Love the Sales Reviews

Name: Love the Sales
Address: 128 City Road, London, City of London
Rating: 4.77

4.8 Rating 855 Reviews

95 %

of reviewers recommend Love the Sales

Company Reviews

Metrics

4.8

Based on 855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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English

“After placing order and waiting 5 days days I received an email saying it was out of stock and a refund was mentioned. Another 5 days no refund. In the past I have had no problems with orders so I hope this is a one off occurrence.”

Helpful Report

Posted 6 months ago

Hi Rob, Thank you for your feedback. We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded without a clear explanation. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience. The reason for the cancellation should have been communicated more clearly with you, and we will ensure that this is fed back to the retailer. We would like to apologise for any disappointment caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com. Kind regards, The Love The Sales Customer Care Team

Posted 6 months ago

“I was sent incorrect trousers, despite filtering on the right size, then ordering, only to receive something significantly smaller… only to be told… its size 46, not a 46”. The mistake was yours. Ron have since been forced to pester to get not only my initial postage charge back, but also my return postage charge, which I was told I would receive back and have now been told that you don’t want to. Appalling service and have N en dealt with in bad faith since.”

Helpful Report

Posted 6 months ago

“The wrong size item was sent to me, I returned it but the correct size was out of stock so I get a refund for the price of the item but not postage so I ended up out of pocket! Not very good and will never use again!”

Helpful Report

Posted 6 months ago

“This parcel was misdelivered by DPD, and despite my immediate report to them, it is now missing and presumed stolen. LTS has disgracefully denied any responsibility for this situation. I will be pursuing legal action against them through the small claims court. Their owners are nothing but cowards, hiding behind multiple gatekeepers to evade accountability; they are uncontactable and blatantly avoid facing any consequences for their actions. I strongly urge everyone to NEVER, under ANY circumstances, purchase from these people. They are mean-spirited, utterly lacking in business ethics, and exhibit scurrilous behavior to shirk responsibility. It’s unacceptable, and they must be held accountable. I will be contacting You and Yours on Radio 4’s consumer program and Which? Magazine to ensure their reprehensible conduct is brought to light. Enough is enough!”

Helpful Report

Posted 6 months ago

“Still waiting for product”

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Posted 6 months ago

“Ordered a t shirt in a size small and came in a size large, contacted the help team to get it changed they took a long time to reply then told me it was a mix up and labels i asked if they would be paying postage as it was them in the wrong but were very rude back and didn’t even respond about the postage. Would not recommend”

Helpful Report

Posted 6 months ago

“I have not reczived my orders”

Helpful Report

Posted 6 months ago

“Still waiting for my order been 2 days everytime I send an email to chase it up they send me 1 back to leave a review , well here's your review your customer service it terrible”

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Posted 6 months ago

“Didn't receive items and lost money so wouldn't bother”

Helpful Report

Posted 6 months ago

“Placed an order and had order cancelled on me after taking payment from me. Will not use again!”

Helpful Report

Posted 6 months ago

“Very bad website. I bought several times and had to refund.”

Helpful Report

Posted 6 months ago

Love the Sales is rated 4.8 based on 855 reviews