Luxie Beauty Reviews

4.6 Rating 381 Reviews
88 %
of reviewers recommend Luxie Beauty
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Phone:

408-898-4485

Email:

chuck@luxiebeauty.com

Location:

901 Campisi Way
95008

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Bought as a Valentines day gift for my wife and was extremely disappointed in the quality of the brushes especially for the price. There is no weight to the brushes and the brushes were extremely hard. Absolutely DO NOT recommend these to anyone. Save your hard earned money and steer clear of Luxie Brushes. We already sent an email and have yet to hear anything from anyone. There is a complete lack of customer service and care.
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Posted 2 years ago
We have replied to your wife regarding returning the brushes. We are sorry they did not work out for you and are happy to help you with a return. We are closed on the weekends, so we apologize for the delay in our response. Please let us know if you have any questions. Thank you.
Posted 2 years ago
I still haven't received my product so I can't rate it anything higher than one star.
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Posted 2 years ago
Hello Robin, The tracking receipt shows your order was delivered 1/5/22. Please send an email to info@luxiebeauty.com so our customer service experts can help you further. Thank you.
Posted 2 years ago
I've tried contacting this company to make a return and haven't heard back from any customer service.
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Posted 2 years ago
Hello, Please send an email to info@luxiebeauty.com and we will get back to you within the same day and help you with your return.
Posted 2 years ago
how the hell can I write a review when I haven't even received my order? lose the email address, ok?
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Posted 2 years ago
Powder brush is very small. Brushes are different then what looks in the pictures.
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Posted 2 years ago
i order this set cause everyone said how fabulous these brushes are but i never received my package from the company and when i report it to them they simple told me that i had to report it to the police to get a report for my missing package which i find to be very unfair they got paid for their product which i never received not once did they offer a replacement to me or credit of any kind so i have no product and the company end up with my money so needless to say i will never ever purchase anything from them again and will make sure to spread the news around so no one else waste their money time or energy with this company
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Posted 2 years ago
We are sorry for your experience with porch pirates as your package was delivered on 4/8/21. Our customer service has reached out to you, they are more than happy to help you with the police report form to ensure you get a replacement for the theft of your delivered order. Please forward the form to them so they can help you further.
Posted 2 years ago
I was charged for my purchased and never received the products I ordered.
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Posted 2 years ago
We are sorry for your experience. Something went wrong with the delivery of your package. Our Customer Service Department will reach out to you today and get this resolved ASAP.
Posted 2 years ago
Still I didn’t receive my order
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Posted 2 years ago
International shipping can take up to 3-4 weeks for delivery. Please check your email for our updates. Thank you for your support.
Posted 2 years ago
I never received the order I placed. I have tried to contact someone via phone, email, and social media. I am not getting a response. I would just like a refund!
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Posted 2 years ago
Hi Angela, we tracked your order and it shows that it was delivered on April 12. Obviously, something went wrong and you didn't receive it. Our Customer Service team will be reaching out to you directly. We are really sorry that this problem has impacted you. But rest assured we will take care of this.
Posted 2 years ago
Never received the set I paid $200 for & the app route won’t help me unless I get the police involved which is just bulls***!! I’ll never buy from luxie again!
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Posted 2 years ago
it's great when you receive your package, it's a headache when you lost/someone stole your package, and the insurance company route makes it more difficult. If i did not file a claim in UPS, i won't even get an email back from route, Now a police report is needed, already filed a police report and just waiting for the outcome... this is so upsetting. honestly. i did love luxie, and this is the first time i had a problem with them and is not handled well by route, if route is an option for your packages don't waste your money, it causes more problem for situation like this. Luxie replied to me immediately though but since i have the route, route took over.
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Posted 3 years ago
This is not what we want for our customers, please reach out to us at info@luxiebeauty.com and we will do everything possible to set this right.
Posted 3 years ago
Never received order and was never notified that a package was delivered.
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Posted 3 years ago
We are so sorry that you haven't received your order yet. Please contact us at info@luxiebeauty.com something might have gone wrong and we'd like to make certain you receive your purchase.
Posted 3 years ago
Have not yet received it
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Posted 3 years ago
I have dropped an email to Luxie beauty about my missing products and I haven’t received any response from luxie beauty.
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Posted 3 years ago
I have about a month waiting for a package and it still does not go
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Posted 3 years ago
This brushes are very cheap the quality is very poor is very expensive for no reason if u want good brushes and a good deal go with morphe brushes
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Posted 3 years ago
don't want to add more.
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Posted 3 years ago
Very poor service. Still haven’t received my order that I placed before Christmas.
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Posted 3 years ago
Hi Jim, I'm so sorry about the delay in shipping. I just checked the status of your package and it's still in process. There is clearly something wrong in the process, please reach out to us at info@luxiebeauty.com and we will make sure you get replacements as soon as possible. Again we are very sorry for the delay.
Posted 3 years ago
The truth is that I was very excited about my brushing skills but I never arrived I have tried to communicate for an explanation but they do not solve anything bad bad service I lost my money and my wait
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Posted 3 years ago
My order never arrived, so they sent me out another order and I STILL haven’t received either order. I had ordered the Dreamcatcher brush set.
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Posted 3 years ago
Hey Cassie, we are so sorry about your order, we want our customers to receive their products as quickly and efficiently as possible. It's one of the reasons we provide Route shipping insurance for free. Just want to let you know that your replacement order was shipped on December 19th and is on its way to you. Again we apologize for the problem with your shipment you will be able to enjoy your brushes soon.
Posted 3 years ago
Luxie Beauty is rated 4.6 based on 381 reviews