Lowes Reviews

1.6 Rating 867 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How quickly does Lowes resolve customer queries?

Helpful Report

(1 week ago)

Greater than 47% of reviewers feedback is Lowes takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

76.09%

Industry Average

“ Today we met Travis Marcus at the Lowe's in Madison. He is knowledgeable and provides great customer service. I would love to see him receive a great promotion for his almost 10 years of service with Lowes. I hope the corporate office and gives him a great bonus. ”

- Curtis & Sheila Bowling

“ The delivery service was less than a good experience with my washer and dryer, however Ginnie and the other gal in appliances at Store 1190 were amazing. She handled my dryer return after noticing a small crack. She turned a very stressful situation into a pleasant one. Many thanks to Ginnie!!! Brett Kennedy ”

- Brett Kennedy

Lowes Reviews

Customer Service - Good