Lowes Reviews

1.6 Rating 790 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Does Lowes deliver on time?

Helpful Report

(3 weeks ago)

Greater than 36% of reviewers feedback is Lowes normally delivers on time.

Helpful Report

(3 weeks ago)

65.23%

Industry Average

“ Customer service Charlotte - abermale road) was good, price point for a new glass cooktop was actually better than the one I had, delivery service was good and at a decent time. Delivery guys Riki and Rafael made sure they didn’t scratch my floors, hooked up the stove, checked for leveling, and working before leaving. ”

- Vy Williams

Lowes Reviews

Delivery - Average