Live Better with Cancer Reviews

2.41 Rating 17 Reviews
35% of reviewers recommend Live Better with Cancer
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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
Customer Service
communication channels
Email, Telephone
"What a comprehensive collection of products this company has! I ordered and received my products on time and was really pleased with the service. This company really has a lot to offer the community so I am pleased I have found it!"
Helpful Report
Posted 3 hours ago
"I was recommended this site in the summer and in turn I have recommended it to two others going through the same as me. Products arrived well within the expected timeframe and are what I needed. Two things i had deliberately gone to the site to buy, then I browsed and thought I’d try a couple of other things and glad I did. I ordered on a Friday and wanted to know the delivery time so phoned, and my call was answered on first ring by a very courteous gentleman - which I appreciated as it was one of those fragile days and I did not want to speak to a robot."
Helpful Report
Posted 9 hours ago
"I was pleased to find your site and I’ve already shared it with two friends who are unfortunately going through the same as me. Thank you for my products, which arrived in the promised timeframe. I ordered on a Friday and I wanted to know what I could expect for delivery so I called to ask and my call was answered on first ring and the gentleman I spoke to was extremely courteous - which I appreciated as it was one of those fragile days. Products (for my skin and my hair) were exactly what I needed"
Helpful Report
Posted 9 hours ago
"Disgusted with this company! Will be going to Trading Standards. Anyone that wishes to join me in having this company exposed for taking money and not delivering the goods......a product that is to help the well being of Cancer patients....in other words thieves!! Please contact me ANGELA on:-07782215342. I will be taking it to the papers!"
Helpful Report
Posted 22 hours ago
Dear Angela,

Thank you so much for notifying us. I am really pleased that you have just spoken to my colleague Jermaine and this has now been resolved.

If we can be of any further help please let us know.
Posted 19 hours ago
"I am disgusted with this company and there money making tactics. I ordered a product three weeks ago and have been given the run around since. I have phoned them and emailed them a number of times and have been passed around from person to person. stay away from this company at all costs, taking peoples money is a disgrace when it is obvious the products are not going to be delivered and from what I can see from this sites reviews, seems to be what they do. I only gave one star as I couldn't leave a review if i didn't and will be taking further advice on what to do next to get my money back."
Helpful Report
Posted 1 day ago
Dear Liz,

I am truly sorry to hear about the experience you have had with us.
As you know we are now in touch directly regarding this, and I am making sure we do everything possible to resolve this for you
This is not a true reflection of the service we offer at Live Better With and I am also making sure we investigate how we prevent such a problem occurring again in the future.

Kind regards,
Lydia
Posted 4 hours ago
"Awful customer service. No sign of my order. They are not responding to my enquiries and it’s impossible to reach them on phone. I thought they’d be legit but clearly Livingwith website have outsourced their shop. Avoid at all costs"
Helpful Report
Posted 6 days ago
Dear Catherine,

I am truly saddened to hear about your experience shopping at Live Better With.
We are a small team and do our upmost to make sure everyone gets a human reply to any query. I am sorry that we were not able to do that for you. We are doing a thorough investigation to understand how this happened and to ensure it doesn't happen again.
In the meantime I know that we are in contact directly with you but if I can be of any further help please don't hesitate to contact me.

Kind regards,
Lydia
Posted 19 hours ago
"Ordered an item and received an email to say it was been processed. After a week and having had no contact from them I emailed to enquire when it would be posted only to be informed they have now sold out and will refund the money. Live better with Cancer avoid at all costs."
Helpful Report
Posted 1 month ago
Dear Leah, I am really sorry to hear that you had such a bad experience when shopping with Live Better With. I want to assure you this is not at all the service I would expect any customer to receive. I would really welcome some more feedback as to what went wrong and what we could do to improve things. I will send you my personal email address if you wish to reach out directly I would really welcome the opportunity to talk further. All the best, Lydia Donaldson (Operations Director & GM)
Posted 1 month ago
"Further to my review earlier this week the company has responded and resolved the issues reported, and apologised for any stress caused. Thumbs up to the company for sorting this out."
2 Helpful Report
Posted 5 months ago
Dear Glenn,

Thanks so much for updating us and I am really pleased we were able to resolve this for you.
We really value your feedback so thank you for getting in touch.

All the best,
Lydia
Posted 19 hours ago
"Like many other reviewers our experience is one of frustration and annoyance at a time when we need support as my wife goes through chemo. We returned two hats which were the wrong size, but two weeks later we haven't had a refund. I checked with royal mail tracking (thank goodness we kept the return receipt) which showed that the package had been delivered. The company claimed they had no record of receiving the package. I pointed out that royal mail tracking showed it had been delivered. The arrogant person on the phone said they need a copy of the receipt; implying I was lying. We've also complained about a hat on an earlier order, which had stretched and lost its shape. We've heard nothing more about this. Stay away from this company. They're a sham outfit. I recommend 'annabandana'. Their customer service is fantastic."
Helpful Report
Posted 5 months ago
"I placed an order with a 3-5 day delivery, two weeks later it has not arrived. I have sent numerous emails and left 2 phone messages with no response at all. I shall be contacting my credit card company for a refund. I am having chemo at the moment and do not need this aggravation. For a company that is supposedly selling products to help cancer patients their customer service is appalling/nonexistent. I am having chemo at the moment and do not need this aggravation. Stay away from them at all costs."
Helpful Report
Posted 5 months ago
"This place is a middle man for other companies. I’m about to go through chemo so I ordered a bunch of products. They sent the wrong item. I still don’t have them. It’s been 3 weeks. One item also was sent with Insufficient Address and because they had the manufacturer send it directly, they won’t help me. This wasn’t indicated on the website. Other items I received so I know I wrote the address correctly. They take no accountability. Order directly from the shops and stay away from this headache. I wished I listened to the bad reviews."
Helpful Report
Posted 7 months ago
"This place is a middle man for other companies. I’m about to go through chemo so I ordered a bunch of products. They sent the wrong item. I still don’t have them. It’s been 3 weeks. One item also was sent with Insufficient Address and because they had the manufacturer send it directly, they won’t help me. This wasn’t indicated on the website. Other items I received so I know I wrote the address correctly. They take no accountability. Order directly from the shops and stay away from this headache. I wish I would’ve listened to the bad reviews."
Helpful Report
Posted 7 months ago
"Item was so comfortable supportive n soft. Mum was in her element. Company on the other hand let me down with the delivery even when I paid for extra care n quick first class delivery as they promised"
Helpful Report
Posted 9 months ago
"Really let me down on an order for queasy pops. Will never use this company again!"
Helpful Report
Posted 10 months ago
"I have been waiting 6 weeks for my order and this "company" cannot be contacted. The worst customer service I encountered. Now my order has been cancelled, but there's no word of refunding me."
Helpful Report
Posted 11 months ago
"Ordered stoma boxer shorts. Paid extra for 1-2 day delivery and a week later still hadn't arrived. Had to ask for refund and got no explanation of what became of them."
Helpful Report
Posted 1 year ago
Val
"Clear website with good choice, and very quick delivery."
Helpful Report
Posted 1 year ago
Live Better with Cancer is rated 2.41 based on 17 reviews