Lowes Reviews

1.6 Rating 911 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How is Lowes returns process?

Helpful Report

(1 day ago)

Greater than 85% of reviewers feedback is Lowes returns process could be better.

Helpful Report

(1 day ago)

12.50%

Industry Average

“ Read reviews! Lowe's is going down hill fast! Very Sad but when they don't stand behind returns... now their policy is no receipt, no in-store credit. This all equivocates to poor customer service. Thank goodness Home Depot is just around the corner. ”

- Anonymous

“ Damaged equipment, rude customer service, not refunding returns to account. ”

- Anonymous

“ I was returning some cold air returns. ”

- Marge A.

Lowes Reviews

Returns - Difficult