Lookfantastic Reviews

"Previous orders have been fine but ordered 2 of their Christmas fragrance and beauty edit boxes as Christmas presents for my 2 daughters which are supposed to come with a \u00a355 digital voucher to purchase one of the full size perfumes with. Only received one voucher instead of two!! No sensible response - just ask me to send screenshots of their own offer from the website!!"

"This company is a nightmare and a scam. I am trying to cancel an order and they Said is shipped when actually is in process. Lucky I paid with Revolut and I will manage a cash back with them as this supplier will be marked as a scammer."

"Please do not purchase anything from this company, I have purchased a lot of products and for the whole family. what happened was that:\r\nThey charged my account without authorization for the second time and with extra money!\r\nthey claim that they deliver between 1 to 3 working days, however after almost 8 days I still did not receive part of my order.\r\nZero customer service, I contacted them three times and no response."

"This company are promoting the app by offering 20% off your first app order . But at checkout the promo APP20 doesn't work . Your told unfortunately item in basket doesn't qualify. \r\nOne big con ...if you can't trust the company you definitely can't trust the authenticity of the products...fake"

"DO NOT use this company! Missing items, damaged items, inadequate delivery packaging, still not resolved after 2 months! Dreadful customer service and experience! They shouldn\u2019t be trading!!!"

"First ever review I\u2019ve written which is a shame. The item arrived damaged and when I told the company about this, they offered a \u00a35 discount, which is ridiculous for an \u00a3140 product. After I denied this they did offer a replacement to be sent which I agreed to and thanked them for, however that also arrived even more damaged than the first product, the candle was literally a box of glass when it arrived to me. I sent them pictures and asked for a refund to which they replied and said no to a refund but they\u2019d send a replacement, when I checked the tracking of the replacement, I realised they\u2019d sent me the wrong order, so I contacted them and told them and they told me to deny delivery at my door for a refund. After I did this I had to email once again and they said I\u2019d be refunded within 3-5 days. On the 5th day I asked where the refund was and they told me they\u2019d changed their minds and denied it, and it\u2019s my fault I was unaware of this because I didn\u2019t check back in with them. I understand working in retail and try to be compassionate but I have never in my life received such unprofessional and unhelpful customer service. I also told them this was a Christmas present and they couldn\u2019t care less, even though it was ordered end of November. I gave my email multiple times for ONE person to contact and help me instead of a bunch of automated messages from a bunch of different people and they couldn\u2019t even respect that, I\u2019m now down \u00a3140, no gift and no refund, and I know if I get a reply to this review it will once again be another automated message from another different member of staff, so so disappointing and unfair on their customers, especially when people are already struggling."

"Awful company. Order never arrived and tracking information just shows error message so I contacted customer service back in July. Was told I would be refunded. 3 months later I am still waiting to get my \u00a350 back. Scammy thieves with fake positive reviews. Avoid at all costs."