Lowes Reviews

1.6 Rating 867 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Lowes deliver?

Helpful Report

(1 week ago)

Lowes delivers items by Own Driver and Courier.

Helpful Report

(1 week ago)

67.28%

Industry Average

“ The delivery service was less than a good experience with my washer and dryer, however Ginnie and the other gal in appliances at Store 1190 were amazing. She handled my dryer return after noticing a small crack. She turned a very stressful situation into a pleasant one. Many thanks to Ginnie!!! Brett Kennedy ”

- Brett Kennedy

“ I am writing a review for the delivery today, 3/24/25 of my new washer and dryer. David Figueroa and Michael Gonzalez did a great job, taking away old appliances and installing new ones. They were very personable and did a wonderful job, I would give them a 10 out of 10! ”

- Marcia MacElroy

“ I went back to the store and the representative Trinity confirmed the measurements and requested that the item be sent out with another delivery team at her suggestion . ”

- Anonymous

Lowes Reviews

Delivery - Average