LUSH Cosmetics Reviews

2.4 Rating 325 Reviews

34 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Popular Questions:

Delivery

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Customer Service

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How do I contact LUSH Cosmetics?

Helpful Report

(3 weeks ago)

You can contact LUSH Cosmetics by Email, Live Chat and Telephone.

Helpful Report

(3 weeks ago)

75.76%

Industry Average

“ The Lush company in Vaughn Mills Mall is amazing. Yasmeen the manager is very helpful in allowing me to choose a product and with a sample. Best customer service I give it 5 stars according to this, but seriously she deserves 10 stars. From: Ruckshan Aloysius ”

- Anonymous

“ Never had a problem with lush their products are great the posh chocolate is amazing and the Congo jelly deliver driver put it somewhere where it got soaking wet destroyed all the bath bombs lush sent me a full replacement rushed delivery in time for Christmas I hope but that's more delivery fault than lush as its the busy time of the year excellent customer service any problems just phone them up it's much quicker than emailing ”

- M munds

“ I recently had a fantastic experience at Lush! The staff David at the Derby City Centre store went above and beyond, showing incredible patience as he walked me through their range of products. He offered thoughtful advice tailored to my needs and took the time to explain each product in detail, from ingredients to how they would benefit my skin. His dedication to customer satisfaction was clear, and I left feeling confident in my purchases. I highly recommend this store for anyone looking for knowledgeable and attentive service ”

- Anonymous

LUSH Cosmetics Reviews

Customer Service - Good