Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

“Good shopping experience”

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Posted 6 years ago

“Excellent service , thank you”

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Posted 6 years ago

“I had already made a order of nude 8 with double，but there is a cheaper pack with two pair nude 8 when I'm back on luxury.”

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Posted 6 years ago

“Wonderful service and great products.”

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Posted 6 years ago

“Very satisfied - exellent quality”

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Posted 6 years ago

“Sadly I won't be ordering from you again. The item I bought did not fit although I followed the online size chart and when I sent it back it took forever to receive the refund. I still haven't received it despite being informed that it has been done.”

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Posted 6 years ago

We were sorry to hear the item purchased did not fit. We do provide a free returns service allowing the customer to exchange for another size. Once the product has been received back to us the refund is processed within 7 working days.

Posted 6 years ago

“I love dealing with this company, they are great to speak to on the phone if you ever need to contact them to ask a question about an item or order - delivery is SUPER fast (order placed at 14.30 and received by royal mail in next mornings post - in Aberdeenshire), and the quality of the product they sell is amazing!”

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Posted 6 years ago

“It was a pleasure dealing with Luxury Legs. Very polite and efficient service and very speedy returns/exchanges. I shall definitely be using them again and highly recommend them.”

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Posted 6 years ago

“This is one of the worst ever experience I’ve had online shopping, I shopped online 95% of my clothes, bags, and accessories. I understand most reviews here are brilliant. But mine is absolutely nightmare!!!! Ordered on the 9th March, had MULTIPLE emails on 12th March saying my parcel is ready for me to collect. Went to pick it up in allocated/chosen store (I chose this way so I won’t missed it), my parcel is nowhere to be seen. They don’t know where it is!!! How stupid is that???? With all this scanning and everything else, they don’t know where it is. I spend more than an hour in the store. They even got me involved to call the DPD courier and I was on my mobile for 20 minutes!!! Today is the 18th March, still do not have any answers as to whereabouts is my order. So I called them up to say to cancel it. And guess what they say? I had to wait 5 working days (that being 13th March) before they can cancel it because it’s under investigation. How stupid it that? It’s not my problem that these people involved here do not how to do their jobs properly. Luxury Legs you might have some nice items in your website, but all the stress and hassles it caused me to order from you is not worth it!!! You shouldn’t be in business when you don’t know how to deal with this kind of situation. I don’t usually waste my time giving negative comments but I’m sure to spend every minute that I can so I can let everyone know how bad the experience was and to avoid shopping from you.”

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Posted 6 years ago

“This is one of the worst ever experience I’ve had online shopping, I shopped online 95% of my clothes, bags, and accessories. I understand most reviews here are brilliant. But mine is absolutely nightmare!!!! Ordered on the 9th March, had MULTIPLE emails on 12th March saying my parcel is ready for me to collect. Went to pick it up in allocated/chosen store (I chose this way so I won’t missed it), my parcel is nowhere to be seen. They don’t know where it is!!! How stupid is that???? With all this scanning and everything else, they don’t know where it is. I spend more than an hour in the store. They even got me involved to call the DPD courier and I was on my mobile for 20 minutes!!! Today is the 18th March, still do not have any answers as to whereabouts is my order. So I called them up to say to cancel it. And guess what they say? I had to wait 5 working days (that being 13th March) before they can cancel it because it’s under investigation. How stupid it that? It’s not my problem that these people involved here do not how to do their jobs properly. Luxury Legs you might have some nice items in your website, but all the stress and hassles it caused me to order from you is not worth it!!! You shouldn’t be in business when you don’t know how to deal with this kind of situation. I don’t usually waste my time giving negative comments but I’m sure to spend every minute that I can so I can let everyone know how bad the experience was and to avoid shopping from you. My order number is 82231, online.”

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Posted 6 years ago

We are surprised that this customer has left such a review. When speaking with her over the phone she was perfectly understanding of the situation which we were dealing with. Unfortunately DPD were trying to track her package and had requested 5 days to do so. We assured the customer that should they be unable to trace it she would receive a full refund. Occasionally items do get lost but it is a very rare occurrence.

Posted 6 years ago

“My order came in a lovely little bag which made it look fabulous and special. It was for myself but I would definitely order again for gifts for my friends.”

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Posted 6 years ago

“Great prices, great service, very fast delivery.”

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Posted 6 years ago

“Very impressed with the service, my return was acknowledged very quick and refund issued with no fuss.”

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Posted 6 years ago

“Very good service. Quick delivery! Wonderful tights!”

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Posted 6 years ago

“Prompt service and I’m delighted with my leggings!”

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Posted 6 years ago

“Nice fit jeans. Service very good”

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Posted 6 years ago

“Spanx leather look legging Fabulous what else can I say apart from ordered another pair in different material.”

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Posted 6 years ago

“I have been buying jeans from Luxury Legs for a few years now. The quality of the product is good and delivery is efficient considering that I live in the USA. Would highly recommend the company”

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Posted 6 years ago

“Amasing website received to Canada in 3 days. Customer service very efficient. Perfect communication. I recommend Luxury legs highly. Thank you 5*”

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Posted 6 years ago

“The packaging and postage very good but I’ve got Falke socks and in my first day wearing it’s broken... Really disappointing”

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Posted 6 years ago

We are sorry to hear you are disappointed with your Falke socks. If you would like to return them to us we would be happy to check if it is a manufactures fault. If this is the case we can exchange them for you.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Luxury Legs Reviews