Lookfantastic Reviews

1.3 Rating 1,431 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How does Lookfantastic deliver?

Helpful Report

(3 weeks ago)

Lookfantastic delivers items by Postal Service and Courier.

Helpful Report

(3 weeks ago)

57.14%

Industry Average

“ I ordered 3 items on the website with delivery to Cyprus. 2 items were cancelled without reason, without agreeing with me to change the order. The store sent me one item of cream at a cost cheaper than the delivery. Support wrote that the order cannot be cancelled and the chat was closed. Terrible store and attitude towards the customer, I feel deceived. Disgusting shopping experiens Date of experience: June 05, 2 ”

- Iuliia

“ Item ordered, and paid for next day delivery. ”

- Tanya Waters

“ Lost close to £100 with this company!! The worst customer care I've ever experienced. After the Look Fantastic website recorded an incorrect delivery address, I contacted the company with 10 minutes of placing my order and they refused to change the address instead advising me to travel around town to find where my package was going to be delivered. ”

- adam reed

Lookfantastic Reviews

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Delivery - Average