’t even greet us or even open the door or anything, we walked felt very uncomfortable then waited for a table, customer customer communication was poor, honestly the worst place we visited in a long time felt very unwelcoming.”

Posted 2 years ago

“Very bad service with the white guy stupid customer service .. any other staff is good .. but one of the white guy is very ……ck head….”

Posted 2 years ago

“Awful !!!!!!!! Disgusting service waited for 2 and half hours Delivery driver lied and said it was delivered then turned up 30mins later The desserts were awful, they smelt and tested of chemicals When calling the shop and speaking to several people they was rude”

Posted 2 years ago

“Absolute joke of a place. Shrewsbury branch so I placed an order 6pm still at 10pm no show of food. Tried ringing couldnt get threw I emailed no1 replied I then message them via Facebook to them read my message and ignore it so basically I have been robbed of £20.90 they took my money and I did not receive the goods I WILL GET MY MONEY BACK ONE WAY OR ANOTHER AVOID THIS PLACE!!!!!!!!!!!!!!!”

Posted 2 years ago

“Waited 1 hour 50 minutes for an order... no phones answered, no email or message responded to even after my order was finally delivered. Not even an apology. Awful service.”

Posted 2 years ago

“Placed an order waited an hour the ice cream and ice blast was melted the waitress on counter then says its the drivers fault and dont bark at us refused to refund and re issue and advised contact the owner have to now get owner”

Posted 3 years ago

“Never order from here. Placed an order and ended up having to wait two hours for the wrong food with items missing. Tried calling, emailing and messaging the restaurant and received no response. Feels like we’ve been completely scammed out of £25.”

Posted 3 years ago

“All i can say is W T F cheesecake was like it just landed in the box from a parachute sweaty like it come out oven and made me wait 45 minutes after time given for delivery called them up to see where it was and twice they said its was on the way i think the diver went to kfc for her dinner or something i will not it be going back thats for sure”

Posted 3 years ago

“Avoid ! Avoid ! Avoid ! Never have I come across such bad service from any shop. We placed our order and as is normal I received updates via the just eat app regarding the status of my order . I subsequently received a telephone call from the driver as she was struggling to locate our postcode , although the house was built 8 years ago. I explained to the driver that some satnavs don’t pick up the postcode and gave her another postcode to try . She still failed to pick that up . She went on to say that she was familiar with the area , so I gave her some landmarks which I was suprised she didn’t recognise . We seemed to be going around in circles and in the end she ended the call and refused to deliver ! I was shocked at this and the way I was spoken to. I subsequently rang the wolverhampton shop who directed me to the wednesfield shop. Wolverhampton were very helpful and apologetic . However after ringing the wednesfield shop I hit a brick wall . The staff were very unhelpful and had a Dont care attitude . I was asked if I still preferred to receive my order . I advised yes as we d waited long enough . Some 45 minutes later , still no delivery . We rang the shop and they hung up! Within a few minutes , the order finally arrived . However it was spoilt . There was also no correct packaging bearing in mind we re in a pandemic . We refused delivery due to the condition . We rang the shop back for a refund . This is now 2 hours after we placed the order . We were told to contact just eat and they hung up . We rang back to complain and asked to speak to the manager . They refused and hung up again ! I rang back and asked for the managers name . Once again they refused to give it and hung up . I rang again and finally given an email address. I will never use again . Terrible shocking customer service ! Avoid !”

Posted 3 years ago

“Avoid ! Avoid ! Avoid ! Never have I come across such bad service from any shop. We placed our order and as is normal I received updates via the just eat app regarding the status of my order . I subsequently received a telephone call from the driver as she was struggling to locate our postcode , although the house was built 8 years ago. I explained to the driver that some satnavs don’t pick up the postcode and gave her another postcode to try . She still failed to pick that up . She went on to say that she was familiar with the area , so I gave her some landmarks which I was suprised she didn’t recognise . We seemed to be going around in circles and in the end she ended the call and refused to deliver ! I was shocked at this and the way I was spoken to. I subsequently rang the wolverhampton shop who directed me to the wednesfield shop. Wolverhampton were very helpful and apologetic . However after ringing the wednesfield shop I hit a brick wall . The staff were very unhelpful and had a Dont care attitude . I was asked if I still preferred to receive my order . I advised yes as we d waited long enough . Some 45 minutes later , still no delivery . We rang the shop and they hung up! Within a few minutes , the order finally arrived . However it was spoilt . There was also no correct packaging bearing in mind we re in a pandemic . We refused delivery due to the condition . We rang the shop back for a refund . This is now 2 hours after we placed the order . We were told to contact just eat and they hung up . We rang back to complain and asked to speak to the manager . They refused and hung up again ! I rang back and asked for the managers name . Once again they refused to give it and hung up . I rang again and finally given an email address. I will never use again . Terrible shocking customer service ! Avoid !”

Posted 3 years ago

“Absolute waste of money. Waited over 45 minuets for it to come and when it did arrive my waffle was burnt and tasted awful thrown straight in the bin.”

Posted 3 years ago

“The desserts were poor and overpriced”

Posted 3 years ago

“Milkshakes do not taste like milkshakes. It makes McDonald’s milk shakes taste so good. Shocking how someone can get this so wrong. The strawberry just tasted of mmm actually I don’t know. The fake syrup they used was so over powering and strong it made my eyes twinge. For £4 I could of got 4 better ones from McDonald’s.”

Posted 3 years ago

“This commercial exercise is in break of the aforementioned act. After 9 days, they haven't still bothered to issue a refund for their missed delivery dated the 3rd October 2020. On the day of the inceident, I submitted Order Number 19606651 at 06:26 PM. After 43 minutes, the driver messaged me to told me he was downstairs, I replied immediately and was at the entrance in less than 1 minute. Nobody was down there. I then received another message 3 minutes after the first message, saying he had taken his other deliveries and he would be with me in 15. I was there 5 minutes before the alleged time of arrival. Exactly 1 minute before the scheduler arrival time, after 4 minutes I had been waiting for the second time, I got a message from the driver saying he was outside. Guess what? He wasn't and he never arrived. I replied to him telling him I didn't see him. The driver would send me no further messages or even try to call me. After waiting some more minutes, at 08:08 PM I called the shop. I told them about the problem and was accused of not answering the phone, when all evidence was the opposite. He got in touch with the driver and said he would've been with me within 15-20 minutes. I waited for the driver but they never came. I called again the shop at 09:30 PM. They said that, if I waited 15-20 minutes, they'll make sure the driver would come. I waited 40 minutes but nobody ever came. I filed a complaint the same day. Two days after I filed another one. Nobody replied to the complaints, no delivery and no refunds came. Now it's been 9 days and I decided to escalate this by informing Trading Standards, detaling my experience through reviews and legally pursuing this through the Small Claims Court. Let this be a warning for companies to respect consumer rights and for customer to know they have rights and they are entitled to take a stand.”

Posted 3 years ago

“This commercial exercise is in break of the aforementioned act. After 9 days, they haven't still bothered to issue a refund for their missed delivery dated the 3rd October 2020. On the day of the inceident, I submitted Order Number 19606651 at 06:26 PM. After 43 minutes, the driver messaged me to told me he was downstairs, I replied immediately and was at the entrance in less than 1 minute. Nobody was down there. I then received another message 3 minutes after the first message, saying he had taken his other deliveries and he would be with me in 15. I was there 5 minutes before the alleged time of arrival. Exactly 1 minute before the scheduler arrival time, after 4 minutes I had been waiting for the second time, I got a message from the driver saying he was outside. Guess what? He wasn't and he never arrived. I replied to him telling him I didn't see him. The driver would send me no further messages or even try to call me. After waiting some more minutes, at 08:08 PM I called the shop. I told them about the problem and was accused of not answering the phone, when all evidence was the opposite. He got in touch with the driver and said he would've been with me within 15-20 minutes. I waited for the driver but they never came. I called again the shop at 09:30 PM. They said that, if I waited 15-20 minutes, they'll make sure the driver would come. I waited 40 minutes but nobody ever came. I filed a complaint the same day. Two days after I filed another one. Nobody replied to the complaints, no delivery and no refunds came. Now it's been 9 days and I decided to escalate this by informing Trading Standards, detaling my experience through reviews and legally pursuing this through the Small Claims Court. Let this be a warning for companies to respect consumer rights and for customer to know they have rights and they are entitled to take a stand.”

Posted 3 years ago

“After visiting a Birmingham City Centre on Monday and eating a main course there, we decided to support our local area and have our dessert in Mere Green where we live. We decided to eat outside due to the lovely weather and asked one of the servers if the couple that were sat chatting at an empty table were waiting for their dessert or finishing. The server established that they were leaving and allowed us to sit at the table they were on. The table was not cleaned after they left but i didn't bother to make a big deal about it. We ordered our food inside and sat and waited for it to arrive. It then came out with 2 other servers, one carrying the food, the other the cutlery. The cutlery was placed directly on the table so I asked if I could have some fresh cutlery as I didn't want to eat with cutlery placed directly on an uncleaned table. One of the servers, I was told her name was Shelly, asked me to repeat myself and I did. She then gave me a look as if to say, what's the problem, so I questioned her behaviour and she replied that she couldn't see why i needed new cutlery as she cleaned the table herself. I told her I've only got her word for it and that I'd still like new cutlery. She kept on repeating the table was clean, i begged to differ and didn't even bother to educate her that it was not cleaned prior to us taking the table over form the previous diners. This carried on inside the premises, others customers now spectating at th commotion. Shelley was determined to have the last word that she cleaned the table. Out of the blue ‘Shelley” said the tables are clean, she works in the medical profession and knows what clean is. The original server then intervened, gave me my cutlery and i asked for the managers/owners details as i was going to complain about the disgusting treatment I was subjected to. Shelley butted in and said she didn’t care, do it. Wrote to Head Office via email and no ackowledgment or reply. Will not be recommending or revisiting, ever.”

Posted 3 years ago

“The management is unbelievably unprofessional, have never known a company to be so corrupt, the pay is appalling and the expectations are above anyone’s pay grade, Food is of a good standard but the staff are treated so poorly it’s sad to see. Would be a great place if the management was replaced”

Posted 3 years ago

Hello, I am really sorry that you feel this way! If you would be so kind as to email your comments and concerns to hello@littledessertshop.co.uk. We would be more than happy to investigate this for you. Again, I am very sorry for this. Little Dessert Shop - Head Office

Posted 3 years ago

“I was bought an afternoon tea for Christmas so I took my daughter with me today to the Wolverhampton branch, we had booked in advance, greeted on entering and asked to go to a table, we were given a menu to look through but had to ask one of the staff what the procedure was as it was afternoon tea. They explained we had to decide which savoury waffle we would like & if we wanted a cheesecake or doughnut. We made our choices, chicken bacon & egg waffle & cheesecake. It wasn’t too busy in shop (4 tables)but waited about 20 mins before it arrived, plates followed a couple of minutes later , we had to just sit there looking at it. After eating the waffle I had to go to counter to ask for clean plate for my pancake & fruit, I wiped my knife as no extra cutlery was offered. I had to go up again to ask for jam for my croissant, we questioned why we had been given a doughnut when we had asked for a cheesecake & was told they could only give us what they had ( there was cheesecake in display counter). Finally went back to counter to request second cup of tea, the staff were very polite at all times but I believe they could have been more attentive. There was only one other table occupied as we left so they were not busy at all, I have been to this shop before when it first opened & we had to queue for nearly an hour to get a seat but after this visit I definitely won’t be returning anytime soon.”

Posted 4 years ago

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Little Dessert Shop is rated 3.2 based on 123 reviews