Lowes Reviews

1.6 Rating 902 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How is Lowes returns process?

Helpful Report

(2 weeks ago)

Greater than 85% of reviewers feedback is Lowes returns process could be better.

Helpful Report

(2 weeks ago)

14.29%

Industry Average

“ Damaged equipment, rude customer service, not refunding returns to account. ”

- Anonymous

“ I was returning some cold air returns. ”

- Marge A.

“ I SPEAK TO THAT STORE AND IM INFORMED I THE CUSTOMER CANNOT GET A FULL REFUND UNTIL THE EMPLOYEE WHO SCREWED UP RETURNS THE PRODUCT BACT TO THE STORE. ”

- Ken rodriguez

Lowes Reviews

Returns - Difficult