Lookers Reviews

Name: Lookers
Rating: 2.58

2.6 Rating 59 Reviews

37 %

of reviewers recommend Lookers

Company Reviews

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2.6

Based on 59 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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Lookers 1 star review on 28th December 2021

Mr Hogan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent £ 12,000 on new car. Was persuaded to buy a diesel , never had one so took sale persons advice. Within 3 mths had enfine problems and light management on. They tried to charge me for fixing it! Then service dept told me i should of never been sold diesel as only go very local. 5th car bought from newcastle branch. Sadly the last as no one will take ownership of the issue. Bad sevice andnot bothered once they have your cash”

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Posted 3 years ago

“Asked for certain work to be completed. This was not added to the job sheet. Instead I was told I had over £2000 worth of work needing done URGENTLY. Moreover, they offered me credit to pay for it. MOst of the urgent work had already been done at another garage but, because it didn't appear on Audi's computer, it didnt exist. After refusing the extra work i was not treated as nicely as before. Instead I was phoned to pick up my car with about 25 minutes to get to the garage through rush hour traffic in Glasgow. May be my imagination but felt i was being punished for my non compliance. From 10am to 6pm to change my oil seems a bit excessive. To add insult to injury they hadn't even extinguished the service light on the dash. They even tried to wriggle out of that one too. Never again. Not the first problem Ive had with them over the years but they never change.”

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Posted 3 years ago

“Never ever think they will be loyal to you as a customer…… I was mistaken I. Thinking I had built up a relationship with Brighton. Seems they are all the same!! Quite sad and shameless”

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Posted 3 years ago

“avoid this company like the plague very dishonest”

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Posted 3 years ago

“Used lookers click and sell my 67 Mokka X as was a fare valuation. When I arrived they dropped the valuation by £1100 total RIP off as we buy any cars cash offer after inspection was £900 higher SHAME ON VAUXHALL.....”

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Posted 4 years ago

“Returned my car damaged with paint spilled all over it and a damages tyre and so many other unfixed problems terrible experience with quality and management.”

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Posted 4 years ago

“Excellent 5* service from Naomi my point of contact keeping me updated on my vehicle and sorting everything with 1st class service, car was sorted in 2hrs and even sorting out a new tyre FO Excellent CS throughout my Lookers Ford experience.”

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Posted 4 years ago

“Top service Ross Mcsherry great service from start to finish top man great company well worth trip of ,4 HR from Cumbria nd back”

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Posted 4 years ago

“Would never buy another vehicle from these clowns. Nothing but hassle from day 1. Would be nice for a call back but even managers can't do that.”

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Posted 4 years ago

“Bought a vw up from Darlington, great service, would definitely recommend.”

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Posted 4 years ago

“Excellent! They bought my RR Velar, I dealt with Colin from Lookers Premium, got an excellent offer, really good communication and advice on next steps, they arranged for pick up from my house and money was in my bank straight away. Wouldn't hesitate to deal with them again.”

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Posted 4 years ago

“Lookers in Darlington are very bad at returning phone calls.”

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Posted 4 years ago

“I would like to thank John Ashurst @ St Helens Vauxhall. I purchased a car online & received a walk round video of the vehicle. He was really helpful, answered all my questions and arranged to have my car delivered to home home address. The whole process was excellent from enquiry to delivery.”

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Posted 4 years ago

“I'm so happy with my new car it absolutely fantastic.My thanks have to go to Taz an amazing young man who worked miracles to find me my car and he pulled it off,well done that man.”

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Posted 4 years ago

“Lookers VW Guildford I had an ongoing issue trying to lease a Motability vehicle, I won't bore any one with the amount and differing problems but I was informed I would not be able to have the chosen vehicle nearly 6 months after ordering, even though the vehicle had been built and delivered! Extremely upset and disappointed and after a couple of further emails James Hart took over my account. Well, what a difference!! So conscientious, polite, helpful, understanding, resourceful, I could go on. Basically in less than a month I had collected my new car. I cannot express my gratitude enough to James Hart, He has helped to make our day to day lives so much easier. I cannot recommend him enough, super super chap! Thank you James Hart!!”

Helpful Report

Posted 4 years ago

“Purchased a car from Lookers Teesside and was promised a free service as part of the deal. This has never materialised and despite phone calls and complaining I’m now advised there wasn’t any paperwork completed and I wouldn’t be receiving a service. They are not to be trusted and I will not return.”

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Posted 4 years ago

“Absolutely Amazing! Neil Morris (Lookers Renault in Chester, Sealand road) has been a STAR! Knowledgeable, friendly and helpful. The customer service he provided was excellent. We have already recommend Lookers to our friends and family. Thank you so much!”

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Posted 4 years ago

“I called into Lookers darlington, last week and asked a young man if anyone could check my front tyres pressure, he went off, into the garage area, and came back saying I has to book in with the service staff, With the greatest respect I am a Lady in her 80,s and was only hoping for a small gesture of goodwill, a two minute job and help,,,,,,, " it's not going to happen at Lookers Darlington "”

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Posted 4 years ago

“I arranged to view and possibly a purchase an Audi in Glasgow after confirming the price by phone. After driving for over an hour from my home to the showroom I was told the price had increased by £1,000. It was shockingly poor customer service and I won't ever purchase a car from Lookers.”

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Posted 4 years ago

“Tried for three weeks to arrange a first service on my car, not bought from them may i add but another dealer whom did not reply to my emails etc once i had handed over £14.5k Anyway after being messed about over three weeks i went in person to book the service, i was told i should not be there due to pandemic. Due to distance i waited the two hours for an oil and brake fluid change. Annoyed to find my brand new fitted mats had been removed and pressure washed and put back wet underneath ! Had been asked i would have declined that needless part. The brakes are now not as sharp and have a dragging sound, so much for needed maintenance. Staff are cannot answer simple questions and i generally felt i was unwanted apart from the £100 an hour i was paying them.........all dealers seem the same when they are looking at thousands of pounds coming their way, after that you are in a lottery.”

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Posted 4 years ago

Lookers is rated 2.6 based on 59 reviews