“I love Luxie Beauty Brushes but I've placed a order with them a lil over a month ago my package arrived with some missing items I reached out to their customer service team and via email (and sent pics with email ect) they responded n had to send them the number of each brush I was missing so I did and I've heard nothing since then and at the beginning they're telling me they will send me replacements fir my missing items n ect no problem well I've done everything on my part they've asked me to so I'm not understanding why I haven't been sent my replacements bc I've paid for them so I'm confused tremendously”
Hello Meagan,
Thank you for the review. Our Customer Service Dept. has reached out to you for more information and look forward to helping you with replacements. Thank you for your help.
“I love Luxie's products however the shipping is horribly prohibitive. I bought the brushes because I needed the particular ones I got, but it's unlikely that I will be a returning online customer.”
We are so sorry to hear that you might not be coming back to us. Please let us know about your shipping experience so that we can try to improve our service, you can reach us at info@luxiebeauty.com. BTW, we do offer free shipping on U.S. purchases over $20 and are working to bring down the cost of international shipping as well. Thank you for the review and feedback.
Hi Araceli, please tell us more? We want to make sure you have the best possible experience with our products and would love to know what did not meet your expectation. Please reach out to us at info@luxiebeauty.com we would love to know more. Thank you for your review.
Hy Crystal, there seems to be a problem with the shipping address. Our Customer Service team is looking into it and will be in contact with you soon. We are sorry for the inconvenience.
There seems to be a real problem as Luxie does not have brown brushes in our line. Our customer service team is reaching out to you directly to understand what happened. We will take care of this for you ASAP.
“I really like Luxie brushes, I was very excited to take advantage of a clearance, I ordered the LUXIE Summer Daze Brush Set Pink and Orange.
I have to honest I'm disappointed, this set does not live up the the usual quality of Luxie. The brushes aren't nearly as soft and the wood of the handles feel...well quite frankly cheap, they're light and unbalanced. It's as if they were rebranded.
I hope this isn't what we have to look forward with the new line coming out.”
Hey Kristin, we are so sorry to hear that your brushes do not meet your expectation of our quality. When our products don't meet your expectations they don't meet ours as well. Please reach out to us at info@luxiebeauty.com and we will make this right for you.
“I love my brushes and would have given a 5. My only reason for giving a 3 is that I reached out to Luxie about not receiving a brush and I didn't receive a reply back. I've placed 2 orders and loved them with that one exception.”
Hey Stephanee, we've been trying to reach you but haven't heard back from you yet. We are more than happy to send you a replacement for the missing brush. Maybe our emails have been going to your junk mail, just double check and reach out to us at info@luxiebeauty.com if you didn't get our email.
“The site worked well and the shipping was timely, considering the precautions taken and the delays in all deliveries, currently. The packaging of the products was fantastic and gave the impression of at least some quality, but the brushes themselves left me disappointed. The hair wasn't cut very precisely and the handles on the brushes were curved. I could've forgiven the bristles being a little frayed, bent, or unevenly cut, but to have warped brush handles? That's going to keep me from trusting this brand to deliver at the price they're selling.”
“I received my brushes, was very excited to start using them! There were quite a few fibers that came out the first time I used them... which sucks. I thought they were made better than that. I was also really confused because I had bought a brush prior to the set, and comparing the two colors of the handles, the periwinkle blue, the new brushes were more lavender than blue like my old brush. Overall, they are easy to use and do a great job applying makeup in different creams, powders and liquids, but I was just really dumbfounded about the other issues of fibers coming out and difference in color.”
We are so sorry about the issue with your brushes and would like to make sure you are completely happy with your purchase. Please reach out to us at info@luxiebeauty.com we would like to see what we can do to help.
