Lowes Reviews

1.6 Rating 790 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How does Lowes deliver?

Helpful Report

(3 weeks ago)

Lowes delivers items by Own Driver and Courier.

Helpful Report

(3 weeks ago)

65.23%

Industry Average

“ I went back to the store and the representative Trinity confirmed the measurements and requested that the item be sent out with another delivery team at her suggestion . ”

- Anonymous

“ Bought a new refrigerator at store and set up delivery time when fridge arrived the 2 young men who are named Sway and James came in and checked out the plan of attack. ”

- James and Kaye Baty

“ By changing online delivery policy and charges! l needed to replace my hand held grinder and went online to Lowe's. ”

- Charles Lavery

Lowes Reviews

Delivery - Average