Lowes Reviews

1.6 Rating 917 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Lowes deliver?

Helpful Report

(2 weeks ago)

Lowes delivers items by Own Driver and Courier.

Helpful Report

(2 weeks ago)

68.30%

Industry Average

“ Very disappointed! I ordered a refrigerator that was supposed to be delivered today. They gave me a delivery window of 8:30-12:30 and then just randomly changed the delivery to Monday. ”

- Mj

“ Also, yesterday my wife and I took delivery on an LG refrigerator. ”

- Will Cofnuk

“ She set us up with a Sunday morning delivery and told us they would call with the time of delivery that morning. ”

- Judy Nesbit

Lowes Reviews

Delivery - Average