Lowes Reviews

1.6 Rating 917 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lowes deliver? How long does Lowes take to deliver? Does Lowes deliver on time? How is accuracy and good condition of items delivered by Lowes?

Returns

How is Lowes returns process?

Customer Service

How can I contact Lowes? How quickly does Lowes resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Lowes.

Visit Website

How do I contact Lowes?

Helpful Report

(2 weeks ago)

You can contact Lowes by Live Chat, Telephone and Email.

Helpful Report

(2 weeks ago)

76.03%

Industry Average

“ Outstanding Customer Service from Mike Vinson – Plumbing Department I had an exceptional experience at the Lowe’s store located at 1335 S 300 W, Salt Lake City, UT, thanks to Mike Vinson in the Plumbing Department. ”

- Lida M.

“ Thank you so much for the excellent customer service there's not too many employees would go out of their way to satisfy their customer. ”

- Anonymous

“ I’ll preface by stating that the five Lowe’s employees (STORE #1883) whom I had contact with were beyond phenomenal! On 4/30/25, I purchased an electric dryer, and, unfortunately, I can’t recall the name of the employee who serviced me (maybe Rory, Cory, or something similar). ”

- Sylvia Stovall

Lowes Reviews

Customer Service - Good