Lucy Bee Reviews

Name: Lucy Bee
Address: PO Box 214, Hertford
Rating: 4.88

4.9 Rating 2,149 Reviews

97 %

of reviewers recommend Lucy Bee

4.9

Based on 2,149 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992 747 900

Email:

daisy@lucybee.com

Location:

PO Box 214
Hertford
SG14 2ZX

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Lucy Bee 5 star review on 19th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soap bar lasted 1 week! £6.00 per week! Wouldn’t recommend it at all, so disappointed.”

Helpful Report

Posted 2 years ago

“I have always had a very good skin condition on my face. I have been using all the skincare range for ethical reasons since the first ones came out. I have continued regularly since then but can say my skin has been the worst it has ever been. My face is so red and has been sore. I have tried using the exfoliator products less. Such a shame as I wanted them to be a range to use but I cannot do so anymore and for someone who has had a brilliant skin condition I am now having to see a dermatologist from using these products. I appreciate Lucy bee brand will say they have been tested and it just one of those things with my skin but this issue needs to be looked at. As I have never had any issues with other products. I wonder if the turmeric is an issue as I have read up that it can be an issue on the skin. This skincare range needs to be constantly reviewed.”

Helpful Report

Posted 2 years ago

“I bought a box full of these products for my daughter for Christmas based on the fact they are advertised as Organic and Natural. Little did I know the majority of products contain potassium sorbate which my daughter has a severe allergy to. Lesson for me to not trust the brand and look very closely at the ingredients in future. These products are not as natural as Lucy Bee claims. Very disappointed”

Helpful Report

Posted 3 years ago

Hi Linda, I’m sorry to hear that you aren’t happy with the Face Cream and Exfoliating Soap that you purchased from us. Please know that as a brand we are open, honest and completely transparent in all that we do, and on each product page we list the ingredients for that specific product, so that customers have all of this detail available before making their choice. Both of these products are certified COSMOS Organic which has strict requirements to be able to use this certification. We are quick to reply either online, via social media or by email and phone for any questions customers may have if you’re ever in doubt or have any questions about a product. Our face cream uses 98% natural ingredients as well as being COSMOS Organic, Cruelty Free International, Palm Oil Free, and certified Vegan. I’m sorry to hear that your daughter has an allergy to potassium sorbate, and we always encourage those with allergies or a sensitivity to certain ingredients to speak to or ask us, or check the ingredients list before purchasing. In regard to the products that use potassium sorbate, it is in our Cleansing Cream, Face Cream, Tan Drop, and Tan Mousse it is not an ingredient in the Dazzling Tonic, Soaps, or our natural deodorant. I hope this helps and please know that we are always happy to answer any queries you may have about our products. Daisy

Posted 3 years ago

“I haven't yet received the products and ordered ages ago now.”

Helpful Report

Posted 3 years ago

Hi Rachel, I’m really sorry to see that you haven’t received your order yet, and please know that we’re always available for any queries, especially if you haven’t received your expected order. We sent this out on Monday 30th November, the day after you’d ordered, via UPS and looking at the tracking UPS were unable to deliver to your address on 1st Dec. and so this was delivered to an access point for you to collect. In addition to the tracking information, UPS should also have left a card letting you know this and I apologise on their behalf if this wasn’t the case. I can see that the parcel is still at the UPS Access point and is at the point where it will be returned back to us, as soon as we were made aware that you hadn’t received your order my colleague Petrina sent you an email on Friday with where it is being held – if you can’t find this email please email us on hello@lucybee.com and we can send it to you again, or you can also find where it is being held if you check your tracking information, Daisy

Posted 3 years ago

“Sadly I can’t continue to use this cream. It does bring me out in lots of pimples, and larger painful spots. Also, I find the smell unbearable, my daughter correctly noted that it smells of black bin liners! I’m so sad as it was expensive and I really wanted to use a natural product.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We appreciate that everyone's skin is individual and we are sorry to hear that this range is not for you. We are sorry you do not like the smell, we have not added any fragrance to the skincare collection. However, you will still get a hint of the natural aroma from the ingredients used because we haven't deodorised it. Thank you again for your feedback. Rian.

Posted 3 years ago

“Order not received, although when tracked says it’s been delivered. Waiting on rely for customer service :(”

Helpful Report

Posted 3 years ago

Hi Natalie, We're really sorry that UPS haven't delivered your order to you. As my colleague mentioned in an email to you, we are awaiting feedback from the courier (UPS), as it looks as though your order has been delivered to a UPS access point for collection. Please know that we are doing all we can to resolve this as quickly as possible and our apologies for any inconvenience. We will continue to keep in touch with you via email. Take care, Petrina

Posted 3 years ago

“Unfortunately it dried my skin so bad I did not use again. It felt like my skin was gonna rip after I showered with those :/”

Helpful Report

Posted 3 years ago

Hi Krystiyan, We're sorry to hear this. It might be worth talking to a dermatologist and showing them the ingredients in these soaps to see if they can help identify what your skin may have reacted to. We have the ingredients for each listed on the product page and I hope this helps. Petrina

Posted 3 years ago

“I ordered the tester pack for the face creams and it never arrived despite my card being charged. I emailed you to try to get infomration about my delivery and you did not reply.”

Helpful Report

Posted 3 years ago

Hi, We're really sorry to hear that your samples didn't arrive. We send these out via Royal Mail first class and they are taking longer than usual with deliveries at the moment. I note that you emailed us and can only apologise as we always reply to every message that we get. I will email you now. Take care, Petrina

Posted 3 years ago

“I still havent received my samples as yet.”

Helpful Report

Posted 4 years ago

Hi Lynn, we're sorry to hear that you haven't received the free samples, and surprised that we haven't heard from you in regard to this. All the samples were sent out from that day via Royal Mail 1st Class Delivery, however, due to the current pandemic which is going on, there are delays in deliveries, due to staff being off work. Daisy

Posted 4 years ago

“Unable to review as never received items”

Helpful Report

Posted 4 years ago

Hi Charlotte, we're sorry to hear that you haven't received the free samples, and surprised that we haven't heard from you in regard to this. All the samples were sent out from that day via Royal Mail 1st Class Delivery, however, due to the current pandemic which is going on, there are delays in deliveries, due to staff being off work. Daisy

Posted 4 years ago

“Did not suit my skin felt taccy”

Helpful Report

Posted 4 years ago

So sorry to hear that you didn't get on with the products. It's important to make sure that your face is completely dry before applying product to it. Georgia

Posted 3 years ago

“Sadly product was dispatched twice but failed to ever arrive.”

Helpful Report

Posted 4 years ago

Hi Caroline, As mentioned in our emails, we're really sorry that UPS returned your order to us (though this has only been once and we're resending your order to you as promised). We're always happy and here to help if you have a query regarding your delivery. Take care, Petrina

Posted 4 years ago

“I was really excited about trying this but unfortunately it did not work with my skin and my face reacted to it. The tonic stung also. :-( sorry. Just a shame as I spent £75 thinking it would be a good decision. It’s works for some just not me sadly. Good luck !”

Helpful Report

Posted 4 years ago

Hi Rachel, We're so sorry to hear that this wasn't for you. The tonic contains ACB Fruit Mix which may give the skin a tingling sensation, for up to 30 minutes and this is normal as it exfoliates and also tightens the skin and closes the pores. You may find this the first couple of times of using it and generally the skin gets used to it. We have a great read on our blog, which explains AHAs in skincare and may be of interest.   We have had the range tested and it has been dermatologically approved for sensitive skin and we fully appreciate that everyone has different skin types and we're sorry that this isn't for you. Thank you for your good wishes, we really appreciate it. Petrina

Posted 4 years ago

“The new product is no way near as good your previous one!”

Helpful Report

Posted 4 years ago

Hello, Sorry that you feel that way, our new range has been developed and improved from the previous cleanser. The range has no added fragrances or essential oils which means it is suitable for those with allergies to them, as well as being dermatologically approved for sensitive skin. It is a hydrating cleanser which contains; - Aloe vera to soothe and moisturise - Grapeseed oil contains a high linoleic acid content which is moisturising and nourishing - Passion Flower oil, skin-protecting against daily environmental stress - Bisabolol, skin-protecting against daily environmental stress - Arnica Infused, effective in healing damaged, tired skin - Turmeric extract is used as an anti-ageing active due to its antioxidant activity by decreasing the depth of wrinkles. It also makes the skin look radiant and helps improve the skin tone - Vitamin Ehttps://dash.reviews.co.uk/ which is an antioxidant - Hysilk which supports the epidermis hydration and reduces oiliness We're having some amazing responses for the new cleanser, however, it may not be for everyone, Daisy

Posted 4 years ago

“I really liked the look of this jumper when Lucy modelled it on her Insta Stories, but I was very disappointed with the quality of it. The fabric was very thin, nearly see through, and was made by a company called Fruit of the Loom who are not known for their quality. At least I am able to return it for a full refund although I do have to cover postage costs.”

Helpful Report

Posted 4 years ago

Hi Francesca, We’re really sorry to hear that you’re not happy with our sweatshirt. As you’ve mentioned, this is from Fruit of the Loom , which we all love and we only stock products that our entire team use and love. As mentioned when you emailed in, we are very happy to refund you for this as we want you to be happy with our products. We always pay for returns postage if a product is faulty or if we’ve made an error but where it’s a case of ‘a change of heart’, unfortunately we’re unable to cover the returns postage and we’re not unusual in this. Daisy

Posted 4 years ago

“I have not received my order yet.”

Helpful Report

Posted 4 years ago

Hi, So sorry to hear this. I'll email you separately because I have checked your order which was placed on 1st October and it's showing that this was delivered and signed for on the 2nd October. Petrina

Posted 4 years ago

“The expiry dates where good soon less than a month”

Helpful Report

Posted 4 years ago

Hi David, thank you for your review. For the Buy 1 Case Get 1 Case Free offer on the Coconut Milks it shown on the promotion that the coconut milks BBE was 12th October, so sorry if you missed this. Best Before End doesn't mean the product is no longer safe to consume after this date, but that quality of the product can change, you can read more about this here: https://shop.lucybee.com/blogs/health/what-does-best-before-and-use-by-mean-and-is-there-a-difference - hope this helps, Daisy

Posted 4 years ago

“I’m still waiting for my order I have not received my exfoliating soap so I’m disappointed at the minute x”

Helpful Report

Posted 4 years ago

Hi Victoria, I've emailed you advising the Post Office where your parcel is being held, after Parcel Force were unable to deliver this to you. A calling card should have been left by the courier and apologies on their behalf if this was not the case here. We only know if an order has not been delivered when the customer gets in touch with us so please do always contact us if you're expecting a delivery and it hasn't arrived, so that we can look into it for you and see what's gone on. Like you, we want your order to get to you efficiently and we're always happy to investigate when things don't quite go as planned. This is also why we use a tracked service for our deliveries so that, in case a calling card is not left (the driver may unfortuntately have run out of cards on that journey), you can still track the progress of your order online with Parcel Force. I hope this helps. Petrina

Posted 4 years ago

Hi Victoria, we've just checked the tracking for your order and can see that you have picked up your soap from the Post Office. I hope you enjoy it, Daisy

Posted 4 years ago

“I didn't receive anything through the post. No notification posted through the post either”

Helpful Report

Posted 4 years ago

HI, We're really sorry that you didn't receive the service that we always aim to deliver. Having checked your order, it seems that Parcel Force twice attempted to deliver your order, and then it was held at your local post office for 10 days for collection, before being returned to us, three weeks after it was sent out. We use this tracked service so that you are kept informed throughout the delivery and I apologise on behalf of Parcel Force if you did not receive these text updates. Similarly, apologies that you did not receive an update from us when your order was returned - this is something which we usually do and I am sorry that this was not the case here. If you ever have an issue with an order, please do let us know either by phone or email so that we can look into it for you and sort it out. Take care, Petrina

Posted 4 years ago

“Fast delivery and great customer service”

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Posted 4 years ago

Hi Kelly, we're so pleased that you were happy about the delivery and customer service. I note that you've only given us 1 star as a company review and would love to know if there is anything we can do to help improve this? Hannah

Posted 4 years ago

Lucy Bee is rated 4.9 based on 2,149 reviews