Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order with Love Lights for the first time 13 days ago. Firstly I was able to order an item that was out of stock! This shouldn't have happened or it should have been clearer on their website that the item was not available. I waited to hear about delivery of my bathroom lights for 7 days but there was no news, so I decided to call them. It took about 3 days of back and forth to establish that they would not be able to supply the ordered lights at all as their supplier did not have them in stock either. I therefore asked for a refund. That was about 34 hrs ago. I am still waiting for a reply. In summary, poor customer service, very long lead times and no sense of urgency whatsoever. Not happy!”

Helpful Report

Posted 4 years ago

“No response as to when lights will arrive yet payment taken. Phone just rings and rings which is incredibly unprofessional. This is not a business that i will use again. Do not order if you want professional service.”

Helpful Report

Posted 4 years ago

Hi Henry, Apolgies that you were not able to contact us by telephone, unfortunately our sales team are working from home and we are trying to reply to all calls as quickly as possible. An email sent from your self on the 12th January was replied to within the hour. We hope you like your new lights and once again please accept our apolgies. Many Thanks Love Lights

Posted 4 years ago

“Would love to leave a review but can't until I receive my product which I ordered on the 5th December.”

Helpful Report

Posted 4 years ago

Hi Stuart, your order was dispatched with Royal mail on the 5th December, apolgies we have not been made aware of this not arriving before now so please accept our apologies, if you need to discuss this with us please email us and we will investigate this for you.

Posted 4 years ago

“Order placed and items received but wrong items delivered and poor packaging.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear you received the incorrect items, i can see a couple of the items have been refunded for you as this was sent incorrectly from the manufacturer.

Posted 4 years ago

“My order was delivered and items missing I sent an email on Monday and still not heard back Not very good”

Helpful Report

Posted 4 years ago

Hi Andrew, Apologies that you order arrived with items missing, after your email that arrived Tuesday with an image attached, we opened a dispute with DPD and have now rectified the issue by sending out replacements. If there is anything further we can help with please don't hesitate to contact us. Many Thanks Love Lights

Posted 4 years ago

“Very poor delivery, took over two weeks - if the item was not in stock this should have been clearly stated before accepting my order.”

Helpful Report

Posted 4 years ago

“4 weeks later some badly packaged lights turn up. This was after emailing and calling numerous times and not getting a reply. I actually started the process of trying to get a refund when the lights turned up.”

Helpful Report

Posted 4 years ago

“It took nearly two weeks from order to delivery, when you can get same day delivery with Amazon they need to ip their game.”

Helpful Report

Posted 4 years ago

Hi Stuart, Apologies that your order took a little longer that the 7 days to arrive by a couple of days, as mentioned online at checkout these dates may vary due to the impact of COVID-19 on our manufacturers workforce and also our own, if this was not noticed at checkout then please accept our apologies for this.

Posted 4 years ago

“Short lived! Put the new bulbs in & 2 days Later one flickered & then died completely. On thins experience I would not purchase again from ‘love lights’. Not impressed.”

Helpful Report

Posted 4 years ago

Hi Gemma, We are sorry to hear that one the lamps has failed, unfortunately you have not made us aware of this issue and are unable to help resolve if we are not notified either by email or a telephone call. If you would like to either drop us an email or give us a call on the number 01642 424844 we would be happy to speak with the manufacturer of the bulb regarding a replacement as these will be covered under warranty. Many thanks Love Lights

Posted 4 years ago

“Ordered a light cable. Took 2 weeks to get a dispatch email. Still not received the cable! Very poor.”

Helpful Report

Posted 4 years ago

Hello, We are sorry you have not yet received your order, this was dispatched within the 2-7 working day period as per the information on our website with Royal mail and we have offered to send a replacement out for you as discussed on the 25th September as per a telephone call when we were made aware of this. Once again we are sorry your item has not yet been received however we are rectifying this issue and having this resent for you.

Posted 4 years ago

“Was charged £15 for standard delivery, the actual cost of postage was £5.35.”

Helpful Report

Posted 4 years ago

“I still haven't got my order!!!!”

Helpful Report

Posted 4 years ago

“Well I ordered a kitchen drawer light many weeks ago. It's still not arrived and I've chased twice...”

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Posted 4 years ago

“Although I had problems with receiving the lamp I ordered in December2019(finally delivered in June2020) plus a refund I was delighted with the goods.”

Helpful Report

Posted 4 years ago

“You phoned me on Friday 23rd August to say the goods have been sent 1st class post and today Saturday 31st August nothing has been received yet. I have today already sent you a message to this effect. Please advise what is happening. I need the item. Thanks urgent Colin Benjamin 020 8668 0165”

Helpful Report

Posted 5 years ago

“Terrible service they still haven't delivered an item that was ordered on 31 Dec 18”

Helpful Report

Posted 6 years ago

Sorry to hear you haven’t received your item, this was posted with Royal Mail when we reopened on the 3rd January 2019. We would be happy to resend however you have not made us aware of this issue and instead have written a bad review? If you wish to contact ourselves to discuss please don’t hesitate to contact us on 01642 424844. Regards Love Lights

Posted 6 years ago

“Absolutely the worst company I’ve ever dealt with in any industry. Waited months and months for lights to be delivered and when they did half missing. No apologies or offers of any compensation of any kind. I would never recommend this company to anyone in fact I’d actively campaign against it. Completely disgusting service, no customer care at all.”

Helpful Report

Posted 6 years ago

Hi Adam, We are really sorry to hear you are not happy with the service received, unfortunately we are in the hands of our supplier when a shipment does not arrive on time and this date can be changed several times without notice to ourselves. Once again please accept our apologies Regards Love Lights

Posted 6 years ago

“items never turned up . seller had poor communication told time and time again items were coming into stock .never did were in stock when bought. had to wait nearly over a month for items to come over 10 days for refund seller should not sell what it does not have .”

Helpful Report

Posted 6 years ago

“Buyers beware. This company sells you something that doesn’t exist ... takes your money ....then doesn’t refund you. I ordered a lamp shade made by Dar which was on Lovelights website. No contact from Lovelights when I didn’t receive the item. Contacted them....not an easy task. Lovelights informed me the lampshade is no longer made. I confirmed this with a phone call to Dar Lighting. Lovelights still hold my money. They say it’s not their fault it was on their website!!! I don’t know who’s fault that is then. Have now opened up a PayPal resolution, and Lovelights don’t know how to deal with this. According to PayPal they just need to refund the money they took for goods not supplied!! Not a difficult task.....but it seems to be impossible for this company.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review and apologies that the shade you ordered was a discounted item, the manufacturer had not made us aware of this and therefore the shade was left on the website, which we have apologised for on numerous occasions over the telephone. The refund has been processed as also discussed with you over the telephone. Once again please accept our apologies and we hope you have a lovely Christmas. Regards Love Lights

Posted 6 years ago

“Ordered light fitting 5 weeks ago. They took the money immediately. Have had no contact other than the order confirmation. When I phoned them they said they'd sent an email saying it was out of stock, which I didn't receive. Weeks on, still haven't heard anything and it's past the date they said it would be sent. Now they are not answering the phone.”

Helpful Report

Posted 6 years ago

Hi, Please accept our apologies for the delay in receiving your order, the order was out of stock at time of ordering and this is being dispatched direct from the manufacturer to avoid any further delays which i have been informed is ready for dispatch and will be with you within the next couple of days. we have not received any voicemail message from yourself therefore if we are already taking another customer call we are unable to answer and will return all voicemail messages. Kind Regards Love Lights

Posted 6 years ago

Love Lights is rated 4.4 based on 1,014 reviews