Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such terrible customer service... I ordered two products at beginning of April... nothing had arrived by May 1st which was when they said they would be here by. I confirmed the delivery address as they asked... but with a tiny difference between the one I put on website... one included flat number and other not... for context I live in a residential school so all deliveries go to office regardless! They told me because the addresses don’t match exactly that if the product doesn’t arrive it’s my issue, not there’s! I started the process to take them to the consumer council and suddenly my product turns up... I do not understand why they didn’t contact the delivery company and find out what was going on in the first place... it’s clear that is was in the depot or I would not have got it so soon after they found out I had started a formal complaint.... what a lot of effort for two hairbrushes... I will never order from them again.”

Helpful Report

Posted 5 years ago

“Let's see, you're probably here to see if these guys are legit, i would warn you to stay the hell away. If i could give them a Zero start (exactly what they deserve), i would. I placed an order ($350USD), Order took a month to deliver, of course, it NEVER CAME. Contacting them took another month to settle, refund, right, another month or so. In between, it took them at least 2 days to respond. What a horrible horrible experience. PS I'm still waiting for my refund to process, lets bet it will take another 2-3 weeks. Run, run while you can.”

Helpful Report

Posted 5 years ago

“Ordered through them a few times... delivery was usually pretty quick and products seem to be genuine. However I my last order which was £140 was declined twice yet I had more than enough money in my account. 3rd time it was taken from my account yet is still showing as payment processing a week later suggesting a payment issue. NOW BEFORE I placed my order i read their covid 19 process and delivery procedure at this time throughly. Other than stating they are running 48 hours behind there was NOTHING suggesting that there are any other issues. A few emails later and not one single acknowledgment or response. I'm guessing I'm now out of pocket £140. With no telephone number its highly unlikely this will get resolved. Im so angry as although they are claiming to take staff safety seriously during this time I'm sure they have staff working from home that could atleast reply to emails. Such a shame... I wont be ordering through them again! Yet I'm still being bombarded with emails everyday promoting their daily discounts. I suggest they stop biting off more than they can comfortably chew! Sort the orders out you already have taken money for!”

Helpful Report

Posted 5 years ago

“I have not my order since March 14th .I exchange tons of messeges and still not clear where is my order .Sad .I realy wanted to be your customer”

Helpful Report

Posted 5 years ago

“So long and ridiculous process in regards to returns and refunds . Have to wait ages for a reply. Still no refund even though i tracked the items i returned via hermes and it was delivered to them 7 days ago. They are saying they haven't recieved it yet? And bizarre process in regards to returns as you have to get a label from customer services and for them to apply approving the return? Such a waste of time!”

Helpful Report

Posted 5 years ago

“Best retailer for beauty products! Poor delivery :(”

Helpful Report

Posted 5 years ago

“Only came across these about a year ago, I used to always use beauty bay.. I’ve never looked back my order is always here within 5 days. I find the prices are great and it’s so hard to find Mac online , I also get the monthly beauty box which I love. I’m actually so surprised by all the bad reviews here , I order around 3/4 times a month and haven’t had an issue”

Helpful Report

Posted 5 years ago

“Avoid. Avoid. I ordered a hair clippers from this website, one which was reported out of stock on every other website. I waited and waited and it never arrived. I then received an email saying it wasn’t in stock. Complete and utter time wasters. This morning, over a month later, it got worse. I checked my credit card details online and a company named Completesavings had removed €15 from my account. I followed it up and in my unopened deleted mail was a message saying that the €16 discount (for future purposes, mind you!) which I accepted on the lookfantastic website had actually been slyly tied to a totally different company named completesavings, whom I now discover signed me up to a €15 per month membership scheme by using my account details which I gave while on the lookfantastic website. I’m fuming that this is legal and fully intend to report this practice to both the Irish and EU regulators. What absolute shysters, sneaks and chancers run the lookfantastic website. Avoid.”

Helpful Report

Posted 5 years ago

“NEVER BUY FROM THIS WEBSITE. Its the same as throwing your money away. Their customer service is a disgrace. I never received £70 of products I ordered 6 weeks ago. They say it was delivered. It wasn't. One star, is one star too much.”

Helpful Report

Posted 5 years ago

“Delivery is taking WAY too long. Their website it showing me that it is delivered but I received nothing! Customer service isn't great either. AVOID.”

Helpful Report

Posted 5 years ago

“I've ordered from them at the first time last year. They sent to me quite quick and full products I've ordered on their website. The second time was on 3rd of this month. I paid already via MOL pay on Lookfantastic app, but the order not successfully even when my payment has been taken and my money lost from my account. Hence, I texted them many times and remind them abt what's happened to my order from imessage, whatsapp and email them. They said that they will check with Finance Team. I've waited from 4th of May till now, they not answered me yet. I think that they're cheating on me, try to take my money. Friends, pls be careful. Lookfantastic, I till waiting for ur answer.”

Helpful Report

Posted 5 years ago

“Ordered £50 worth of products,no confirmation email received? Checked the bank,money left my account. Went back to website logged in,checked my orders...no record of my order? Emailed customer service and no reply?!”

Helpful Report

Posted 5 years ago

“Long time consumer of Look Fantastic, spending up to 250 euros on several occasions. Recent order came with 2 products half used. Complained and they were not helpful and wanted to reimburse a fraction of what I ordered. Second attempt at re-sending one of the products: was sent again half used, with somebody's hair!”

Helpful Report

Posted 5 years ago

“One star for quick delivery. Zero stars for Clinique product received. Empty tube with cream smeared around the cap.Telephone obviously permanently on answering machine and E mail returned as undeliverable as inbox full. Glad we only ordered one item. Wish we had seen this review site earlier. Intend to keep chasing as not prepared to give them free rein to abuse my trust.”

Helpful Report

Posted 5 years ago

“Order-206177290. dreadful! Avoid. No one to contact after 5 weeks. They took money then sent wrong items in wet box with no invoice /return details. I found a returns address and carefully packaged and sent covering letter. Heard nothing. Disgusting. Di not use. Assume they use the Covid excuse but manage to take money then send anything. You have been warned”

Helpful Report

Posted 5 years ago

“Ordered two products. One of them arrived after one week, the other is still not delivered and it's almost 4 weeks now. There's no way to talk to them on the phone, only through messages, which is very annoying. So, now, after almost 4 weeks, I was informed that the item is out of stock, that's why it takes so long! Really? Why didn't you warn about that since the very beginning, so the person can choose to wait or order from another site. This is unbelievable and so disrespectful. When I placed the order, there was a discount code provided, that the system didn't allow me to use and no reason has been given. Very very very disappointed.”

Helpful Report

Posted 5 years ago

“As I haven't received the order by the estimated delivery date, so I emailed lookfantastic regarding this situation. And the company replied since I didn't select for the order to be tracked when finalising my purchase, so I be informed that please wait the 30 day delivery time scale from dispatch date for my order to arrive. The company informed me that I did not select for the order to be tracked, but at the same time they assured me that my order is still on it’s way! So where is the order current location? Keep waiting is the best answer and solution that lookfantastic can provide.”

Helpful Report

Posted 5 years ago

“i cant get to received my order too. and no one will reply my email and keep asking wait till after 30 days, today already 30 days, and finally my email sent to them keep bounce back, i dont know what i can do now. and how is my order now. too disappointed with Lookfantastic.”

Helpful Report

Posted 5 years ago

“They failed to delivered my order and refused to provide a refund. Incredibly poor customer service. My order number was 30804089”

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Posted 5 years ago

“I’m total overwhelmed by lookfantastic i brought some decleor products and my gift was totally amazing I feel like it’s Christmas Day..... It’s so beautiful and now I can try theses products too...... Thank you thank you thank you xxxx🌷🥰”

Helpful Report

Posted 5 years ago

Lookfantastic is rated 1.3 based on 1,431 reviews