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LUSH Cosmetics Reviews

2.3 Rating 268 Reviews
31 %
of reviewers recommend LUSH Cosmetics
Company Reviews Questions Metrics
2.3
Based on 268 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5

Popular Questions:

Delivery

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Customer Service

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How do I contact LUSH Cosmetics?
Helpful Report
(3 weeks ago)
You can contact LUSH Cosmetics by Email, Live Chat and Telephone.
Helpful Report
(3 weeks ago)
B-

Customer Service - Average

69.64%
Industry Average
“ In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results ”
- Kelly Ferguson
“ My niece and I went to Lush in south hills village In Pittsburgh. We had the BEST experience. Elliot and Jules were the best. Elliot helped my niece out with answering her questions about the products. Helped her pick out products she was interested in. Jules was just as kind and informative about all the products. They definitely bring customers service back to were the customer feels special. We will be back for sure!! ”
- Anonymous
“ Not only do I love this Canadian brand . Today I was at the Yorkdale location and even though it was busy three people assisted me including the manager himself. I really applaud the manager of this Yorkdale location cause he runs a great location where team work matters . I walked out with three more products than I intended but this is my fav location every time I go in there I feel welcomed and treated amazingly . Thank you to the store manager and the team at Yorkdale . The client service was 10 ⭐️ ”
- Anonymous
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