“Jai Pai did a very good job under the circumstances. The transaction was completed while I was wintering in Florida without good computer connectivity.
I had originally intended to do the refi under my own name but the bank required my wife to join. This is strange since I transferred a mortgage in my name from quicken. The notary that was selected was marginal at best
Overall it was a good experience”
“Everything was pretty good. Very supportive in helping to make the right financial decisions. Communication tailed-off at the end; and I was told I would be able to have two months without payments until the new loan started... but when the paperwork settled, that's not what I got.”
“I was able to get my loan refinanced in a decent amount of time despite time difference. Availability was good when I needed to reach them and overall great service”
“Went quick and smooth, and Elizabeth was up front on everything, and the final documents aligned with everything I was told. Was pleased the process was pretty simple.”
“Jai was very helpful & knowledgeable, and made himself available to answer all our questions! He even helped us with an issue after the loan had closed. Thanks Jai!”
“Kristi and Pascale are extremely responsive and I can't believe how quickly the process was completed. I do think some of the communication could be improved as far as information provided and being upfront about choices regarding the options, as well as how much money would be saved (it was way overestimated). But we're satisfied with the end result.”
“Kevin was very helpful and took time to answer all questions.
I would still like to receive a printed copy of settlement papers. I requested this but have not received it. Jill A. Carter”
“Kurt Stapf gets five stars! He was helpful, responsive and friendly. We had a couple glitches along the way -- thus the 4 stars -- but Kurt was awesome.”
