Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Love Lights 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a light cable. Took 2 weeks to get a dispatch email. Still not received the cable! Very poor.”

Helpful Report

Posted 3 years ago

Hello, We are sorry you have not yet received your order, this was dispatched within the 2-7 working day period as per the information on our website with Royal mail and we have offered to send a replacement out for you as discussed on the 25th September as per a telephone call when we were made aware of this. Once again we are sorry your item has not yet been received however we are rectifying this issue and having this resent for you.

Posted 3 years ago

“This is my second purchase from Love Lights over the last 4 years and once again absolutely delighted by my lights”

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Posted 3 years ago

“Lights very nice shame about the service should keep customer updated as to when product is ready for dispatch”

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Posted 3 years ago

Apologies that you are unhappy with the delivery and the update, when the lights were ordered you were informed these were out of stock before purchasing and were happy to wait. Once we received these into stock from the manufacturer these were dispatched immediately and a dispatch email sent to yourself. Unfortunately at this time we are in the hands of the manufacturer at the moment as shipments are being delayed. Once again please accept our apolgies.

Posted 3 years ago

“Really pleased with my Ceiling and wall lights which are just like the photos on the website. unfortunately 2 shades had been damaged in transit but this minor problem was very quickly rectified and i had replacement shades within 5 days.”

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Posted 3 years ago

“Excellent lights at a great price.......thank you :)”

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Posted 3 years ago

“Thanks Love Lights again for the excellent service.... happy customer :-)”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“excellent customer service and advise from LoveLights with regards to the product required for my kitchen re-design, well done, would definitely recommend.”

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Posted 3 years ago

“Pleased, good customer service and lights arrived quickly once dispatched. Would recommend and use again.”

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Posted 3 years ago

“great service have purchased from here before. Good quality products”

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Posted 3 years ago

“Service very good and quick response to queries would use again”

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Posted 3 years ago

“The mirror with lights looks amazing”

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Posted 3 years ago

“Was charged £15 for standard delivery, the actual cost of postage was £5.35.”

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Posted 3 years ago

“I felt well looked after dealing with the lady on sales that answered the phone, and dealt with my order, I had ordered some discontinued stock so this wasn't straightforward sale, but she kept me informed about timelines and when the goods did arrive I spotted that one of the boxes was damaged and had a missing part, but another call speaking to the same friendly girl (name escapes me) assured me it would be rectified, it was a couple of days later than advise but it arrived, she really aimed to please.”

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Posted 3 years ago

“Delighted with my light! 🤩 Service great!👍🏻”

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Posted 3 years ago

“Fantastic product at a great price. Would recommend”

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Posted 3 years ago

“Slight delay in delivery but otherwise absolutely fine. Right product, right price easy to fit. Will use Lovelights again.”

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Posted 3 years ago

“Lovely products, website and feel of care. However, the delivery took longer than the site led me to believe and I didn't get much in the way of updates. It's a shame because the delivery issue marred what was an otherwise good experience.”

Helpful Report

Posted 3 years ago

Please accept our apologies for the delay in delivery, as per the notice at checkout, deliveries may take a little longer than normal due to thew ongoing situation and still many of our suppliers taking longer than normal due to staffing and stock issues. Many thanks Love Lights

Posted 3 years ago

“Kept up to date in terms of delivery timescales, product arrived as expected.”

Helpful Report

Posted 3 years ago

“Product costs were reasonable but the despatch time was poor even when taking Covid in to account. The two stars are because of the postage and packaging costs. The packaging was a small plastic bag with a label envelope stuck on it with label inside and a £1.64 stamp. For that I was charged £5.95.”

Helpful Report

Posted 3 years ago

Sorry to hear the items took a little longer than normal, as per our website and the information at checkout this is due to the ongoing situation and our supplier taking longer than normal to deliver these. Once again please accept our apologies.

Posted 3 years ago

Love Lights is rated 4.4 based on 1,014 reviews