Lord's Online Shop Reviews

Name: Lord's Online Shop
Address: Unit 32, Wornal Park, Buckinghamshire
Rating: 4.31

4.3 Rating 703 Reviews

82 %

of reviewers recommend Lord's Online Shop

Company Reviews

Questions

$Read Lord\'s Online Shop Reviews$

Visit Website

Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

Write Your review

Tell us how Lord's Online Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service except that the very small book "Laws of Cricket" was sent by RM Signed For. It would easily go through a letter box but I had to do a 10 mile round trip to the sorting office to collect it. AND a long wait when I got there. Totally unnecessary for a v small book”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for taking the time to write the review. We ask our orders to be signed for so that we are able to inform you of any delivery details/estimates should you need them. I apologise if this caused an inconvenience for you. Thanks again.

Posted 10 years ago

“In praise of customer service - was initially sent the wrong (similar) item. However, when I called to complain, the correct one was sent immediately, and arrived the following day. The jumper itself is good quality and a nice weight. My son is delighted with it.”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“Purchased a bone china mug. Delivered on time but packaging could have been better - fortunate that no damage occurred. The mug is in an open sided presentation box and although bubble wrapped, the cardboard outer was poorly secured.”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your reply Gloria, and we will pass your comments on to the warehouse team here, who do take care to make sure everything is securely packaged. Thanks again!

Posted 10 years ago

“Very good customer service on the telephone and quite easy to order tour tickets online. HOWEVER: why can't I select a date and time when purchasing a tour ticket as opposed to having to phone Lords and book the particular day/time once I have received the tour ticket through the post.... 'seems to bit backwards and non-customer friendly to me ??!”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thanks for your review, and sorry to hear you were not satisfied with the process of buying your tour tickets. We will pass this on to the team here and endeavor to make this easier for our customers. Thanks again!

Posted 10 years ago

“Lovely little sleepsuit, soft and”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.

Posted 10 years ago

“Happy with the service”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.

Posted 10 years ago

“The service was excellent, however I never received my laws of cricket book, must've gotten mixed up in the mail so a little dissappointed. warwick.peatling@gmail.com”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Warwick, thank you for taking the time to review the Lord's Online Shop. Your order placed on 08/12 was dispatched on 13/12, and unfortunately on Tuesday we received this back to our warehouse stating that it was undelivered, and then unclaimed at the sorting office. I will contact you directly to arrange getting another set out to you, and to confirm we have your correct address. Thanks again.

Posted 10 years ago

“Service was excellent.Easy to use, although the postage charges for overseas sales should be clearly outlined. Perhaps when orders are placed current postage to relevant country could be linked to postal address, and then show on screen. The order I placed for MCC rule books was delivered before they were available from Cricket Aust and at a comparable price, postage included!!!!”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Sean, thank you for taking the time to review the Lords Online Shop. It is stated in our terms and conditions that any customers requiring extra postage will be contacted after their order has been placed. I apologise if this was not made clear to you, and we are continuing to work on our service for our overseas customers. Thanks again for reviewing and we are glad you were happy with the product.

Posted 10 years ago

“Easy to use”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.

Posted 10 years ago

“Thanks very much. Jumper gratefully received”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback William, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.

Posted 10 years ago

“The man I spoke to, was very helpful with helping me decide on my purchases. Then he arranged delivery to the 'said' address.”

Helpful Report

Posted 10 years ago

“While overall my order was successful, I had to physically phone Lord's Shop to complete the order. The staff assistance on the phone was good, but having an international postage option online would be far more useful and cost less: as I had to make several international phone calls from Australia (to the shop) to complete the process, adding an extra day to the whole exercise as well. A bit clunky as it stands - and as a result, I am unlikely to order again until this situation is fixed.”

Helpful Report

Posted 10 years ago

“From what I remember the Lord's online shop was very easy to navigate and use. However, I made purchases in July and August 2013 but have only been asked for a review today, 4 March 2014. I am confused.”

Helpful Report

Posted 10 years ago

“The product was a bowling machine which came with 1 ball which on it's own is useless. There was no indication that I needed to order balls separately!”

Helpful Report

Posted 10 years ago

“quite easy to order”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a good transaction.

Posted 10 years ago

“Ordering the tickets was easy on-line and when I rang Lords to book the actual day of the tour the lady on the phone was very helpful and easy to deal with - I await the tour next month ........”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback Jeremy, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Enjoy the tour!

Posted 10 years ago

“Very easy to use and tickets turned up promptly. However as they were a present , perhaps a small presentation pack ( similar to ones sent out with usual Test tickets ) would have been nice than just a leaflet.”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Hi Sue, thanks so much for taking the time to review the Lord's Online Shop, and we are very happy you are pleased with your product. I will pass your suggestions on to the tours team regarding the presentation pack. Thanks again.

Posted 10 years ago

“Very professional follow up after sales service”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.

Posted 10 years ago

“I really wanted shirts relating to the Ashes which you only seem to do when they are played over here. However in view of our performance it was perhaps as we'll not to flaunt our support!!”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback and taking the time to review the Lords Online Shop, we will pass this on to our buying team. We hope you were pleased with your products.

Posted 10 years ago

“Both my recent orders were delayed due to stock being delayed BUT my money was taken anyway in November. This isnt something you would normally associate when buying goods if not in stock or delayed no money is usually taken until goods are despatched. When I chased the goods in December I was told what the problem was and that goods were arriving late Jan so I agreed to run with the order even though it was an Xmas present because I did want the gloves. I rang again end of January to chase goods and was given the run around and no real help by both a woman and a man on seperate occasions, until finally I reached a different women who was extremely helpful and I told her so. She kept me fully informed and I have now received both orders. The lady is the only reason I have ticked GOOD as she redeeemd the situation, otherwise I would have put poor for a number of reasons”

Helpful Report

Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Dear Simon, Sorry to hear you did not have a good experience with us. We aim to keep our customers up to date with any delays regarding their order, and I apologise if this was not the case with yours. We appreciate the time you have taken to write your review, and will take on board your feedback in order to improve our service.

Posted 10 years ago

Lord's Online Shop is rated 4.3 based on 703 reviews