Lowes Reviews

1.5 Rating 480 Reviews

11 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.5

Based on 480 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Lowes returns process?

Helpful Report

(3 weeks ago)

Greater than 81% of reviewers feedback is Lowes returns process could be better.

Helpful Report

(3 weeks ago)

10.00%

Industry Average

“ Why is it the Appliance Rep don't know this? Or do they? For Lowes to take the stance of only 48 hr for appliance returns the business performance, quality, ethics, and sense of responbility (to include the employees and staff knowing their products and job description) has to at least be close to being dress right dress: and it's not. ”

- Angela P

“ I was told I should have called during the weekend since their 48 hour policy for returns is not business hours. ”

- Ray G

“ I purchased a 3000 dollar craftsmen lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON! ”

- SAJ

Lowes Reviews

Returns - Difficult