Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

4.5 Rating 2,461 Reviews

87 %

of reviewers recommend Luxury Legs

4.5

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the trousers and leggings. I have been buying them for many years and will continue. All the collections are good. I prefer the High waisted styles which suit me best.”

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Posted 6 years ago

“I received a seamless service. My order arrived extremely quickly, beautifully packaged and my item was a perfect fit. Will definitely return.”

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Posted 6 years ago

“Great service, fast delivery!”

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Posted 6 years ago

“Great service. I always buy my hosiery from luxury legs.”

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Posted 6 years ago

“Fantastic pair of jeans! DL 1961 never let you down; really flattering and so comfortable!! Really swift delivery as well.”

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Posted 6 years ago

“excellent products excellent personal service”

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Posted 6 years ago

“Excellent service, and delivery.”

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Posted 6 years ago

“Super helpful, easy transaction and fabulously speedy delivery!”

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Posted 6 years ago

“Parcel delivery was efficient and wrapped beautifully i was very pleased with my purchase and I will definitely order more”

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Posted 6 years ago

“Very good and happy with the device”

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Posted 6 years ago

“Always consistent such good trousers great variety.”

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Posted 6 years ago

“I usually shop online 95% of my clothes shopping. This is for convenience, stress free and cheaper prices. My experience shopping with this website is THE WORST ever! I simply couldn’t understand how a parcel could go missing and no one seem to know the whereabouts of the item when there is a scanning procedure in place? On the day I’m supposed to pick up my parcel, I wasted the whole hour waiting to find out where it is. From the pick up point (Matalan) to the courier (DPD), I was even on my mobile for a good twenty minutes in the process. I know it’s not Luxury legs fault, but the person (Dana) I spoke to initially said that she can give me my refund if I wanted to but I thought I will wait for a few days but after nearly a week of waiting and still nothing, obviously my patience is gone! I was then told I had to wait for that 5 working days investigation because my parcel is “missing”. So I told them, I do not want the item, please cancel the order and kindly process my refund. A couple of days after that, I received a text and an email reminding me not to forget to pick up my item. Clearly there is lack of communication there. I have emailed them again asking for my refund. For the record; I placed my order on the 9th March, was dispatched on the 11th. Item was supposed to be pick up on the 12th, I went to matalan to pick it up on the 13th and it was not there!!! I contacted on the same day both DPD and luxury legs as it was nowhere to be found. My husband went over the weekend (16th) to matalan to double check if it was there as both DPD and Luxury legs were insistent that it was there, again matalan is certain it is not!!! So by 18th March I contacted again Luxury legs and said, I want to cancel it as I had enough of it and it was stressing me out. I was so angry when the woman I spoke to (not Dana) said I had to wait until the investigation is finished on 20th March before they can give me my refund. On the 21st, Dana called me and said they found the parcel and it was apparently in Matalan all this time. But did I not say I want a refund? I don’t understand why these people couldn’t understand a simple instruction? I’m not surprised the parcel is missing!!! Now that they found the parcel, they still could not give me my refund because they wanted the item back before they could issue it. Seriously? And then on the 24th I had this reminder to pick up the parcel!!! That just really drive me to the edge. LUXURY LEGS improve your service!!! I’m still waiting for my refund and today’s the 26th of March. Now, tell me, is this a good service??? Absolutely not!”

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Posted 6 years ago

“I love Mac jeans and was so glad to find them on the Luxury Legs website! Very efficient company and products received the next day, packaged very nicely and with a free gift which was a nice touch!”

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Posted 6 years ago

“all great ..would use again! Many thanks Tara Boddington”

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Posted 6 years ago

“Brilliant choice Great service Fab prices.”

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Posted 6 years ago

“Very efficient and quick service as always.”

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Posted 6 years ago

“The service is excellent but in my honest opinion this product is not worth the amount I paid for it. Because it was so neatly packaged and is underwear I don’t wish to return it as I have tried it on and will not be able to repackage in useable condition. The material is very flimsy and will not last long even with careful washing.”

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Posted 6 years ago

“Brilliant website. Order Spanx that were sold out in my size everywhere else. Quick delivery. Beautifully packaged”

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Posted 6 years ago

“The most amazing leggings I've had the pleasure of wearing. I look trim and leggy in both pairs :-) Arrived promptly beautifully wrapped. Highly recommended!”

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Posted 6 years ago

“Easy ordering! Beautifully presented upon receipt! Just a little pricey for work tights! Thanks!”

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Posted 6 years ago

Luxury Legs is rated 4.5 based on 2,461 reviews