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LoanGuys.com Reviews

4.2 Rating 113 Reviews

79 %

of reviewers recommend LoanGuys.com

Company Reviews

4.2

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Run, Run, Run!!!! Worst company I have ever done business with in my 30 year career of getting loans and helping people with their real estate transactions. I have participated in over 1,000 real estate transactions and gotten over 100 loans personally. Nothing got done with out me staying on top of them They asked repetitively for the same things over and over and over again. If you are in NY state run. They have no clue. They needed to repull my credit each loan. They just flat out lie and tell you what you want to hear. They have no concerns about missing deadlines Simple cash out refinances. of course I am the idiot for having believed them not once but twice, Their loan officer will just tell you what you want to hear so you don't go to another company that could close you in two weeks. Even when they swear up and down you will have CTC in a few days. They knew they couldn't close my loan due to their inability to function in NYS. Heck no one even responds to their own bank attorney for days unless you personally follow up.”

Posted 1 year ago

Hello Glenn. Congratulation on Loan Guys funding your two investment properties. We are happy we made it possible for you. We are sorry you feel unsatisfied with the results but we are happy we got you the financing you needed. The reason why this deal took longer than expected is because of your tax lien issues. Once those were resolved we were able to close your loans. We hope you can reconsider doing business with us. Happy Profits.

Posted 1 year ago

“Carlos was great throughout the process. Always attentive and getting things done. He also answered all our questions with professionalism. Thanks Carlos for all your hard work!”

Posted 1 year ago

“If I could give them no stars, I would. I almost lost my deal with the seller because they missed closing twice. My rate went 4 times as well, on the 3rd time I was give loan agreement with the terms on the 15th, which I signed that same dates and returned to LO. The loan agreement had a date to close on the 18 literally 3 days later. Guess what they didn’t send documents to closing. But the following day I was told that since my 3 day rate lock had expired that my interest rate was going up again. At that point I felt like my back was being placed against the wall and that I would accept the new rate out of desperation to close. Nope I walked away. I wasted my time and money. I ended up buying the house outright. A day later at my private closing title company asked who lender was because they were not going to recommend them to any other investors or private clients. Process started in Jan and it was problem after another. I will never consider them again. Waste of time and money.”

Posted 1 year ago

Hello Jess. Congratulations on your new investment property. We are happy we made it possible for you. We are sorry you feel unsatisfied with the results but we are happy we got you the financing you needed. We do hope you can reconsider and choose Loan Guys again in the future. Happy Profits!

Posted 1 year ago

“All these 5 star reviews are face this company is the worst.We are group of customers planing to make serious complains about this company. Save your self and go somewhere else. Robert Shimian is the one changing the rates and puts you in the worst situation possible. This is an honest review just go somewhere else.”

Posted 2 years ago

Hi Omid. Congratulations on LoanGuys.com funding your loan! We have a company policy of charging 1.5% fees on all our loans. Unfortunately we do not offer free loans. If you wish to get your deal funded without any fees then you should try another lender. Happy Profits!

Posted 1 year ago

“Their motto should be 'Way Overpromise, Way Under Deliver, Never Follow-up. Probably the most novice team I have ever worked with. Its literally a game of Whos on First. Talk to 3 different people working my loan and i get 3 different answers. They advertised a quick close, none of my 2 deals closed anywhere close to on time. The amount of avoided obstacles is completely laughable. Run walk away from these guys!!”

Posted 2 years ago

Hello Pietto. Congratulation on your new investment properties! We are so glad we were able to get you the funding when no one else could. We do hope you reconsider doing business with us considering we were able to get you the funding that you needed! Happy Profits!

Posted 1 year ago

“Not a good experience. From the beginning we fully explained our situation and loan needs to Joshua Y.He assured us from the beginning that he could get this done as a No-doc Loan. We provided everything more than once because they are not all on the same page. He changed the program for the loan 3 times and continue to assure no problem. We'll at the very last momen after missing the builders closing date He agreed to, he advised the loan could not be done. Keep in mind, we sold our home, moved to another city and had everythin in multiple moving trucks at a hotel. Horrible experience. I would not recommend anyone to even consider using LoanGuys.”

Posted 1 year ago

“FRAUD!!!! Run as fast as you can away from this company. Started a process to refinance properties with them back in December. Here it is, March and they are just now telling that my deal didn't clear underwriting because of a credit score. This is after they let me pay over $2000 in appraisal fees and added themselves to my insurance policy. EDAN ECKSTEIN, basically lied to me for 3 whole months. The only truthful answer was from Heather, and even though she was rude, she told me "we are so backed up, your deal is at the bottom of the pile, and if I keep asking them about it, they will push it even further to the bottom." Is that something you tell a customer trying to refinance a free and clear house with you??? No Good!!!!!!”

Posted 2 years ago

We apologize for the experience you had with us. Contact our Customer Service Retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can fix the problem. Here at LoanGuys.com, we want to further improve our customers experiences with us and we take your concerns seriously.

Posted 1 year ago

“They’ve had my appraisal and all required documentation since 12/13. It’s now March 1 and we are closer to closing than when I started. This is a simple cash out refi. Do not use!”

Posted 2 years ago

We apologize for the experience you had with us. Contact our Customer Service Retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can fix the problem. Here at LoanGuys.com, we want to further improve our customers experiences with us and we take your concerns seriously.

Posted 1 year ago

“They never follow up, they dont answer emails, if you call you will be talking to 3-5 different people and not close on anything or get financing its a shame and this service should be closed waste of time.”

Posted 2 years ago

Hi Michael, We apologize if you feel that way about our company. However our loan offices do their best to respond to all calls and emails. However you may think our company is a scam, we fund many deals and have lots reviews from our clients that felt we here at LoanGuys.com get the job done. Hopefully in the future we can work together again and assist you with whatever program you are looking for.

Posted 2 years ago

“Thee worst company on the face of the Earth! Don't do it! Worst 6 Months of my life. So much time and money wasted. The positive reviews are fake.. As you see they are are within the last year or so. Don't know how they are legally still in business with their practices. Find another company. Go to LIMAONE or KIAVI. That's what I had to do to get my remaining properties refinanced, They'll give you rates and stick to them Unlike Loan guys. I lost an EMD dealing with these scammers. With them My closing was pushed back 4 months and I was given about 7 different rate sheets after they locked and I payed about $2000 in appraisals and they used they to their advantage. And the rates just kept changing and changing at closing my rate was TWO POINTS higher than what was given post being approved, Again, DONT DO IT. I'm trying to tell you.”

Posted 1 week ago

“Thanks to Loan Guys quick pre-approval process and streamlined procedures, I was able to expedite my real estate investment plans with ease and confidence.”

Posted 2 months ago

“I wholeheartedly recommend Loan Guys to anyone seeking reliable and flexible real estate financing, as their unmatched dedication to customer satisfaction truly sets them apart.”

Posted 2 months ago

“Loan Guys transparent and honest approach instilled confidence in me, making the entire lending process remarkably smooth and stress-free.”

Posted 2 months ago

“LoanGuys funded my investment property loan in just under 14 business days. You guys are awesome!!! I'm already working with them on purchasing a fourplex in Atlanta, Georgia. LETS GOOOO!!!!”

Posted 2 months ago

“This absolutely the worst experience I have ever had with a basic refinance. At the last minute a bunch of new stipulations. I really do not know how they stay inbusiness. Literally two months to refi a free and clear property with a tenant and 700 score. If at all possible, find another institution. Big waste of time.”

Posted 9 months ago

“Carlos was great, he was always available to answer any questions we had at any time that a question would come to mind. He was always asking question to other stakeholders and making sure that we had all of our questions answered timely. We were definitely left at ease knowing that he had the best interest at heart during this process. Thank you”

Posted 1 year ago

“Incompetent people nothing but lies. I lost my earnest money and my appraisal because they could not close my loan in time. Kept getting excuse after excuse no real answers blaming it on Covid. I pushed back closing date three weeks and they still cannot get it done. Do not get scammed by them use someone else”

Posted 2 years ago

We apologize for the experience you had with us. Contact our Customer Service Retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can fix the problem. Here at LoanGuys.com, we want to further improve our customers experiences with us and we take your concerns seriously.

Posted 1 year ago

“Definitely not a company I would recommend to my worst enemy. Very slow and full of people who have no idea what is going on. If you decide to do business with them, prepare for disappointment”

Posted 2 years ago

We apologize for the experience you had with us. Contact our Customer Service Retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can fix the problem. Here at LoanGuys.com, we want to further improve our customers experiences with us and we take your concerns seriously.

Posted 1 year ago

“Horrible stay away!!! A complete nightmare closing was horrible!! Benjamin Cranow is a snake becareful!!!”

Posted 2 years ago

We apologize for the experience you had with us. Contact our Customer Service Retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can fix the problem. Here at LoanGuys.com, we want to further improve our customers experiences with us and we take your concerns seriously.

Posted 1 year ago

“Lender missed close date on new purchase. Absolutely no communication from Nate or Daniel. They were not returning calls days before closing and completely ignored me. Please run far away from this awful company”

Posted 2 years ago

We apologize for the experience you had with us. Contact our Customer Service Retention department at (833) 615-6267 Ext. 102, if you would like to tell us more about the situation so we can fix the problem. Here at LoanGuys.com, we want to further improve our customers experiences with us and we take your concerns seriously.

Posted 1 year ago

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LoanGuys.com is rated 4.2 based on 113 reviews