Lowes Reviews

1.5 Rating 479 Reviews

11 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.5

Based on 479 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does Lowes resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 52% of reviewers feedback is Lowes takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

75.38%

Industry Average

“ Exeter Lowe’s is a 5 star. 5 starts to Gary. Always helpful and cheerful! His customer service is 2nd to none! ”

- Blake

“ Lowes in Osage beach - 5 ⭐️ customer service for an employee named Janell. ”

- Ashley D & Jen B

“ Talk about customer service! Greatest ever. I bought a ceiling fan ten years ago. While changing the bulb, I broke the globe. Now, where do you go to get a 10-year-old fan globe? I saw an 800 number on the top of the fan. Called it. Not only did they have a record of the sale, but they are contacting the manufacturer to get the replacement price and shipping information. ”

- Warren Lakein

Lowes Reviews

Customer Service - Good