LUSH Cosmetics Reviews

2.4 Rating 317 Reviews

33 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.4

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Popular Questions:

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How do I contact LUSH Cosmetics?

Helpful Report

(3 weeks ago)

You can contact LUSH Cosmetics by Email, Live Chat and Telephone.

Helpful Report

(3 weeks ago)

75.00%

Industry Average

“ I recently had a fantastic experience at Lush! The staff David at the Derby City Centre store went above and beyond, showing incredible patience as he walked me through their range of products. He offered thoughtful advice tailored to my needs and took the time to explain each product in detail, from ingredients to how they would benefit my skin. His dedication to customer satisfaction was clear, and I left feeling confident in my purchases. I highly recommend this store for anyone looking for knowledgeable and attentive service ”

- Anonymous

“ I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience. ”

- Anonymous

“ Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service ”

- Anonymous

LUSH Cosmetics Reviews

Customer Service - Good