Long Tall Sally Reviews

1.5 Rating 212 Reviews

10 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.5

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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Helpful Report

(1 month ago)

You can contact Long Tall Sally by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

55.56%

Industry Average

“ Previous reviews are correct… This is NOT LTS from before 2020. The clothes are cheap and not designed for tall women. The customer service is a joke and having returned items the same day they were delivered ( as they were all awful) I am still waiting for my refund ( it’s been over 2 weeks) I will NEVER buy clothing from them again!!!!!! ”

- Max Reed

“ Over the years I have had some great items, good quality and well sized - 6ft & wear a UK 10 / 12 I hadn't ordered for a while & was quite shocked and disappointed at the decline in quality & zero customer service. ”

- AKW1

“ Customer service is terrible. They did not help and basically said they do not care that I did not receive my merch. It's very disheartening that they operate this awfully! ”

- Shana Calloway

Long Tall Sally Reviews

Customer Service - Average