Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Lucy Bee 5 star review on 19th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing to say about Lucy Bee products, they are great, but the massive and excessive amount of packaging that come with the product is not so great. I understand you need to protect it while it is on the road, but I think I will buy them in supermarket to avoid dealing with those packaging.”

Helpful Report

Posted 5 years ago

HI, when sending products out via a courier, we are faced with a dilemma. On the one hand, we aim to be as ethical as we can and aware of waste and the environment, and on the other hand, we need to make sure products arrive in one piece. In getting your order from our warehouse to your delivery address, the package(s) is handled numerous times, all of which can have an impact, plus we need to be conscious of protecting the products, whether they are glass, liquids etc. as in this case here. Please know that we do consider very carefully the packaging that we are using for this internet shopping. Petrina

Posted 5 years ago

“Great products but biggest downfall is charging £10 for delivery to the Highlands of Scotland . A lot of websites I order from are free p&p I felt this was a bit ridiculous”

Helpful Report

Posted 5 years ago

Whilst we fully appreciate the frustration regarding the delivery charge, I'd like to explain the reason for this.......We are actually charged £17 to deliver this (we only ever use a tracked service, for obvious reasons) and we realise that this is expensive so rather than pass the delivery fee on in full, we pay for £7 of it. We feel that this is very fair and assure you that we are looking to find a less expensive alternative, though this needs to still be a tracked service. Petrina

Posted 5 years ago

“I bought 2 products for a gift so am unable to comment on the products themselves. However the amount of emails I received was just obscene, both emails and text message notifications. I received at least 6 of both between ordering and receiving the items. Surely this is a bit OTT.”

Helpful Report

Posted 5 years ago

Sorry you feel this way about the notifications sent from ourselves and DPD. Lucy Bee send emails to a) confirm that we’ve received your order, b) confirm when your order has been processed and is on its way to you and c) to give tips on how to use our products, which customers have said they find very useful. The remaining messages are from DPD to confirm receipt of your order and parcel and then to advise on your one-hour delivery slot. I appreciate that this may seem to be a lot but it’s so you’re aware of what’s happening with your order. Thank you for your feedback, Rian.

Posted 5 years ago

“Great product was a little disappointed with the packaging the blue tissue looked old and was torn and as it is a Christmas gift was a little disappointed.”

Helpful Report

Posted 5 years ago

Hi Caroline, thank you for your feedback which we really appreciate. We are sorry that you were disappointed with the way you received your order. The blue tissue paper is used in the boxes to make sure that the products don't move around when in transit to you - I can assure you that the tissue paper wasn't old and used! We hope that the recipient still liked their gift and is enjoying their new skincare products. Georgia

Posted 5 years ago

“Hi there, I can't offer a review as I have only recently received the products and are yet to use them. Products came safely in good packaging and on time. Would be great to have the option to review these products later on once I have used each one. Can I use this link again?”

Helpful Report

Posted 5 years ago

I'm so pleased to hear that your order arrived quickly. With our packaging, we aim to be as eco-friendly as possible whilst also protecting your purchases and making sure these get to you in one piece. I appreciate that you haven't yet had a chance to try the products from us, so please do take your time to enjoy and when you can, we'd love to hear your feedback. The link will still work at any time. If you have any questions at all, please do let us know at shop.lucybee.com Petrina

Posted 5 years ago

I'm so pleased to hear that your order arrived quickly. We aim to be as ethical and eco-friendly as we can with our products and packaging too, whilst making sure your products arrive in good condition. I appreciate that you haven't had a chance to try these products yet, so please do take your time to enjoy them and if you can, we'd love to hear your thoughts later. The link should still work at any time, to allow you to review. If you have any questions, please do let us know on shop.lucybee.com Petrina

Posted 5 years ago

“The ordering service and delivery was efficient.”

Helpful Report

Posted 6 years ago

It's great to hear your feedback, thank you. Petrina

Posted 6 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews