“I was stunned when my order arrived the NEXT a day! All items in really good condition and better than their photos. I am so happy with my purchases and happy with the price I paid too, couldn’t find it cheaper and trust me I looked! Safe sight and no hassles! Did I mention I’m thrilled with it?”
Hi There,
Thank you for such an amazing review. We are thrilled to hear that you received your order quickly and that you are pleased with all the products that you ordered. You made some excellent choices that we would pick ourselves.
Kind Regards,
LU Team
“After ordering I then read there reviews on trust pilot I freaked and tried to get purchase cancelled through PayPal which I always use , they had sent out and I had received playstation lights in two days , they're great but don't react to music noticeably accurately but let's ok great at night ,this is a genuine review”
Hi There,
Thank you for the review. We are pleased to hear that you were happy with the service despite the reviews that you read on Trust Pilot. If you are having issues with a product that you ordered, then please contact us on help@lostuniverse.com
Kind Regards,
LU Team
Hi Jonathan,
Thank you for the review. We are pleased to hear that you were happy with the service provided and the item that you received.
Kind Regards,
LU Team
“Ordered a gaming chair but it got scratched during the transit. LU sorted out the collection and a delivery of the replacement chair. Highly recommended”
“I ordered 2 items on 4th June, one came immediately and was impressed with the product. The other I had to email twice to get an update. Still haven’t received it on 7th July. Apparently been dispatched but tracking info doesn’t say anything.”
“Perfect,Saw a review of this company and made a purchase.
Arrived perfect and on time. Good prices aswell. Will highly recommend and use again for sure .”
“Easy to order from, great communication about your order. And arrives well packed and on time. Great products that you didn't realise you needed until you see them !”
“I received my orders, one came broken, sent and email and picture to prove and you still want me to send the item back even though I said I bought it for my sons birthday, not happy to be honest. I do believe the other item is bent too :/”
Hi Frankie,
Thank you for the review.
We are sorry to hear that you received your order damaged, especially as it is for your sons birthday. Unfortunately, we are unable to replace items until we have received these back as replacements are sent against the original transaction. We apologise for any inconvenience caused.
Kind Regards,
LU Team
“Ordered this item for my granddaughter, excellent service , delivered on time, packed with care and good price .
Very pleased with purchase and will be using lost universe again .”
“Was a bit sceptical at 1st as it was a Facebook advert but have to say I was glad I did.
Bought 3 character mugs for my family & they loved them.
Great quality & very well packaged.
Delivery was quick as well, will definitely use again for gift ideas.”
Hi Nigel,
Thank you for the great review. It is great to hear that all the family loved their gifts and that you were pleased with the service provided.
Kind Regards,
LU Team
