Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Love Lights 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed my order over three weeks ago and still haven’t received my order, so it’s impossible for me to give a review on Something I still didn’t receive 🙈”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY Ordered two Lechuza planters, RRP 39.99 turned out total cost was over £60 as they sell in three parts. All prices way above what Lechuza recommended price. I have bought eight of these planters, mainly from Amazon, all come complete at a fraction of Lovelight price. Lucky for me a rep from another company ordered the missing parts of my planters and personally delivered them today. Lovelights customer service is appalling so please think before ordering from this company.”

Helpful Report

Posted 5 years ago

Thank you for your review, the planters were on sale on our website and they were ADVERTISED as not being complete with liners and self watering systems, as discussed with you over the telephone on many occasions. The planters were on Sale for £19.99, not the £39.99 you claim to have paid? Once again apologies that you were not happy with your purchase. Regards Love Lights

Posted 5 years ago

“I ordered some under cupboard lights and associated driver from your site due to the competitive price but mainly due to the 2-3 day delivery, this would have given the opportunity to wire these in jsut in time before the tiler came back to finish the splashbacks (it was a real last minute decision). The order was confirmed and a confirmation of dispatch emailed to me but it never arrived and after 5 days when the tiling had been done I requested a refund, another 3-4 days later I still hadn't received the order or the refund so requested again and was eventually refunded. Very very poor and very disappointed that, unless we surface mount the wiring we have lost the opportunity to install under cupboard lights.”

Helpful Report

Posted 5 years ago

Hi, Please accept our apologies for the delay in dispatching the order however our website states 2-7 working days for delivery, this allows us to order the items from the correct manufacturer if not in stock with ourselves and then have these dispatched. Once again once please our apologies. Kind Regards Lynsey Love Lights

Posted 5 years ago

“Took 2 weeks to dispatch lighting, despite all items being in stock and stating 2-7 day delivery. Contacted 3 times to chase with no genuine effort to speed up the delivery process”

Helpful Report

Posted 5 years ago

“Have you gone out of business? I ordered a product from you on 17th September and although it was £99 and you claim this is free delivery you charged me £5.95 for delivery when, 9 days later 26th sept the product had not arrived so I tried to call to seek advice no answer, so I sent an email cancellation as per your details and have had no response or refund or product delivered for that matter. Where is my refund?”

Helpful Report

Posted 5 years ago

Hi Clare, Please accept our apologies, our website states orders over £99 are free delivery so it looks like it has charged you the delivery cost as it was exactly £99. I have requested for this to be changed to avoid confusion in the future. We have moved premises which has caused some delays however we have not stopped trading. Your order has been passed across to accounts to process the refund. I will ensure a member of the team emails you with an update as soon as possible. Sorry for the inconvenience this has caused. Kind Regards Love Lights

Posted 5 years ago

“Ordered a light fitting, waited 3 weeks before being told the light was actually discontinued. Poor service, would not recommend.”

Helpful Report

Posted 5 years ago

“The plastic bag containing the boxes was sent out open and the boxes containing the lights were also open and sticking out of the plastic bag. I was disgusted that anyone could send a parcel out in that condition even more so as these lights cost a lot of money.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear the shelf lights arrived in this condition, as explained to you in an earlier email, the items were not sent out in this way from our dispatch department and this is something that we have reported with DPD. Once again please accept our apologies for the items arriving in this way. Regards Love Lights

Posted 6 years ago

“So you wanted a review, here it is. I ordered 2 cable extensions for Cabinet LED lighting 2 weeks ago, these were needed urgently as the kitchen fitter was waiting for them to continue his work. After not showing up after a week he had no option but to improvise and extend the existing cable. After just after a week I got an email telling me that they were dispatched. Not actually any use to me now. It’s now two weeks since I ordered them and still not arrived. Now you want a review of something that has not arrived and is of no use to me now anyway.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review, we are sorry to hear the cables have not arrived however you have not made us aware of this until posting this review. Our delivery states on the website that this is 2-7 working days however we can try to accommodate special requests if we are informed. Once again please accept our apologies, if you wish to discuss this further please contact us on 01642 671725. Regards Love Lights

Posted 6 years ago

“Spent £38. Free delivery set at £39 .....sly Extra £4-99!!”

Helpful Report

Posted 6 years ago

Hi Keith, We are sorry to hear you are not happy with our delivery charge however this is made perfectly clear on our website that the delivery charge is free after spending £39 and £4.99 if spending under £39? Please accept our apologies that this did not suit you on this occasion. Regards Love Lights

Posted 6 years ago

“Still waiting on them do how can I review them. Post service is atrocious.”

Helpful Report

Posted 6 years ago

“Be sure you read the fine print. Even though the info sheet in the box says a driver is included, guess what. It’s not. Check your product prior to getting an electrician to install. You have been warned.”

Helpful Report

Posted 6 years ago

“Great price for the Sensio under cabinet lights however the delay in delivery was not what I expected 13 days is too long when waiting for parts espicially when other companies could have delivered next day.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you're not happy with the delivery timescale. I have looked into your order and it was ordered on the afternoon of Wednesday 11th and we dispatched on Thursday 19th. Our delivery timescale states 2-7 working days and your items were dispatched on the 6th working day on a next day service so I am unsure why this has taken longer to arrive with yourself. Please accept our apologies for the short delay however we order items in from the manufacturer and unfortunately our deliveries can be delayed.

Posted 6 years ago

“Rubbish packaging. A 2m long channel for the light fitting came in a small tube stuck in two large 1m boxes crudely taped together. Taping came apart and the big boxes bent the small tube and the fitting in it. Whole lot had to be sent back, and no message on a replacement in the week since. Hopefully a new order will be resent shortly and packed a lot better!”

Helpful Report

Posted 6 years ago

“I have not received my lights yet. Can you look into this please and contact me in 00353 872070640.”

Helpful Report

Posted 6 years ago

Hi Lorraine, We have contacted you by email regarding our courier having issues with delivery of your item to Ireland, if you can contact us on 01642 671725 we can discuss this over the telephone. Kind Regards Love Lights

Posted 6 years ago

“Really poor quality the price paid was not worth a 1 m strip”

Helpful Report

Posted 6 years ago

Hi Tim, We're sorry you feel this way and the product hasn't been to the standard you expected. We haven't had any issues with this strip light in the past and Sycamore are one of our biggest kitchen lighting suppliers. Please don't hesitate to contact us by phone or email if you are having problems with this fitting and we can have a look into this for you. Kind Regards Love Lights

Posted 6 years ago

“Placed an order. Was told next day sorry item not in stock. My card was still charged. Have been chasing since for refund. It is extremely slow. What a ridiculous customer care.”

Helpful Report

Posted 6 years ago

“Nothing has arrived yet”

Helpful Report

Posted 6 years ago

Hi, Please accept our apologies for the delay in receiving your items. As discussed in our emails it is not very often that post goes missing with Royal mail however this does happen from time to time, as informed via email new fittings have been dispatched and will be with you shortly. Kind Regards Love Lights

Posted 6 years ago

“After receiving my first order and it not being put together properly I emailed and was told that I would receive a new one in the post. It has arrived today yet again poorly put together and with a bulb broken”

Helpful Report

Posted 7 years ago

Love Lights is rated 4.4 based on 1,014 reviews