Lowes Reviews

1.6 Rating 890 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 890 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact Lowes?

Helpful Report

(3 weeks ago)

You can contact Lowes by Live Chat, Telephone and Email.

Helpful Report

(3 weeks ago)

76.06%

Industry Average

“ I’ll preface by stating that the five Lowe’s employees (STORE #1883) whom I had contact with were beyond phenomenal! On 4/30/25, I purchased an electric dryer, and, unfortunately, I can’t recall the name of the employee who serviced me (maybe Rory, Cory, or something similar). ”

- Sylvia Stovall

“ I shop at the Lowe's in Ventura frequently and I have had nothing but amazing service. ”

- Anonymous

“ Ordered some items from Lowe’s and it was here overnight. They are so fast and soap prompt, and the service is always great there. ”

- Cathy Ray

Lowes Reviews

Customer Service - Good