Love the Sales Reviews

Name: Love the Sales
Address: 128 City Road, London, City of London
Rating: 4.77

4.8 Rating 855 Reviews

95 %

of reviewers recommend Love the Sales

Company Reviews

Metrics

4.8

Based on 855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Placed an order for a birthday gift. Placed order on 18th November with stated arrival by 25th November . It is now the 3rd of December (birthday has passed) and I have received an email saying it can take up to another 2 weeks to arrive. That is an unacceptable time period for a delivery. Very disappointing and will not be using site again.”

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Posted 3 days ago

“Paid for next day delivery and item not delivered”

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Posted 1 week ago

“Quality poor from online images and returns are very difficult and asking money for return labels”

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Posted 1 month ago

Hi, Thank you for taking the time to leave us feedback. We’re sorry to hear you were disappointed with the product quality and found the returns process difficult. That’s not the experience we want for our customers. We appreciate your feedback and arereviewing how we can make returns clearer and more convenient in the future. Thank you for bringing this to our attention. -Love the Sales

Posted 1 month ago

“Well thought this have went smoothly but item was apparently delivered. It was left according to the picture half hanging out of letterbox by the time I got home there was no parcel I had contacted my neighbours and my partner still nothing nobody seen anything but yet they are not willing to leave a refund me or send me another item of clothing due to this thus I am being victimised because I haven’t received the parcel that they have apparently sent this will be the last time I will ever use this company absolutely sham of a company”

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Posted 1 month ago

“Paid £6.99 for next day delivery and it’s not arrived?”

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Posted 2 months ago

Hi there, We’re really sorry to hear your order hasn’t arrived as expected. That’s not the experience we want for our customers. Please reach out to our support team at hello@lovethesales.com with your order details, and we’ll look into this for you right away. Thank you. -Love the sales

Posted 2 months ago

“Item never arrived”

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Posted 2 months ago

Hi Louisa, Thank you for taking the time to leave us feedback. We are sorry to hear your item never arrived. If you could please email us at hello@lovethesales.com and one of our team will be able to look into this for you and help you with either a replacement or a refund. Thank you -Love the sales

Posted 2 months ago

“I purchased a BOSS Green Paddy Mens Polo, a classic short-sleeved polo shirt in Dark Blue (402) They sent me one in BLACK!! THEN GOING TO CHARGE ME TO RETURN!!! Not Happy!!!”

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Posted 2 months ago

Hi Paul, Thank you for your feedback. Sorry to hear you have received the incorrect item. Please email us at hello@lovethesales.com and one of our team can take a look into this further for you and get a free label sent over to you. -Love the sales.

Posted 2 months ago

“Not impressed. After paying £3 delivery for an item that wasn't as described in the photo I then had to pay £4.50 to return it, so £7.50 paid in total for a dud item that was sent back. Avoid.”

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Posted 3 months ago

“Poor service still awaiting resolve 10 days after requesting a return and refund”

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Posted 4 months ago

“refund not given yet”

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Posted 4 months ago

“Paid 6.99 extra for next day delivery and it says it will arrive in 4 days! WTF! RIDICULOUS!”

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Posted 5 months ago

Hi Sunny, Thank you for reaching out with your concerns. We completely understand how important timely delivery is, especially when you've selected next-day service, and we sincerely apologise for any confusion surrounding the delivery timeline. This certainly isn’t the experience we aim to provide. Having reviewed your order, I can confirm it was placed after the next-day delivery cutoff time on Thursday, which meant it was processed on Friday. As next-day delivery is a working day service, the expected delivery date would have been Monday. That said, I’m pleased to see your order arrived on the Saturday, earlier than expected. We truly value your feedback and will be reviewing this matter to ensure our delivery messaging is as clear and accurate as possible. If there’s anything else you'd like to discuss, please don’t hesitate to reach out to us at hello@lovethesales.com. Thank you again for your understanding—we look forward to serving you better in the future.

Posted 5 months ago

“Parcel got lost in delivery”

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Posted 5 months ago

Hi there, Thank you for letting us know about your experience. We’re really sorry to hear that your parcel got lost in transit, and we understand how disappointing this can be. This isn’t the level of service we aim for, and we appreciate you bringing it to our attention. Please reach out to our Customer Care team at hello@lovethesales.com, and we’ll do our best to assist you in resolving this issue. We want to ensure that you receive your order or a satisfactory solution as soon as possible. Thank you for your understanding, and we hope to turn this experience around for you. Best wishes, Team Love the Sales

Posted 4 months ago

“I didn’t receive my item”

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Posted 5 months ago

“I did not not receive the swim shirt and they take the payment”

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Posted 5 months ago

“No refund since February you ripped me off”

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Posted 6 months ago

Hi Angela, Thank you for taking the time to share your feedback. We’re really sorry to hear about this and completely understand how frustrating this must be. I can see that you were in contact with our Customer Services Team who have requested the return tracking information so that we can look further into this matter. Please could you contact us at hello@lovethesales.com and provide a copy of the return tracking receipt? If you do not have this, you may have received an email from Evri confirming that the return had been sent. We’re here to help and ensure your concerns are fully resolved and look forward to hearing from you.

Posted 5 months ago

“Poor customer service and didn't receive the refund I am entitled to.”

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Posted 6 months ago

HI Richard, Thank you for taking the time to share your feedback. We’re really sorry to hear about this and completely understand how frustrating this must be. Having looked into this, I can see on our system that a refund was issued on 30/04 to your original payment method. Depending on your bank's clearing process, this can take between 5-10 days to show in your account. I trust that this is of help but if there is anything else we can do to assist please let us know.

Posted 5 months ago

“Ordered a top and the order was refunded with absolutely no information other than I was getting a refund. Very disappointing.”

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Posted 6 months ago

Hi Angela, Thank you for your feedback. We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded without a clear explanation. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience. The reason for the cancellation should have been communicated more clearly with you, and we will ensure that this is fed back to the retailer. We would like to apologise for any disappointment caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com. Kind regards, The Love The Sales Customer Care Team

Posted 6 months ago

“Parcel was lost!! Still waiting for some information! Not been offered a refund!!. Don't use these too buy anything!!! Useless!!!”

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Posted 6 months ago

Dear Luke, Thank you for taking the time to share your feedback. We're very sorry to hear about this and truly understand how frustrating this must be. I can see that you have already been in touch with our Customer Services team and that we are currently looking into this matter with the courier. Please rest assured that we are working hard to get this resolved as quickly as possible. We completely understand how frustrating delays can be, and we truly appreciate your patience and understanding while this is being resolved. If there’s anything further we can do to assist in the meantime, please don’t hesitate to contact us directly at hello@lovethesales.com. Thank you for your patience. Kind regards, The Love The Sales Customer Care Team

Posted 6 months ago

“Ordered item had to contact seller because item wasn’t despatched for over a week only then did I get an email to say they never had the item in stock and issued a refund where this should contacted myself straight away if the order could not be fulfilled.”

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Posted 6 months ago

Hi Wayne, Thank you for your feedback. We’re truly sorry for the frustration and disappointment caused by your recent order being cancelled and refunded due to stock unavailability. We completely understand how upsetting this must have been, and we sincerely apologise for the inconvenience. This should have communicated more quickly and we will ensure that this is fed back to the retailer. We would like to apologise for any inconvenience caused by this. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at hello@lovethesales.com. Kind regards, The Love The Sales Customer Care Team

Posted 6 months ago

“The shirt never arrived! I am waiting to see if the refund had been made.”

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Posted 6 months ago

Hi Robert, Thank you for your feedback. We’re really sorry to hear about this. Having looked into this, it would appear that the retailer was not been able to fulfil your order on this occasion and so a refund has been issued. Usually, this occurs when a product goes out of stock soon after you ordered, or that the quality of the product wasn't right so they could not send it. If this does happen we ask that our retail partners contact our customers directly to inform them of the issue. If this has not happened in this instance then I would like to offer my sincere apologies. We regret any disappointment or inconvenience caused. If there is anything further that we can do to assist then please do not hesitate to get in touch. Kind regards, The Love The Sales Customer Care Team

Posted 5 months ago

Love the Sales is rated 4.8 based on 855 reviews