Lord's Online Shop Reviews

Name: Lord's Online Shop
Address: Unit 32, Wornal Park, Buckinghamshire
Rating: 4.31

4.3 Rating 703 Reviews

82 %

of reviewers recommend Lord's Online Shop

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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came promptly and looked exactly as it did on the website. I now have my Ashes lion on display in the lounge where he will stay whilst we have the Ashes.”

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Posted 8 years ago

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Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“The shop was quick & efficient. Pity that the stocks could not be replenished so we could get our original order.”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“I bought a lovely Ashes t-shirt from you online. We took a tour of Lord's with lunch in the tavern. Our guide was James and he was fantastic - a real mine of information. I saw books for sale "The MCC story of the Ashes" a brilliant book so I decided to buy a couple of copies to keep for Xmas presents. Unfortunately it was not listed online but some of the books were listed twice! The book was £ 20.00 can you correct this? K & J Setchell”

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Posted 8 years ago

“Easy to use online shop”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“A good memento especially to give to a friend in Australia.”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“Its always a good idea to win the Ashes”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“The delivery was very quick, it arrived within a couple of days. However, I do have an issue with your voucher policy. I was given £20 worth of vouchers for Christmas to spend in the on-line shop, in the form of 2 x £10 vouchers. When I tried using them I found out that I was only allowed to use one voucher at a time. I don't think this policy is strictly legal and, even if it is legal, it isn't very fair. These aren't vouchers cut off the side of a cereal packet, they are vouchers that have been paid for in cash, so Lord's had already received the money. I am able to use multiple vouchers at other on-line sites (ITunes, Amazon, etc.) so I don't see why Lord's should be any different. To sell vouchers for cash & then state you can only use one voucher per transaction is unfair & tantamount to extortion. I was only able to resolve this after several phone calls to the on-line shop where I eventually received a code for £20 that I was able to use on my purchase. I think this policy should be changed immediately to avoid further issues.”

Helpful Report

Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Hi Steve, Many thanks for your review, we really appreciate you taking the time to give us your feedback. We appreciate your frustration with this and will ensure that your comments on taking on board for future reference. Kind regards,

Posted 8 years ago

“Disappointed with the wait for stock - but love the hat now it has arrived!”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. We will take on board your comments regarding the delay for stock. Kind regards, Lord's Online Shop

Posted 8 years ago

“Delivery was quick but I was expecting a much better quality product for the price I paid.”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. We will pass on your feedback in regards to the product to the relevant team. Kind regards, Lord's Online Shop

Posted 8 years ago

“Good quality t shirt but I did have to email them to see how long my delivery would be. It was out of stock but I wasn't informed of this.”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. We apologise that you were not notified of the stock status of your product and will work to improve our service going forward. Kind regards, Lord's Online Shop

Posted 8 years ago

“Very pleased with the service, would certainly use again and recommend others to do so !”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“The website is easy to navigate. Ordering is simple and delivery is quick. The quality of the clothing is very good. Pleasurable experience!”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“WELL A GOOD START AND EASY ORDERING SYSTEM BUT GIFT VOUCHER I ORDERED HAS YET TO BE DELIVERED????”

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Posted 8 years ago

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Thank you for taking the time to review your transaction. Your order placed on 15th July was shipped on the 16th July via recorded post. This shows as delivered and signed for on 20th July. Kind regards, Lord's Online Shop

Posted 8 years ago

“Site was easy to use and delivery was very quick”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“Item delivered really quickly which was great.”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“Very pleased with the plaque and prompt service.”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“Quick to find what I wanted, easy to use, and prompt delivery. Thanks!”

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Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 8 years ago

“The service I received over the telephone was friendly, helpful and accurate when I queried whether an out of stock item would be available to be delivered in the timescale I needed. The 'History of the Cricket Bat' which I ordered arrived in time. Although it was well packaged, as were the other items I have ordered previously, I was very disappointed to hear a 'clunking' sound as I was unwrapping it! The frame did not have any glass in it and I think this may have been the reason some of the pieces had come loose. The two cameos on either side had come unglued, as had the sign at the top. It may be that the glue applied had not been liberal enough, or that it had just dried out. I decided to re-glue these pieces myself rather than return it, due to the fact it was a present and I wouldn't have time. With the glue applied it was fine. I only mention this as at £60.00 it is not a budget item and it may be worth checking other stock before sending out, in case any other items have the same problem. This has not put me off using Lords again as the items and service have very good and overall I have been pleased.”

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Posted 9 years ago

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Dear Lola, Thank you for taking the time to review your transaction. We are really pleased that you are happy with the service you received over the phone. However, we apologise that the item you ordered was delivered damaged. In the unlikely event that this happens again, please contact us directly and we will arrange for an exchange of the item. Kind regards Lord's Online Shop

Posted 8 years ago

“Really looking forward to finding dates to redeem the vouchers for the tour + afternoon tea. I just hope it is as easy to add a third person to the booking as Rupert told me on the phone that it would be. My Dad wants to join my Mum and I!”

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Posted 9 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.

Posted 9 years ago

“Very easy process to purchase tickets and delivered in the promised timescale.”

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Posted 9 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop

Posted 9 years ago

Lord's Online Shop is rated 4.3 based on 703 reviews