“Ordered watch strap for almost $$ 90.00 which I never received. Customer service at luminox referred me to their insurance provider, which after two attempts to file a claim kicked me off the website both times. Tried luminox again never got any communication back to me. ANGRY CUSTOMER!!”
Hi Jerome,
Here is the direct link to filing a claim. https://claims.route.com/
Please submit a claim and you can also download the route app to help you track.
“I received the wrong strap for my watch even though I bought the one that said matched my model number. I have tried to call to return it and left a message with no call back. I also sent a message online. I still have not heard anything back.”
“Ordered a watch band that was never sent. Sent 2 emails to customer service without any reply. The last email I asked them to cancel my order and refund my payment. Very disappointing!”
“Very sad,
I ordered this watch for my sons birthday, he is an exec with LUCID MOTORS in San Francisco.
I ordered it direct from LUMINOX, as there are so many places selling ' fake' versions of
your watches.
If you read the reviews on AMAZON, you can see, as folks are saying how poor the quality is,
and how lUMINOx has gone down hill, which is giving you aa bad name, but they are just fake china replicas or somewhere asian made.
So,
so sad, the watch still has not arrived, and worse
UPS , does not even have an estimated time of arrival!! as it just left NEW YORK? LUMINOX? label just created on 6/29/2023.
I understand tuesday a holiday, but it just got shipped and will be another week?
so how can i review. i PRAY this is an original , not replica, and that i
actually ordered from the true maker ,,, of lUMINOX.
Sincere,
Karen A Givani
Reno, nv 89510
775-722-1515”
“Very expensive watches with a bogus return policy. You better be 100% sure of the watch you want to purchase before doing so because they will NOT take it back! Even after purchasing the second, correct watch, they will not return or refund my money for the first purchased incorrect watch. I'm out $100's of dollars for a watch that will never be worn. I have no plans on purchasing from them ever again and had to escalate the fraudulent policy to my card company.”
“Received a watch I ordered on line and stem for time set would not work. Have reached out to Luninox 4 times for assistance on return and have gotten no response. TERRIBLE CUSTOMER SERVICE”
“The carbonox band didn't come with new pins to mount the band. I have a master carbon seal and the pins in the silicone band don't work. I have sent two emails and no response. What a waste of money.”
