Luxury Spa Robes Reviews

Name: Luxury Spa Robes
Rating: 4.61

4.6 Rating 123 Reviews

89 %

of reviewers recommend Luxury Spa Robes

4.6

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with the product. It was very cheap material for making it seem like it's a high quality price for the price it was would never buy from them again.”

Helpful Report

Posted 2 months ago

I'm so sorry for your experience! We noticed you didn't submit a request for a return, so we will reach out to send you return info.

Posted 1 month ago

“Sadly I'm returing this robe ad I found it very uncomfortable to wear. The material on the outside was very pretty and soft, the material on the inside was not soft like terry cloth robes I've worn for years. And while it seems like an easy return process, I did find it odd that when I filled out the return form there was no option for the reason as "other" or even "product quality" - it only gave options like "I changed my mind", "Not as described on website" (which is what I chose) - but I think they need to know I actually thought the product was not very good. I want my robe to be soft, not scratchy. It almost felt like very cheap terry cloth - it was so odd. I recently tried one on at Pottery Barn that was the softest material I'd ever felt, but it was too light weight. If I could put their dream robe on the inside of this robe, it would be perfect. The outside was beautiful, soft, etc... but I couldn't deal with the inside.”

Helpful Report

Posted 4 months ago

“Unable to review. Order not received.”

Helpful Report

Posted 1 year ago

Hi Michael. We are so sorry for the inconvenience caused due to the delay in receiving your order. During the holidays, UPS often adds days to delivery times with ground shipping, even though they promise otherwise. Genuine apologies for this not meeting your expectations, and we've issued you a partial refund for the disappointment. We hope you love the robe!

Posted 1 year ago

“The robe I received was not the robe that I ordered. I have called several times (no one answers), left several voice mails and have not yet heard back. Very disappointing customer service.”

Helpful Report

Posted 1 year ago

I'm so sorry you had a disappointing experience Laurie. We never received a voicemail or email from you, or we would have been more than happy to correct this mistake :) We pride ourselves on great customer service, so this is very out of the ordinary and we will be reaching out to get you the right robe.

Posted 1 year ago

Luxury Spa Robes is rated 4.6 based on 123 reviews