LUSH Cosmetics Reviews

2.5 Rating 358 Reviews

36 %

of reviewers recommend LUSH Cosmetics

Company Reviews

Questions

Metrics

2.5

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5

Popular Questions:

Delivery

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Customer Service

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How does LUSH Cosmetics deliver?

Helpful Report

(1 week ago)

LUSH Cosmetics delivers items by Postal Service and Courier.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ Terrible service!! When you go in store you get pounced on by annoying high pitched people trying to sell stuff. When you email to complain about damaged packaging ruining your delivery you get no reply… it’s been three weeks, three emails (one of which said to try in store but when we did they say try online!) I will never buy from them again! So shoddy!! ”

- Anonymous

“ I wouldn’t have paid for delivery just for one mini product. ”

- Xenia

“ Placed an order on 27/12 during the sale and after chasing have been told on 15/01 that I’m being refunded as the courier ‘returned the package to them’. I received no tracking details and there was no courier card in my door saying anything about a failed delivery - just sounds like they’re lying as they couldn’t fulfil the order. ”

- Anonymous

LUSH Cosmetics Reviews

Delivery - Slow