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Living and Home Reviews

4.0 Rating 883 Reviews

74 %

of reviewers recommend Living and Home

Company Reviews

Product Reviews

4.0

Based on 883 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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info@livingandhome.co.uk

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Living and Home 1 star review on 4th November 2023

Living and Home 5 star review on 7th September 2022

Living and Home 3 star review on 30th August 2022

Michael Stanley

Living and Home 3 star review on 27th August 2022

Living and Home 5 star review on 24th August 2022

Living and Home 5 star review on 24th August 2022

Living and Home 5 star review on 23rd August 2022

Jo-Ann Stevenson

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so disappointed with the service, delivery should have been at beginning of May for a special birthday present! After complaining and being told it had been delivered to then being offered another delivery in3/7 day it has been agreed that a refund will be issued! You need to look at changing delivery companies that are more reliable. Would i buy through you again or recommend you! No, I wouldn’t!”

Posted 2 years ago

Dear Customer, Apology for your experience. We will continue to work with our logistic partners, to improve the delivery standard. Thanks Kenny Living and Home

Posted 1 year ago

“Orded set of 4 chairs and one pair of legs is faulty. Won't fit. Been emailing support for over a week proses a new set of legs by one person the. Told I can o ly get a set of 4 and do a swap for the faulty set. Was allso offers 15 pound refund which was down right stupid. It happy”

Posted 2 years ago

Dear Jamie, Apology for your experience. Internally, we will investigate your case further and ensure the standard improves, in the future. Thanks Kenny Living and Home

Posted 1 year ago

“Did not receive item”

Posted 2 years ago

Dear James, Apology for your experience. The parcel seems to be inside Tuffnell's depot, without any movement. Our Customer Relation Manager will follow your case again. Thanks Kenny Living and Home

Posted 1 year ago

“Not great. Ordered table and 4 chairs. Table stand has scratches and rust. Chairs are poor quality, couldn't build one due to supporting bar not attaching to bolts. One seat has dye transfer on seat base. Company asked me to pay postage for the replacement of faulty goods. New chair arrived yesterday, really considering getting a refund on the lot!”

Posted 2 years ago

“Bought a green house frame was so bad I emailed to see if they could help with parts that did not slide together as instructions said I was told I put it together wrong . My dad is a fitter and has undertaken hundreds of building projects so I know he knew what he was doing . He has now built me a secure frame for the very cheep frame I bought from this company please steer clear from this company . They said what parts were broken I sent pictures with no reply.. they e mailed me quick at first then silence .. I will not use them again . Disappointed”

Posted 2 years ago

Hi Kaley, Really sorry for the experience. Could you please email the inquiry to our customer service team and we will for sure help you further? Really sorry again for all the inconvenience it has caused. Best regards

Posted 2 years ago

“I'm still waiting on my delivery”

Posted 2 years ago

Hi John, Based on the DPD delivery system we can see your parcel has been delivered at 07:58 on Wed 02 Mar 2022. Could you please email to our customer service team to help you further at enquiries@livingandhome.co.uk and we will for sure have a look for you. Best regards

Posted 2 years ago

“Not as advertised, but I didn't check my receipt closely enough. I paid 70 quid & to send back my order would have cost me 40. I will put it down to experience but won't be purchasing from Living and Home again”

Posted 2 years ago

Hi Stuart, Really sorry for the experience you have had. We are still trying our best to support the good serive to every customer. Please feel free to let us know if there is anything further we could do further to our customer service team at enquiries@livingandhome.co.uk Best regards

Posted 2 years ago

“I wouldn't use them again Saving grace was the customer service responded well to getting my refund back to me.”

Posted 2 years ago

Hi there, Really sorry for the experience, we are still trying to do our best for our customers. Please feel free to let us know if there is anything further we could help you with. Best regards

Posted 2 years ago

“Almost impossible to contact by phone, and if you do manage to get them, they have very little knowledge about their products. A faulty burner unit was reported and they want a video of it NOT working! Video sent but they say it was not received. Basically their not interested.”

Posted 2 years ago

Hi Mr Stuart, Really sorry for the experience, could you please address your enquiry to our customer service team along with your order number at enquiries@livingandhome.co.uk we will for sure help you further. Sorry for the inconvenience it has caused, please feel free to let us know if there is anything further we could help you further. Best regards

Posted 2 years ago

“Product not what was expected. No heat coming out of the heater.”

Posted 2 years ago

Hi Danai Really sorry for the experience, could you please address your enquiry to our customer service team along with your order number at enquiries@livingandhome.co.uk we will for sure help you further. Best regards

Posted 2 years ago

“Returns 10minute notice Credit still waiting collected 24 February. Emails sent no reply”

Posted 2 years ago

Hi Maureen, Really sorry for the experience. Could you please help us to understand your case further, we will for sure have a look at your case if you could email your enquiries to enquiries@livingandhome.co.uk Best regards

Posted 2 years ago

“Absolutely appalling customer service having seen an item for 0.00 then purchasing it 3 days later after dispatch told me I had to pay 79.99 when it was advertised at 0.00 the product came with no light base and when I contacted them to arrange return delivery they told me if I pay the 79.99 they will send me the base to the light I asked numerous times for return delivery but only after 4 days of emails back and forth did they finally understand my request disgusting service”

Posted 2 years ago

Hi Diane, Really sorry for the misunderstanding and the error of the system. We will for sure report this to our technical team and we will improve more. Sorry for the inconvenience it has caused. Best

Posted 2 years ago

“Ordered a fire sent the wrong one Couldn’t find a telephone number for customer services”

Posted 2 years ago

Hi Carlo, Really sorry for the matter. Our telephone number is easy to find on our website on "contact us" https://www.livingandhome.co.uk/pages/contact-us STORE INFORMATION Email: enquiries@livingandhome.co.uk Call us on: 0161 223 8955 Please feel free to let us know if there is anything further we could help you further. Best

Posted 2 years ago

“For sure we are missing parts D1 and D4. Potentially also part 13 – but we think this has been mis-labelled within the pack as we have an extra of something else and the shape looks to match 13 so maybe OK there. Without D1 and D4 we (in some ways fortunately) fall at the first hurdle of construction. Waiting for contact regarding this!”

Posted 2 years ago

Hi Louise, We are sorry to hear about the bad experience, after confirming with our team, we are actually checking if the parts are in stock and we shall send them to you as soon as possible. Really sorry for the matter and sincerely thanks for your advice and we will for sure try to do our best to solve your matter. Best

Posted 2 years ago

“The greenhouse I bought for £315 isn't worth £30 it's worst load of rubbish I have ever bought in my life and I am 75years old.”

Posted 2 years ago

Dear Alan, Thank you for your feedback. We will look into the product and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“I ordered this product as it was very good value for money. On receiving the item, I was very happy…until I opened the box and saw the contents. I ordered a fire which in the description said I could change between logs and crystals, and also change the colour. I specifically ordered this one because of this. There was two different ones and the one I ordered was I believe around £20 more which I was happy to pay for the colour change and Crystal/log interchange. The item I received doesn’t do either of these. Unfortunately I then went on to the item I ordered and read the description, which has been changed and no longer said this, and I can’t see a product the same which does have it, so I am not happy at all. In all honesty I feel as though I have been conned and would not purchase from your company again.”

Posted 2 years ago

Dear Reeson, Thank you for your feedback. We will look into the product and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“Ordered 2 items. One was faulty. Was made to ‘prove’ it was faulty by sending a video before they’d consider doing anything about it. Really poor customer service. Wouldn’t willingly use them again.”

Posted 2 years ago

Dear Ralph, Apology for your experience. We will investigate your case further and make improvements, in the future. Thanks Kenny Living and Home

Posted 2 years ago

“I have not received my purchase. I have attempted to contact L&H on various occasions. I have received no response. Do not order from this company.”

Posted 2 years ago

Dear Customer, Apology for your experience. Please call 0161 223 8955, our Customer Relation Manager will respond, immediately. Thanks Kenny Living and Home

Posted 2 years ago

“Order still hasn't arrived. Customer services said they'd call back but never did. Very dissapointing!”

Posted 2 years ago

Hi George, Really sorry for the bad experience, we will for sure try to improve our service as much as we could. Best

Posted 2 years ago

“the order is damaged, I tried to contact someone who did not answer me. unsatisfied with”

Posted 2 years ago

Dear Lurie, Sorry, for your experience. Can you provide us, with your order number again? Our Customer Relation Manager will follow up ASAP. Thanks Kenny Living and Home

Posted 2 years ago

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Living and Home is rated 4.0 based on 883 reviews