Lowes Reviews

1.6 Rating 890 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 890 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Lowes resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 46% of reviewers feedback is Lowes takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

76.06%

Industry Average

“ I was recently waited on several times by Yolanda at the FRONT check out (self service). Yolanda was AWESOME and did a great job helping me and assisting me with my purchase(s). I think the store on Hinkleville Road, Paducah, KY should let Yolanda know that she goes "above and beyond" to help customers out! Larry Edwards Paducah, KY ”

- Larry Edwards

“ Today we met Travis Marcus at the Lowe's in Madison. He is knowledgeable and provides great customer service. I would love to see him receive a great promotion for his almost 10 years of service with Lowes. I hope the corporate office and gives him a great bonus. ”

- Curtis & Sheila Bowling

Lowes Reviews

Customer Service - Good