Living and Home Reviews

Name: Living and Home
Rating: 3.97

4.0 Rating 883 Reviews

74 %

of reviewers recommend Living and Home

4.0

Based on 883 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Living and Home 1 star review on 4th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chair is absolutely perfect / but the delivery service this company use is absolutely useless! I would give the chair 5 stars but unfortunately the delivery service was absolutely useless!”

Helpful Report

Posted 2 years ago

“Good table however setting us very hard and table is made flimsy can’t see lasting more that 1 years.”

Helpful Report

Posted 2 years ago

Hi Bhisma, Could you please send the further inquiries to our customer service team at enquiries@livingandhome.co.uk and we will for sure help you further. Really sorry for the inconvenience it has caused. Best regards

Posted 2 years ago

“Product is good…. When it finally turned up. Said 3-5 day delivery. After 10 days I had to chase. Delivery company is useless no updates. Customers services just sent a generic email blaming the delivery company. When it turned up it had a giant boot print on the packaging so clearly don’t look after items but thankfully the item was ok and am pleased. So 5 star product, 1 star service, hence average rating, 3 stars.”

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Posted 2 years ago

“No problem with living home Problem with delivery 3 times We waited for delivery but never turned up.”

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Posted 2 years ago

Hi Saverio, Thanks for your review, we will also try to work out with our delivery company as well, in order to deliver better work to our customer. Really sorry for all the inconvenience it has caused. Best regards

Posted 2 years ago

“We purchased online and received the goods a few days later. Goods arrived on time, but unfortunately, the quality is not as we expected. See below.”

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Posted 2 years ago

Hi Dawn, Please email such matter to our customer service team and they will for sure help you further. Really sorry for the bad experience and we will for sure be improving more. Best

Posted 2 years ago

“Not much update about delivery etc, delivery company had a guy come on his way home (outwith delivery area as no deliveries to my area for the next 7 days). L+H said delivery within 3-7 days clearly without checking with delivery company. No updates if i hadn't phoned delivery company”

Helpful Report

Posted 2 years ago

Dear Michelle, Thank you for your feedback. We will investigate this, with our carrier and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“We love our fire but yous sent the wrong one and remote was broken”

Living and Home 3 star review on 30th December 2021

Helpful Report

Posted 2 years ago

Dear Alex, Apology for your experience. We will investigate your case further and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Chair nice but an absolute nightmare to put together - instructions are nothing short of useless and had to resort to looking up a similar product on the Internet. If it wasn't going to cost me £60 to return it, I would.have sent it back. It took four hours to ge to resemble a chair- the arm pieces have yet to be fixed with screws - left them for another day to save our sanity - unless they are aligned in exactly the right place which has proved impossible so far they just go round in circles!”

Helpful Report

Posted 2 years ago

Hi Ellen, Really sorry for the bad experience, thanks for your feedback, and for sure we will be improving further. Best

Posted 2 years ago

“The fireplace arrived on time. It looks great but unfortunately when the heater is on its far too noisy and very off putting. I wasn’t aware of this until I turned it on to use.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your feedback. We will make improvements to the fireplace, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“I ordered 2 wing chairs in grey. They turned up and were pink. We kept them as a contrast. They are lovely chairs. We then ordered 2 more again in grey. Guess what they also turned up in pink.”

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Posted 2 years ago

“Disappointed that a part was found to be missing so it was impossible to complete the installing of the cabinet. I understand you have ordered the said part but it has not yet been delivered.”

Helpful Report

Posted 2 years ago

Dear Bernard, Apology for your experience. Our Customer Relation Manager will follow your case again, closely. Thanks Kenny Living and Home

Posted 2 years ago

“Fire pit was damaged when it came due to the way it was handled by the delivery driver. But living & Home offered a to refund some of the money .So just have to repair it now .otherwise it’s a nice Looking fire pit and fits were it was bought for”

Helpful Report

Posted 2 years ago

“Took a long time for item to arrive after multiple emails and blaming the courier. But finally have the product now.”

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Posted 2 years ago

“To be honest, I hadn't read the reviews before I purchased two chairs from them and after trying to find the order details I started to worry as the information they email you with is pretty poor, but to be fair to them, within 4 days of placing the order they arrived !! The chairs look pretty good and I would say value for money, but there was no contact to say they would be arriving and no way of tracking them. I have allowed 3 stars purely on the fast delivery, but this company really, really need to up their game on customer service and providing information and updates.”

Helpful Report

Posted 2 years ago

“I purchased the camping kitchen with sink and splash guard. I didn’t get notified that the order had been dispatched, there were no instructions in the box and when I opened it the work surface was scratched, dinted and looked like it was in used condition. I opened on the day I intended to use it so did not send it back but if I didn’t need it there and then I would have. At about £90 I would have expected a little better really. Having said this, it’s in use and works really well for storing all kitchen appliances and condiments.”

Helpful Report

Posted 2 years ago

Dear Nicola, Apology for the experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“No communication, OK quality”

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Posted 2 years ago

“Whilst the main parasol box was delivered quickly there was no indication that the base hadn’t been delivered. This wasn’t delivered until days later. No idea whether it was a delivery company error or some delay from Living and Home. Either way we were not kept informed and we were not able to put the parasol together until the height of the heatwave. The assembly instructions are terrible. Quite a lot of guessing involved. Then noticed that in less than a week from ordering from Living and Home they had dropped the price again nearly a £100. Our order had been a sale price. Quite annoying given what we’d been through.”

Helpful Report

Posted 2 years ago

Dear Andrew, Apology for the experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Sofa seems fine. However despite emailing to say did not want delivery a particular week as away on holiday, it was delivered and just left on drive. Luckily my neighbours took it in for us otherwise it would have been very wet.”

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Posted 2 years ago

Dear C Mapp, Sorry for your experience. We will take on your feedback and make improvements with our carrier partner, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Armchair is lovely and just what we're after. Unfortunately we weren't impressed with the delivery. We didn't receive a dispatch email or any correspondence to say our chair was being delivered on a certain day, I did get an email after the chair had been left in our front yard during very heavy rainfall. Luckily we have very helpful neighbours who attempted to cover up the box with bin bags, and eventually took it into their home until we arrived back from work. The chair was undamaged in the box thankfully but if we had known it was going to be delivered on that day we could have made arrangements for someone to be at home.”

Helpful Report

Posted 2 years ago

Dear Fran, Sorry for your experience. We will take your review on board and continue to work with our logistic partner, to improve the customer experience, in the future. Again, thank you for your feedback. Thanks Kenny Living and Home

Posted 2 years ago

“Lovely looking arm chair but not comfortable and quality is not very good. What a shame!!”

Helpful Report

Posted 5 years ago

Living and Home is rated 4.0 based on 883 reviews