“Great T-Shirts, Packaged well, dispatched next day, the reason for 4 Stars is that I ordered Two T-Shirts together at the same time yet I received only one of them instead of receiving both of them in one consignment through the Post, the other T-shirt arrived late in the Post after I told Lost Universe about it, I got a reply through My email telling Me It was arriving to My Address soon. Thanks Lost Universe.”
Hi Margaret,
Thank you for the review. We are sorry to hear that you experienced issues with receiving your order. We can see that the supplier has now issued replacements for the order, if you experience any further problems then please get in touch.
Kind Regards,
LU Team
“After ordering I then read there reviews on trust pilot I freaked and tried to get purchase cancelled through PayPal which I always use , they had sent out and I had received playstation lights in two days , they're great but don't react to music noticeably accurately but let's ok great at night ,this is a genuine review”
Hi There,
Thank you for the review. We are pleased to hear that you were happy with the service despite the reviews that you read on Trust Pilot. If you are having issues with a product that you ordered, then please contact us on help@lostuniverse.com
Kind Regards,
LU Team
We're glad to hear it arrived so fast. If there are any issues with the product please get it touch with our customer care team and we'll be happy to assist. LU Team
Hi Josie, thank you for leaving this review. We are pleased to hear that you are happy with the product. The dispatch timeframe was longer on this occasion as you ordered just before the bank holiday weekend when our warehouses were shut for the weekend. We apologise if any inconvenience was caused by this.
Kind Regards,
LU Team
“Had what I was looking for, and must say the variety is amazing
However i wish there was a faster postage, as what I bought was for a birthday gift and arrived 3 days after.
And the tracking system didn’t actually work very well.”
“Received my goods not used them yet as for a present for my Grandson but look great and fun.Ordering was easy and delivered within about a week.was out when delivered and parcel was left on show by my rubbish bins which I was very lucky they were still there but not your fault it's who you use as your delivery firm”
