Lookfantastic Reviews

1.3 Rating 1,376 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,376 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How does Lookfantastic deliver?

Helpful Report

(6 days ago)

Lookfantastic delivers items by Postal Service and Courier.

Helpful Report

(6 days ago)

39.47%

Industry Average

“ Do I even want to give them one star? I wrote to them in early August that the delivery person had shown me the broken items in the shipper carton (likely due to poor packing) and said he will return it to the sender (company). Until today (11 Oct) I still don't have replacement but I had already paid over $200. Communication with them is a challenge, just keeps going around in circles. Utterly disappointed. ”

- Anonymous

“ I have never had a delivery without issues. ”

- Francesca

“ DO NOT use this company! Missing items, damaged items, inadequate delivery packaging, still not resolved after 2 months! Dreadful customer service and experience! They shouldn’t be trading!!! ”

- J

Lookfantastic Reviews

Delivery - Slow