dreadful service - ordered a number of items 5 weeks for my mum who was about to start chemo and they still haven’t arrived - I was told initially there was a problem with the warehouse but I keep having to ring or email to try to get an update and no one gets back to me ! Eventually I spoke to someone who credited 10 euro back to my account and told me my order would be with me soon but it’s still not here - It was apparently shipped and tracked 9 days ago with a 1-2 day delivery time. I don’t care about money back I just want my order or a refund at this stage. I’ve emailed and called to get a tracking number or update but again no one gets back to me !!! It’s an absolute disgrace - my poor mum is unwell going through chemo and I can’t give her the items I bought for her. Use this website at your peril - the worst customer service I’ve ever experienced. It’s stressful enough for people dealing with cancer without having to deal with companies that take your money but don’t deliver your goods. Avoid at all costs I called the customer service line this morning - despite lines being open from 8am only ordering team there - tried to explain my situation and asked to speak to a manager - manager too busy to take a call - I said I’d hold but told that wasn’t allowed I’d have to wait for call back - won’t give me the name of the customer service manager - won’t deal with my issue.