Long Eaton Appliance Company Reviews

Name: Long Eaton Appliance Company
Address: Unit 1 Acton Ave.Fields Farm Rd.Long Eaton, Unit 1 Acton Ave.Fields Farm Rd.Long Eaton, Nottingham
Rating: 4.86

4.9 Rating 1,679 Reviews

97 %

of reviewers recommend Long Eaton Appliance Company

Company Reviews

Questions

Metrics

4.9

Based on 1,679 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0115 946 2555

Email:

sales@leaco.co.uk

Location:

Unit 1 Acton Ave.Fields Farm Rd.Long Eaton,
Unit 1 Acton Ave.Fields Farm Rd.Long Eaton
Nottingham
NG10 1GA

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Long Eaton Appliance Company 5 star review on 25th January 2024

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Long Eaton Appliance Company 5 star review on 15th August 2023

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Long Eaton Appliance Company 5 star review on 4th August 2023

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Long Eaton Appliance Company 5 star review on 3rd August 2023

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Long Eaton Appliance Company 5 star review on 13th April 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We work with Long Eaton appliances for our customer's New Kitchen appliance requirements. They offer us, Great Service, these guys can not be faulted. From ordering, through to delivery, all the team are, knowledgeable, courteous and the big one, On Time.”

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Posted 3 years ago

Thank you for taking the time to leave us such a great review, we enjoy working with you.

Posted 3 years ago

“Delighted with my 3 products when they arrived. Supply Chain issues were recognised and products had all arrived at LEA from different sources at different times by the dates I was given. The first delivery date given to me was 16.30 to 19.30 on Friday 27 May (the day every school finished for the Jubilee Half Term) which because we were leaving Friday lunchtime to holiday with family flying out of Heathrow early Saturday we cancelled. Short notice meant we couldn’t get anyone to cover it. The builder was also not able to accept the delivery. A rearranged date was agreed for Monday 6th June. That happened but the Stoves Fridge Freezer was missing said my builder. I emailed your sales team 3 times to ask what was going to happen next but never received a reply. I telephoned your office on Monday 13th June upon return to UK and agreed a revised delivery date of Wednesday 15th June . At 15.30 on the day with no Fridge Freezer I called the office to be told the Courier hadn’t received the scans from you for a number of deliveries including mine so it was LEA so Andy taking personal control rearranged for Friday 17 June. This was successful. I received a good price and good technical help but delivery let you and me down as the kitchen refurb was delayed by 20 days. Two questions- why don’t you liaise more with customers over delivery dates especially if they are 70+ miles away. and Why did no one from Sales decide this was important or serious for a reply. I was abroad and only had Broadband access when in the apartment but I managed to email Sales@LEA.”

Helpful Report

Posted 3 years ago

Hi Mrs Mold, Was lovely speaking to you today regarding what happened with your delivery and answering your questions. As discussed if the first delivery hadn't been cancelled on the day of delivery, due to the builder not being able to take delivery for you all items would have been delivered and not taken back to the courier's warehouse. Due to the items being on a few invoices, all I can do is apologise for our courier and them missing the 2nd invoice which lead to the delay in delivery of the fridge. Sales did get your 2 emails and they were forwarded straight to delivery who called the courier to rearrange delivery straight away for you and so the fridge freezer was delivered out to you 2 days later. Kind regards Long Eaton Appliance

Posted 3 years ago

“We ordered 5 items for our new kitchen extension. We had already done research into various ovens, hobs etc and knew what we wanted. At the store, we were welcomed and the salesman discussed our choices with us to ensure we were completely happy. He ensured were getting the best options and prices. The ordering was simple and they were happy to keep the appliances at their warehouse until we were ready for them, which turned out to be several months. When delivered they came when they said they would and checked that the appliances were left where we wanted them. Excellent service from beginning to end. I would use them again if I required new appliances. Great to get good service and prices.”

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Posted 3 years ago

Wow, what a great review! Thank you so much for taking the time to leave us such fantastic feedback, it is great to hear you were pleased with our service. We will look forward to serving you again in the future.

Posted 3 years ago

“Excellent service as always”

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Posted 3 years ago

Many thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service and may I say Terry is a top man thanks again”

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Posted 3 years ago

Thank you for leaving us a great review, Terry is fantastic and we are glad you think so too! I will look forward to passing on your lovely comment.

Posted 3 years ago

“excellent company to deal with. phones answered quickly , by people who actually are helpful , and knowledgable.. delivery and installation service also fantastic...”

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Posted 3 years ago

Thank you for taking the time to leave us such a lovely review, we appreciate your feedback and look forward to serving you again.

Posted 3 years ago

“Great price and Michael was friendly and good to talk to. Delivery was efficient and our new dishwasher is fab. We'll be back for a Fisher & Paykal fridge freezer in the future.”

Long Eaton Appliance Company 5 star review on 23rd June 2022

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Posted 3 years ago

Thank you so much for taking the time to leave us a review. Michael will be pleased to hear your lovely comments. The dishwasher looks great! We will look forward to serving you again.

Posted 3 years ago

“Brilliant service and Delivery. Couldn’t fault anything. Would certainly recommend !!”

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Posted 3 years ago

Many thanks for your kind words, we appreciate you taking the time to share your experience with us. We hope we can be of service to you again in the future.

Posted 3 years ago

“Bought a range cooker and matching hood. The sale team made it really easy, were so friendly and the delivery was so straight forward. Would definitely be my go to for appliances in the future”

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Posted 3 years ago

Many thanks for your fantastic review, we appreciate you taking the time to share your experience with us. We hope we can be of service to you again in the future.

Posted 3 years ago

“Ordered a washing machine on Monday 11th it was delivered on Thursday 14th, by two very happy guys, the staff at long eaton appliances are very efficient and professional we wouldn't hesitate to use them again. A very big thank you to you all .”

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Posted 3 years ago

Thank you so much for leaving such a lovely review, we work really hard to ensure our customers have a great experience with us.

Posted 3 years ago

“From beginning to end, Jim at Long Eaton Appliance has been a source of great support, knowledge and understanding. No issue has been to small, from sourcing missing sinks and doors to finding a blank for the kitchen sink drain and supplying new drawer runners to replace a sticking one from an excess of sawdust. A BIG shout out for him and LEA team for EXCELLANT customer service. Thank you, Chris & Sheena”

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Posted 3 years ago

Thank you so much for leaving such a lovely review, we work really hard to ensure our customers have a great experience with us.

Posted 3 years ago

“I am looking to buy a Quooker Tap system on your website, but please can you tell me why every Quooker Tap system has no price on them. Is it perhaps they are to expensive and you are possibly embarrassed at adding the price...!!”

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Posted 3 years ago

Hi Mike, we don't show prices on our Quooker products as we have found when customers order from our website they very commonly order the incorrect tank size or colour/finish. We would much rather speak to our customers and give them a better idea of what Quooker product is suitable for their home and lifestyle. This will often save your money! Give us a call and we will guarantee you our best price and product for you. Thanks

Posted 3 years ago

“Excellent customer service. Very impressed”

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Posted 3 years ago