“Unfortunately, my parcel was damaged when it arrived by post. However, when I got in touch with customer service, they processed a refund immediately.
Although it was frustrating that the parcel was damaged, these things happen. However, it is reassuring to know that the customer service team act promptly and fairly- something in short supply in my experience.”
“Great item and as described however seemed to take a while to receive it. Communication around it though was brilliant and I would order from Lost Universe again unless in a rush for the item (which I wasn't!). Thanks again.”
“Great item and as described however seemed to take a while to receive it. Communication around it though was brilliant and I would order from Lost Universe again unless in a rush for the item (which I wasn't!). Thanks again.”
“Item came well packaged although it took about 3 weeks but due to current conditions I am not surprised. Email to customer services was answered promptly which was good. I will be ordering again 😀”
“Good price, delivered quickly, only issue was that the gift I bought was in a presentation box which was slightly squashed when it arrived as it was delivered in a jiffy bag, rather than a cardboard box. Would buy from Lost Universe again though.”
