“Item arrived damaged (completely shattered glass) due to extremely poor packaging; no response from Lost Universe after multiple emails to resolve this issue.”
Hi Alexandra,
Thank you for your review. We are sorry to hear that your item has arrived broken. Sadly we cannot locate an email from you. Please can you send an image of your item and your order number to help@lostuniverse.com and our team will assist you further.
Kind Regards
LU Team
Hi there,
Thanks for taking the time to leave your feedback. We're so sorry to hear that you weren't pleased with your order. Please could you send a photo to help@lostuniverse.com so that we can investigate this with our warehouse team as this certainly isn't or procedure. Apologies again for any inconvenience caused.
Regards,
LU Team
Hi Margaret,
Thank you for the review. We are sorry to hear that you experienced issues with receiving your order. We can see that the supplier has now issued replacements for the order, if you experience any further problems then please get in touch.
Kind Regards,
LU Team