“Excellent standard and good price of products by Lost Universe. I had some lovely Harry Potter items for my daughters birthday, which she was very pleased with. Delivery on time too. I would definitely recommend Lost Universe products.”
“Ordered a Harry Potter glass as a birthday present for a friend. It arrived faster than expected. It looks amazing. I haven’t taken it out of the packet yet but there’s no damage as far as I can tell, which is very good as it’s made from glass”
We're glad to hear it arrived so fast. If there are any issues with the product please get it touch with our customer care team and we'll be happy to assist. LU Team
“Unfortunately the wrong item was sent out and they no longer had stock of the original item ordered. When we asked to swap the unwanted item sent for another item of the same value, we where informed we could only have a refund. No real effort was made to rectify their mistake. Very disappointed.”
We're so sorry to hear how disappointed you are with the service you received. This certainly isn't the experience we strive to deliver to our customers. We have emailed you directly as we'd love find a solution for you and we can't wait to hear back. Regards, LU Team
