Living and Home Reviews

Name: Living and Home
Rating: 3.91

3.9 Rating 906 Reviews

72 %

of reviewers recommend Living and Home

3.9

Based on 906 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Living and Home 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was brilliant arrive must sooner than expected. Very pleased with my purchase. Will use again.”

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Posted 4 years ago

“Bought a green house frame was so bad I emailed to see if they could help with parts that did not slide together as instructions said I was told I put it together wrong . My dad is a fitter and has undertaken hundreds of building projects so I know he knew what he was doing . He has now built me a secure frame for the very cheep frame I bought from this company please steer clear from this company . They said what parts were broken I sent pictures with no reply.. they e mailed me quick at first then silence .. I will not use them again . Disappointed”

Helpful Report

Posted 4 years ago

Hi Kaley, Really sorry for the experience. Could you please email the inquiry to our customer service team and we will for sure help you further? Really sorry again for all the inconvenience it has caused. Best regards

Posted 4 years ago

“Product is good…. When it finally turned up. Said 3-5 day delivery. After 10 days I had to chase. Delivery company is useless no updates. Customers services just sent a generic email blaming the delivery company. When it turned up it had a giant boot print on the packaging so clearly don’t look after items but thankfully the item was ok and am pleased. So 5 star product, 1 star service, hence average rating, 3 stars.”

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Posted 4 years ago

“I would recommend this store to anyone. The contact I had with the store was always helpful and courteous.”

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Posted 4 years ago

“I'm still waiting on my delivery”

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Posted 4 years ago

Hi John, Based on the DPD delivery system we can see your parcel has been delivered at 07:58 on Wed 02 Mar 2022. Could you please email to our customer service team to help you further at enquiries@livingandhome.co.uk and we will for sure have a look for you. Best regards

Posted 4 years ago

“Not as advertised, but I didn't check my receipt closely enough. I paid 70 quid & to send back my order would have cost me 40. I will put it down to experience but won't be purchasing from Living and Home again”

Helpful Report

Posted 4 years ago

Hi Stuart, Really sorry for the experience you have had. We are still trying our best to support the good serive to every customer. Please feel free to let us know if there is anything further we could do further to our customer service team at enquiries@livingandhome.co.uk Best regards

Posted 4 years ago

“Great customer service ,quick delivery and was really pleased with product.would definitely use again”

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Posted 4 years ago

“Does what it says”

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Posted 4 years ago

“Rate the chair 4/5 the service was great, delivered by royal mail.”

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Posted 4 years ago

“Recently bought an inset fire for my feature wall from Living & Home. The fire was dispatched almost immediately & received notification from them and the delivery company. Unfortunately the delivery company had somehow mislaid it. I contacted Living & Home customer service & they immediately sent another via a different delivery company & I received it the following day. The day after that, the initially delivery company arrived with the fire that had been mislaid so didn't accept the delivery & advised them to return it to Living & Home as they had sent me another. Their customer service kept me fully updated & were extremely helpful. I wouldn't hesitate in recommending them as they were excellent. Also extremely happy with the fire & they were the most competitively priced. Thank you 👏”

Helpful Report

Posted 4 years ago

“No problems ordering on the we'd site although the courier xdp left much to be desired!”

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Posted 4 years ago

“I wouldn't use them again Saving grace was the customer service responded well to getting my refund back to me.”

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Posted 4 years ago

Hi there, Really sorry for the experience, we are still trying to do our best for our customers. Please feel free to let us know if there is anything further we could help you with. Best regards

Posted 4 years ago

“Can’t fault the buying experience the greenhouse is solid once built trust your instincts when building had it up in 5 hours”

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Posted 4 years ago

“You need to use a better courier. It took over a week to arrive.”

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Posted 4 years ago

Hi Nicki, Your comment is very helpful for our further service to our customers. We are working hard with our courier to make the delivery quicker and more simple. Really sorry for the inconvenience it caused. Best regards

Posted 4 years ago

“Wee bit of a delay with the order but Trico was extremely helpful and prompt to respond. Love our gas heater. It’s a game changer. Highly recommend it.”

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Posted 4 years ago

“Almost impossible to contact by phone, and if you do manage to get them, they have very little knowledge about their products. A faulty burner unit was reported and they want a video of it NOT working! Video sent but they say it was not received. Basically their not interested.”

Helpful Report

Posted 4 years ago

Hi Mr Stuart, Really sorry for the experience, could you please address your enquiry to our customer service team along with your order number at enquiries@livingandhome.co.uk we will for sure help you further. Sorry for the inconvenience it has caused, please feel free to let us know if there is anything further we could help you further. Best regards

Posted 4 years ago

“Excellent customer service delivery fast. Very pleased with the quality of the product.”

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Posted 4 years ago

“Very nice chair so I'm pleased. No issues with delivery either. The only thing I would say is that the instructions were not clear enough and for someone who is not good at diy a lot more needs to be written on them.”

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Posted 4 years ago

“Product not what was expected. No heat coming out of the heater.”

Helpful Report

Posted 4 years ago

Hi Danai Really sorry for the experience, could you please address your enquiry to our customer service team along with your order number at enquiries@livingandhome.co.uk we will for sure help you further. Best regards

Posted 4 years ago

“Product delivered within a few days and packaged well. Very pleased with our purchase and would definitely use this company again.”

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Posted 4 years ago

Living and Home is rated 3.9 based on 906 reviews