Lucie Annabel Reviews

Name: Lucie Annabel
Address: 28 Oakesway, Hartlepool, County Durham
Rating: 4.72

4.7 Rating 669 Reviews

93 %

of reviewers recommend Lucie Annabel

4.7

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

08081753091

Email:

mike.parker@hendersondesign.group

Location:

28 Oakesway,
Hartlepool
County Durham
TS24 0RH

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Lucie Annabel 5 star review on 15th May 2025

Beverley Waine

Lucie Annabel 5 star review on 18th June 2024

Angie Lawrence

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved dreadful customer service from two members of your staff - Thomas and Sarah-Jane (unfortunately neither provide surnames on their email signatures). My order was delivered to the wrong address on Saturday 11 March and it has taken almost a month to resolve this despite getting in touch immediately with Lucie Annabel to say that the image DPD shared of the door that my order was delivered to was not our door. Thomas “investigated” and got in touch with DPD and came back to me with the following: “Hey Zara, Thank you for your continued patience whilst this matter was investigated. The courier has come back rejecting the claim, advising delivery has been validated to the correct address following checks with the driver, I am very sorry about this. (See below) Our depot has concluded this investigation stating that our driver has followed the leave in a safe place delivery process and delivered this parcel correctly. You have not provided the complete address but our driver has confirmed delivery to your receiver's parcel at the given address following review with the property name being provided. The GPS places our driver at an incorrect location but on the same street due to delivery device issue, however, options like delivery to neighbour and leave in a safe place are enabled on your customer's preferences, in which if the customer is not available at home to accept the parcel. Upon review of the street no other property names end in iria so the plaque besides the door heavily suggests this is to their address Wistiria Cottage further validating this. The investigation is now closed. After investigation it has been determined this was accurately delivered to the property following your leave safe preferences you have through the DPD app or on your address from prior deliveries so no further action can be taken at this stage. I am very sorry if this was not as to be the outcome expected and for any trouble caused. If you have any further questions, please let me know.” We then called to speak directly to Lucie Annabel and Sarah-Jane picked up the issue, however, all she shared was that my order had indeed been delivered to the wrong address but then ignored subsequent emails. We rang again and finally spoke to Nick (no surname) who eventually resolved this. I’m not sure if this is a lack of training, time etc but I have never experienced such appalling service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave this review Zara. Firstly my sincerest apologies for how the situation has unfolded surrounding your purchase. When confronted with the delivery issue and investigated, the courier had provided an image showing a door where the parcel was left with the same name "Wisteria Cottage" from which they determined this was accurately delivered. After further review of GPS and the surrounding area it was found that an identically named property was on another street within a reasonable proximity of this, supported by checks on google maps and comparison of the doors/street view, it was reasonable to assume the courier had made a mistake on this occasion and our initial response was not accurate. Once this matter was made clear to us, we have issued a replacement as a matter of urgency so that you can get the paper to complete your decorating project. I appreciate your feedback to the matter and whilst our team assumed they were advising correctly from the courier's updates, I am pleased this was uncovered so we could get replacements sent. Kindest regards, Thomas Customer Service Team Leader

Posted 2 years ago

“Beautiful paper and packaging. I was a bit weary about spending that much on a roll of paper but it was totally worth it in my eyes! Get nothing but compliments.”

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Posted 2 years ago

“It is gorgeous, arrived in a lovely box & well wrapped & it is going on the wall in my downstairs loo as I type this like a dream, Love it ,Thank you very much. JM”

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Posted 2 years ago

“I love all the products”

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Posted 2 years ago

“The wallpaper order was delivered very quickly and is super quality. Delicate Stems is a lovely design and has made my bedroom look beautiful. Returning rolls was also an easy process.”

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Posted 2 years ago

“Super-speedy delivery and it's so nice to finally have proper, decent-sized wallpaper samples. The only problem now is trying to decide which of the fabulous wallpapers to choose.”

Lucie Annabel 5 star review on 24th April 2023

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Posted 2 years ago

“Order arrived quickly and in perfect condition. Beautiful wallpaper which looks absolutely stunning in my new extension. 5 star quality …”

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Posted 2 years ago

“The wallpaper was the easiest to hang and looks stunning! I’m so very pleased”

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Posted 2 years ago

“Beautiful wallpaper!”

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Posted 2 years ago

“Beautiful wallpaper, incredible quality and so easy to put up!”

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Posted 2 years ago

“This wallpaper is absolutely perfect. It sits perfectly above the panelling. Delighted!”

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Posted 2 years ago

“Lovely wallpaper, really pleased with it and service given”

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Posted 2 years ago

“Absolutely wonderful! Beautifully luxurious paper in the most glorious design, so easy with the paste the wall method. I am over the moon. Thank you x”

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Posted 2 years ago

“Such gorgeous, high quality wallpaper - highly recommend.”

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Posted 2 years ago

“Very happy with my purchase, thank you!”

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Posted 2 years ago

“I made a mistake with the quantities for my order and contacted Lucie Annabel by phone, the guy who answered stopped my original order and arranged for a new one with the correct quantity. Delivery was on the day promised and the wallpaper is fab. My decorator loved working with it as the quality is wonderful no tearing when it's pasted like some papers.”

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Posted 2 years ago

“Very fast shipping to France, delightfully packaged order, wonderful quality wallpaper and very easy to hang.”

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Posted 2 years ago

“Beautiful wallpaper. Very quick service”

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Posted 2 years ago

“Excellent quality ,looks beautiful so many complement Will purchase again”

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Posted 2 years ago

“Lovely quality paper, fast delivery”

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Posted 2 years ago

Lucie Annabel is rated 4.7 based on 669 reviews